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Grand Hyatt Santiago, Santiago

5 stars
Kennedy Avenue #4601SantiagoRegion Metropolitana1025Chile, 866-539-8122
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Excellent4.5 / 5
Location
Great location
Wellness
Great wellness & sports facilities
Amenities
Great amenities
Pool
Ordinary pool
190See all 190 Hotels.com reviews
From 1,726 reviewsTripAdvisor Traveller Rating

Grand Hyatt Santiago, Santiago

Hotel Info: 866-539-8122

from $182
  • Suite, 1 King Bed (Diplomatic )
  • Grand Deluxe
  • Grand, Room, View
  • Club Room, 1 King Bed
  • Room, Terrace (Diplomat)
  • Club Room, View
  • Club Room
  • Club Guestroom
  • Grand, Deluxe Room, 2 Single Beds
  • Grand Suite
  • Diplomatic Suite
  • Grand, Deluxe Room, 1 King Bed
  • Grand Suite Terrace
  • Grand, Grand Suite
  • Grand, Executive Room
  • Grand Deluxe King

At a glance

Key facts

Hotel size

  • This hotel has 310 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-out
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation.
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

  • Pets allowed (dogs and cats only) *

  • Up to 5 kg

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Offsite

  • Area shuttle *

Also known as

  • Grand Hyatt Santiago
  • Grand Hyatt Santiago Hotel
  • Santiago Grand Hyatt
  • Grand Hyatt Santiago Hotel Santiago
  • Hyatt Santiago
  • Santiago Hyatt

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Christmas Eve (24 December) Gala Dinner per adult: CLP 140000.00
  • New Year's Eve (31 December) Gala Dinner per adult: CLP 280000.00

Optional extras

Rollaway beds are available for CLP 39000 per night

Buffet breakfast is offered for an extra charge of CLP 16500 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CLP 80 per pet, per night

Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Ski-in/ski-out access
  • Full-service spa
  • Sauna
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 6671
  • Conference space size (meters) - 620
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1992
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ako Wellness and Spa. Services include hot stone massages, Swedish massages, massages, and facials. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Matsuri - This restaurant specializes in Japanese cuisine and serves lunch only.

Anakena - This restaurant specializes in Thai cuisine and serves lunch and dinner.

Senso - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.

Duke Bar - Onsite bar. Happy hour is offered. Open select days.

Recreation

On Site

  • Sauna
  • Fitness classes on site
  • Cross-country skiing on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Grand Hyatt Santiago, Santiago’s small print

Also known as

  • Grand Hyatt Santiago
  • Grand Hyatt Santiago Hotel
  • Santiago Grand Hyatt
  • Grand Hyatt Santiago Hotel Santiago
  • Hyatt Santiago
  • Santiago Hyatt

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Christmas Eve (24 December) Gala Dinner per adult: CLP 140000.00
  • New Year's Eve (31 December) Gala Dinner per adult: CLP 280000.00

Optional extras

Rollaway beds are available for CLP 39000 per night

Buffet breakfast is offered for an extra charge of CLP 16500 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CLP 80 per pet, per night

Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 190 reviews

Grand Hyatt Santiago, Santiago
Good3.0 / 5
On the whole a good hotel - but 2 big negatives
The hotel was of a great standard but we had 2 very big negatives. We paid to upgrade to Club Lounge Access. So we were paying for the lounge without the benefit of the upgraded room. The Club Lounge was possibly the worst I have ever experienced and we have experienced many. For the evening cocktails the staff were just not prepared and could not cater properly. Wine was left empty on the counter - not enough serving staff and the staff were extremely slow at refilling drinks/food. Food plates remained empty and on our first evening we waited 25 minutes to be served a drink. Too many people using the lounge and the service and quality of the canapes/drinks were not good enough. On the 2nd night they had even run out of water! The 2nd big negative was the Thai restaurant. I have never had such revolting food and it was not cheap! I ordered a green curry and my husband ordered a Masaman curry - it tasted like the chef had poured a whole bowl of salt into the curries - they were both inedible. We complained and they changed my green curry and it came back again sweet - tasting of sugar! I think the chef had just poured in sugar to compensate for the salt! We were not charged for our curries obviously - but to be honest I'm shocked we were charged for anything! We felt sick and had bad stomachs the next day. Appalling food - the chef had no idea what Thai food was!
3 night family trip
Grand Hyatt Santiago, Santiago
Outstanding5.0 / 5
Convenient and very clean hotel
Excellent hotels... wonderful restaurant, great location. Gym is "tip top". I only wish there was a coffee maker and microwave in the room!
4 night business trip
Grand Hyatt Santiago, Santiago
Good3.0 / 5
Overpriced, breakfast not included, no hot tub, long wait for elevators. Nice property but not worth the overinflated price.
9 night business trip
Grand Hyatt Santiago, Santiago
Outstanding5.0 / 5
good option in Santiago
Great and beautiful hotel with excellent options of restaurants inside it
1 night family trip
Grand Hyatt Santiago, Santiago
Excellent4.0 / 5
Great Hotel
Great hotel. Slightly dated, but I believe they have plans to remodel soon. The pool and pool area are amazing. Most impressive are the staff--they could not have been more helpful or gracious. English is widely spoken.
1 night trip

See all reviews

Grand Hyatt Santiago, Santiago

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