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Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah

4 stars
Carr Federal Chetumal - Puerto JuarezKm 256-100 Municipio Solidaridad, KantenahQROO77710Mexico, 800-491-6126
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Excellent4.0 / 5
Pool
Great pool
Amenities
Great amenities
Beach
Beautiful beach
Food
Delicious food
64See all 64 Hotels.com reviews
From 2,478 reviewsTripAdvisor Traveller Rating

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah

Hotel Info: 866-539-8117

from $222
  • Junior Suite Single use
  • Suite, 1 King Bed with Sofabed (Single occupancy)
  • Junior Suite
  • Suite, 1 King Bed with Sofabed

At a glance

Key facts

Hotel size

  • This hotel has 264 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Free babysitting/childcare

  • Free children's club (ages 2 - 16)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free RV/bus/truck parking

Offsite

  • Area shuttle *

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Resort All Inclusive
  • Grand Palladium White Sand Resort All Inclusive Kantenah

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free breakfast
  • 14 restaurants
  • 20 bars/lounges
  • 3 beach bars
  • 2 swim-up bars
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 9
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 6
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Pool umbrellas
  • Free use of nearby fitness center
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 13
  • Conference space
  • Meeting rooms 9
  • Conference space size (feet) - 16409
  • Conference space size (meters) - 1525
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 8
  • Year Built 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Sofa bed size double
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 25-inch plasma TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 2 and 16 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

Guests under 18 years old are not allowed in the spa.

Dining

Rodizio - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Ribs More - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Portofino - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Bamboo - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Punta Emilia - Onsite theme restaurant. Guests can enjoy drinks at the bar.

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah’s small print

Also known as

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Resort All Inclusive
  • Grand Palladium White Sand Resort All Inclusive Kantenah

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 64 reviews

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
Excellent4.0 / 5
Great Family Vacation Olace
We had a great time with our family. There are tons of families at this resort and plenty of other children. It was a great way to spend a family vacation. I would definitely go back. I do wish there was a way to upgrade to premium liquor. The only options were well liquor and Dos Equis draft beer. There wasn't any wine options. I would end up with a headache anytime I had alcohol. The food was good! Room service is also included and a great option for lunch during nap time. There are 12 restaurants to choose from and the breakfast is great!
4 night family trip
Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
Outstanding5.0 / 5
We had a great time
4 night family trip
Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
Excellent4.0 / 5
I really enjoyed the hotel facilities. The restaurants had long waits for mediocre food.
7 night family trip
Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
Excellent4.0 / 5
good hotel
Nice and clean...
14 night business trip
Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
Poor1.0 / 5
BIGGEST WASTE OF TIME AND MONEY- ruined holiday
$450AUD a night for this joke of a place... On a long journey from Australia, touring Mexico.... Travelling with a mate; have been to other all inclusive places all around Mexico and can safely say that Food was the lowest quality I've had from any of the places. Had a BBQ night and the meat was cold and discusting. The buffet grill was worse then anything I've ever eaten before, had a chicken breast cooked on the grill... Cut it and it's still pink in the middle! Teppinyaki is okay, small sized meal... Italian was average... Rest was a big joke. After going through the mini fridge by the completion of the first night we stayed there (mini fridge had water, soft drink and two beers) we thought that it would be refilled the following day... We make phone calls everyday to ask why the fridge hasn't been refilled... Got told that someone was on there way to fill it for us every single day! We checked out and still had a empty mini fridge! Make sure you bring a good pair of walking shoes cause you are going to walk and walk and walk... Pools sucked, private bar average at best... So far away from playa del Carmen... Thank god for a half decent bus service... Couldn't wait to leave! If someone offered me a free stay in this dump I still wouldn't take it. Save yourself from making my mistake... Goto cancun (I heaps prefer cancun) or a cheapie in tulum! Got no clue as to how this place has a 4/5 review.. I wouldn't even take my partner or family here... Easily the worst place I've ever stayed at! That's saying something!!
3 night trip

See all reviews

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah

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