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Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah

4-star4 stars
Carr Federal Chetumal - Puerto JuarezKm 256-100 Municipio Solidaridad, KantenahQROO77710Mexico

Kantenah beachfront resort with 14 restaurants, spa
  • Free buffet breakfast, free WiFi, and free parking
Tasty breakfast
Beautiful beach
Delicious food
Great room
56See all 56 reviews
From 3,118 reviewsTripAdvisor Traveller Rating

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah

from $322
  • Junior Suite, Garden View (Newly refurbished)
  • Suite, 1 King Bed with Sofa bed (Newly refurbished)
  • Junior Suite Single use, newly refurbished

At a glance

Key facts

Hotel size

  • This hotel has 264 rooms
  • This hotel is arranged over 3 floors


  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Free babysitting/childcare

  • Free children's club (ages 2 - 16)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

  • Free RV/bus/truck parking


  • Area shuttle *

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast
  • 14 restaurants
  • 20 bars/lounges
  • 3 beach bars
  • 2 swim-up bars
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 9
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 6
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Pool umbrellas
  • Free use of nearby fitness center
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 9
  • Conference space size (feet) - 16415
  • Conference space size (meters) - 1525
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 8
  • Year Built 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Sofa bed size double
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 25-inch plasma TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 2 and 16 years old

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities


Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

Guests under 18 years old are not allowed in the spa.


Opavao - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Ribs More - This theme restaurant specializes in Tex-Mex cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Punta Emilia - Onsite theme restaurant. Guests can enjoy drinks at the bar.

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah’s small print

Also known as

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Solidaridad
  • Grand Palladium White Sand Resort All Inclusive Kantenah
  • Grand Palladium White Sand Resort Spa All Inclusive


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Facility access costs USD 35 per person, per day. Facilities include a sauna and a spa.

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah


  • Xpu-ha Beach - 3.6 mi / 5.8 km
  • Bel Air Animal Park - 4 mi / 6.5 km
  • Cenote Cristalino - 4.5 mi / 7.2 km
  • Chikinha Cenote - 5.3 mi / 8.5 km
  • Puerto Aventuras Golf Club - 5.9 mi / 9.5 km
  • Oasis Beach - 6.2 mi / 10 km
  • Puerto Aventuras Marina - 6.3 mi / 10.1 km
  • CEDAM Museum - 6.3 mi / 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 58 min drive
  • Free self parking
  • Free RV, bus, and truck parking
  • Area shuttle (surcharge)

Recent reviews

Fabulous 8.6 From 56 reviews

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
Very Good8.0
It’s okay for the value
Overall we enjoyed our stay here of 6 nights. We had a room in building 58 that was central to all the resorts and not too far from the kids pool, where we spent every day there. It was nice that we had a ground floor room since we had our 2yr old son with us. We liked the variety of restaurants available although the food was mostly just okay. Our favorite restaurant was Sumptouri. We opted not to do teppanyaki. Service at all the restaurants was great though. My husband used the gym every day and he liked it, although It would have been nice to use the health bar too and not just have it exclusive for spa customers. I purchased a massage too and it was wonderful, but didn’t have time to fully enjoy all the benefits like the aromatherapy and hydrotherapy that came with it. The room was clean when we arrived. The following day we received a fruit basket in our room. We kept getting notes left on our door for our welcome gift but never got it until our last day, kinda pointless. We had even stopped by the desk to pick it up one day and waited about 20mins but no one was there so we left. We had declined room service 2 days out of our 6 nt stay but on our last day, no one came by. We saw the room attendants outside the other rooms but no offer for service, we ended up just grabbing towels off a cart. Also, on 4 separate occasions throughout our stay, we went by and called reception to get us some toothpaste because we ran out and we never did get any. Not sure why.
A Traveler, us6 night trip
Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
Very Good8.0
Vacation near Playa del Carmen
Attended for a wedding. Junior suite was spacious. Walking was often easier/faster than the carts provided. Note there are no elevators.
A Traveler, us3 night romance trip
Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
Very Good8.0
Another great vacation!
We had another great stay at the Grand Palladium. The service was fantastic from the front desk at check in and check out, housekeeping, serving staff, and bartenders (especially Alfredo and Julio, they made our stay special!). The food was typical for all inclusive, the nightly entertainment was fun, and pool/beach lounging was excellent. There were many improvements from last year including room and lobby renovations, more liquor options, more inter-resort transportation, plus more food options within the buffet and restaurants. Overall another great stay!
Jessica, us7 night romance trip
Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
Very Good8.0
Great Family Vacation Olace
We had a great time with our family. There are tons of families at this resort and plenty of other children. It was a great way to spend a family vacation. I would definitely go back. I do wish there was a way to upgrade to premium liquor. The only options were well liquor and Dos Equis draft beer. There wasn't any wine options. I would end up with a headache anytime I had alcohol. The food was good! Room service is also included and a great option for lunch during nap time. There are 12 restaurants to choose from and the breakfast is great!
Susan, usFamily trip
Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah
We had a great time
Kamran, us4 night family trip

See all reviews

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah

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