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1 room, 2 adults

Hotel Santiago by Mandarin Oriental, Santiago

5-star5 stars
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025, Chile

5-star ski-in/ski-out hotel with spa, near Costanera Center
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Fabulous8.6
Room
Great room
Pool
Great pool
Comfort
Very comfortable
Food
Delicious food
110See all 110 Hotels.com reviews
From 2,240 reviews

TripAdvisor Traveller Rating

Hotel Santiago by Mandarin Oriental, Santiago

from $181
  • Superior Room, 1 King Bed (Club)
  • Superior Room (Club)
  • Club Deluxe, Deluxe Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Superior Room
  • Deluxe Room, 1 King Bed
  • Executive Suite, 1 King Bed
  • Executive Suite, 1 King Bed, Terrace
  • Suite, 1 King Bed (Diplomatic)
  • Suite, 1 King Bed, Terrace (Diplomatic)

What’s around Hotel Santiago by Mandarin Oriental, Santiago

Landmarks

  • Costanera Center - 37 min walk
  • Parque Arauco Mall - 8 min walk
  • KidZania Santiago - 13 min walk
  • Los Leones Golf Club - 19 min walk
  • Clinica Alemana - 28 min walk
  • Peru Plaza - 28 min walk
  • Bicentennial Park - 31 min walk
  • Gran Torre Santiago - 39 min walk

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 20 min drive
  • Santiago Central Station - 18 min drive
  • Military Academy Station - 21 min walk
  • Alcantara Station - 21 min walk
  • Manquehue Station - 23 min walk
  • Free self parking
  • Free valet parking
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

About Hotel Santiago by Mandarin Oriental, Santiago

Luxury Santiago business district hotel with mountain views

Nearby mall and transit

Hotel Santiago by Mandarin Oriental is right off of Costanera Norte highway in the city's business district, a 10-minute walk from Parque Arauco Mall. The Alonso De Córdova bus stop is on the corner, and you can walk to the Manquehue subway station in 20 minutes.

Ski resorts and beaches

The hotel is a 2.5 hour drive from the ski resorts at Valle Nevado and the beaches of Viña del Mar. The Chilean National Museum of Fine Arts is 10 minutes away, and soccer fans can catch games at Julio Martínez Prádanos Stadium 10 km away.

3 restaurants and AKO spa

Dining options are yours, with seafood at Anakena, Japanese cuisine at Matsuri, and Mediterranean dishes at Senso. You can relax in the 1000-square-meter pool or get a massage and beauty treatments at the AKO spa.

Andes mountain view

Many guestrooms have views of the Andes mountains, and all come with flat-screen TVs and complimentary WiFi. You can enjoy the view with a drink from the minibar or watch cable programs while snuggled up in the down duvet.

At a glance

Key facts

Hotel size

  • This hotel has 310 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-out
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • Up to 11 lb

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Offsite

  • Area shuttle *

  • Ski shuttle *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
Working away
  • Number of meeting rooms - 12
  • Conference space
  • Conference space size (feet) - 19311
  • Conference space size (meters) - 1794
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1992
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ako Wellness and Spa. Services include hot stone massages, Swedish massages, massages, and facials. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Matsuri - This restaurant specializes in Japanese cuisine and serves lunch only. Open daily.

Anakena - This restaurant specializes in Thai cuisine and serves lunch and dinner. Open daily.

Senso - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.

Duke Bar - Onsite bar. Happy hour is offered. Open select days.

Recreation

On Site

  • Sauna
  • Fitness classes on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Hotel Santiago by Mandarin Oriental, Santiago’s small print

Also known as

  • Hotel Santiago Mandarin Oriental
  • Grand Hyatt Santiago Hotel
  • Santiago Grand Hyatt
  • Grand Hyatt Santiago Hotel Santiago
  • Hyatt Santiago
  • Santiago Hyatt
  • Santiago Mandarin Oriental

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Rollaway beds are available for CLP 39000.0 per night

Buffet breakfast is offered for an extra charge of CLP 18900 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CLP 65000 per pet, per week

Airport shuttle service is offered for an extra charge of CLP 47000 per vehicle (one-way)

Area shuttle and ski shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.6 From 110 reviews

Hotel Santiago by Mandarin Oriental, Santiago
Exceptional10.0
One of the best Hotels here in Santiago
I have been in several good hotels here in Santiago. I even stayed once at Hyatt and I can tell this hotel right now is one of the best Hotels in Santiago. All the people very kind, breakfast is awesome.
Daniel, us1 night romance trip
Hotel Santiago by Mandarin Oriental, Santiago
Very Good8.0
Hotel is great. Nice pool area. Problem is the road construction in front of the hotel. You don't hear any noise but it is not easy to get away by taxi.
Karl-Georg, us8 night business trip
Hotel Santiago by Mandarin Oriental, Santiago
Good6.0
On the whole a good hotel - but 2 big negatives
The hotel was of a great standard but we had 2 very big negatives. We paid to upgrade to Club Lounge Access. So we were paying for the lounge without the benefit of the upgraded room. The Club Lounge was possibly the worst I have ever experienced and we have experienced many. For the evening cocktails the staff were just not prepared and could not cater properly. Wine was left empty on the counter - not enough serving staff and the staff were extremely slow at refilling drinks/food. Food plates remained empty and on our first evening we waited 25 minutes to be served a drink. Too many people using the lounge and the service and quality of the canapes/drinks were not good enough. On the 2nd night they had even run out of water! The 2nd big negative was the Thai restaurant. I have never had such revolting food and it was not cheap! I ordered a green curry and my husband ordered a Masaman curry - it tasted like the chef had poured a whole bowl of salt into the curries - they were both inedible. We complained and they changed my green curry and it came back again sweet - tasting of sugar! I think the chef had just poured in sugar to compensate for the salt! We were not charged for our curries obviously - but to be honest I'm shocked we were charged for anything! We felt sick and had bad stomachs the next day. Appalling food - the chef had no idea what Thai food was!
, us3 night family trip
Hotel Santiago by Mandarin Oriental, Santiago
Exceptional10.0
Convenient and very clean hotel
Excellent hotels... wonderful restaurant, great location. Gym is "tip top". I only wish there was a coffee maker and microwave in the room!
Paul, usBusiness trip
Hotel Santiago by Mandarin Oriental, Santiago
Exceptional10.0
Thank you Mr Raul and professional staff
Considering that the hotel is under remodeling, our stay was great. This was mainly due to the professional attention we received by the hotel manager, Mr. Raul and his staff, which made some of the disturbances due to remodelling become a small part of our stay, rather than a big deal! The hotel location is amazing in the heart of the safe high-end area, Las Condes. The palm trees sorrounding the waterfalls of the pool, make you feel you're in paradise in the middle of the city's hussle and bussle! Also, the choice of restaurants is great! We specifically loved the Thai and Italian restaurants. We thank Mr Raul and his staff for their professionalism and attention!
Montaha, ca11 night romance trip

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Hotel Santiago by Mandarin Oriental, Santiago

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