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Grand Palladium Riviera Resort & Spa All Inclusive, Kantenah

4 stars
Caretera Chetumal-Puerto Juarezkm. 256-100, KantenahQROO77710Mexico, 800-491-6126
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Good3.8 / 5
Pool
Great pool
Wellness
Great wellness & sports facilities
Food
Delicious food
Service
Fantastic service
59See all 59 Hotels.com reviews
From 2,766 reviewsTripAdvisor Traveller Rating

Grand Palladium Riviera Resort & Spa All Inclusive, Kantenah

Hotel Info: 866-539-8117

from $201
  • Junior Suite single use
  • Suite Riviera
  • Suite Riviera Single Use
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 324 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare

  • Free children's club (ages 2 - 16)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free RV/bus/truck parking

Offsite

  • Area shuttle *

Other information

  • All-inclusive (taxes included)

Also known as

  • Grand Palladium Riviera Resort
  • Grand Palladium Riviera Resort Kantenah
  • Grand Palladium Riviera Resort All Inclusive Kantenah
  • Grand Palladium Riviera Resort All Inclusive

Policies

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs USD 10 per person, per night. Facilities include a sauna, a spa tub, and a swimming pool.

Area shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free hot/cold buffet breakfast
  • 14 restaurants
  • 20 bars/lounges
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 9
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 6
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Swim-up bar
  • Free use of nearby fitness center
  • Tennis on site
  • Spa tub
  • Beach towels
  • Pool umbrellas
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms 9
  • Conference space size (feet) - 16415
  • Conference space size (meters) - 1525
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed size double
Things to enjoy
  • In-room massage available
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 25-inch plasma TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 2 and 16 years old

Entertainment
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Bottled wine
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

Spa

Zentropia has 16 treatment rooms. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Dining

Rodizio - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Ribs and More - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Portofino - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Bamboo - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Punta Emilia - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

Grand Palladium Riviera Resort & Spa All Inclusive, Kantenah’s small print

Also known as

  • Grand Palladium Riviera Resort
  • Grand Palladium Riviera Resort Kantenah
  • Grand Palladium Riviera Resort All Inclusive Kantenah
  • Grand Palladium Riviera Resort All Inclusive

Policies

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs USD 10 per person, per night. Facilities include a sauna, a spa tub, and a swimming pool.

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 59 reviews

Grand Palladium Riviera Resort & Spa All Inclusive, Kantenah
Poor1.0 / 5
Not for everyone
Very noisy. Do not expect to be able to go to bed early. Bad food. The only place in Mexico that I got a stomach ache.
2 night trip
Grand Palladium Riviera Resort & Spa All Inclusive, Kantenah
Excellent4.0 / 5
it was a great week. The hotel was nice and everything was easy to get to. La Rocas Bar and the salt water pool were nice and by the room. The food was good and the people were nice and friendly. They were very helpful. We will be going back.
7 night family trip
Grand Palladium Riviera Resort & Spa All Inclusive, Kantenah
Excellent4.0 / 5
Great!
5 night family trip
Grand Palladium Riviera Resort & Spa All Inclusive, Kantenah
Excellent4.0 / 5
Decent for money
Pretty property but spread out so you must either walk or wait for trolleys. Food was really not up to par. Lots of wildlife and activities. Service could use a little help with bringing items to room.
2 night romance trip
Grand Palladium Riviera Resort & Spa All Inclusive, Kantenah
Excellent4.0 / 5
Had a great time!
First off, I would like to say the food buffets were amazing! If you have dietary restrictions, you still have so many options. However, I was not impressed with the liquor. In Mexico, I want to drink Coronas. The resort does not have Corona as part of its stock. And I wish there were bars where you could pay for more premium liquor as well. We ended up taking the local buses into the nearest towns so we could actually feel the alcohol. And if you want real milk in your coffee in the morning, it is not provided in the rooms. You have to get a cup of it from a buffet and then keep it in your refrigerator in your room. On another note, free wifi is advertised in the lobbies. However, I was hardly able to get it ever. Seemed that it was a problem for many people during my week long stay. I was not able to Skype or use Whats App or stay connected. This is my biggest complaint of my stay. If u pay for wifi for your device, you will be able to use these apps. But do not be fooled about the 'free wifi' in the lobbies. Good luck! On a more positive note, all the staff were friendly and the grounds are gorgeous. Wildlife is everywhere. Don't be surprised to see an iguana at your feet waiting for a slice of watermelon at breakfast or lunch. I stayed in a Junior Suite at the Riviera. It was awesome to have a jacuzzi bathtub in my room! I made reservations 6 weeks in advance and requested a room up high with an ocean view. I was so disappointed when I arrived to find out that I was on ground level without the ocean view. I was told that I would be contacted when one of those rooms opened up, but I never was. I was even willing to pay more for it but I guess it didn't work out. I had a garden view and I told myself that it was probably better to be at ground level anyway so I didnt have to walk up all those stairs, especially if I am drinking everyday. So in the end it ended up being okay and I enjoyed myself. Some of the entertainment was really great as well. One night there w
6 night trip with friends

See all reviews

Grand Palladium Riviera Resort & Spa All Inclusive, Kantenah

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