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Riu Palace Riviera Maya All Inclusive, Playa del Carmen

4 stars
Avenida Xaman-ha, Mza 9 and 10, L1Playacar Riu Resort Complex, Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.3 / 5
Pool
Great pool
Cleanliness
Clean
Service
Fantastic service
Value
Value for money could be better
441See all 441 Hotels.com reviews
From 4,970 reviewsTripAdvisor Traveller Rating

Riu Palace Riviera Maya All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $201
  • Suite
  • Junior Suite Europe
  • Junior Suite Superior Latam
  • Junior Suite Latam
  • Junior Suite
  • Junior Suite Superior Mexico
  • Jr Suite ROH
  • Junior Suite Superior Europe
  • Junior Suite, 1 Bedroom, Balcony
  • Junior suite -Mexico
  • Jr Suite Superior
  • Suite Jacuzzi

At a glance

Key facts

Hotel size

  • This hotel has 400 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available during limited hours. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • All Inclusive Riu Palace Riviera Maya
  • Riu Riviera Maya Palace
  • Maya Riviera All Inclusive
  • Riu Palace Maya
  • Riu Palace Riviera
  • Riu Palace Riviera Maya
  • Riu Palace Riviera Maya All Inclusive
  • Riu Palace Riviera Maya All Inclusive Playa del Carmen
  • Riu Palace Riviera Maya Playa del Carmen
  • Riu Riviera

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast
  • 6 restaurants
  • 5 bars/lounges
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Health club
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Fireplace
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities
  • Kayaking
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Tennis on site
  • Bicycle rentals on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Riu Palace Riviera Maya All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Riu Palace Riviera Maya
  • Riu Riviera Maya Palace
  • Maya Riviera All Inclusive
  • Riu Palace Maya
  • Riu Palace Riviera
  • Riu Palace Riviera Maya
  • Riu Palace Riviera Maya All Inclusive
  • Riu Palace Riviera Maya All Inclusive Playa del Carmen
  • Riu Palace Riviera Maya Playa del Carmen
  • Riu Riviera

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 441 reviews

Riu Palace Riviera Maya All Inclusive, Playa del Carmen
Excellent4.0 / 5
Would i come back??? Mmm....i don't know
Our stay was ok....very nice, however im pretty sure i would have gotten a better stay else where for the price we paid. The complaints that makes me not give the place a 4/5 stars rating. #1) our shower head was lose, water would go everywhere, along with the safety handle (not so safe at all!!) i called front desk, they fix only shower head. Safety handle still lose, oh well......#2)after they fix the shower head, they left pieces of small debris (wood chip) on the shower floor!!!....the type you get splinters easily....eeewww...had to pick up my self (uuhhh...me cleaning after handyman uuhhh no!!!...had no other choice, wanted use the shower)...#3 our room had funky smell...not sure what it was, we called front desk to fix, some how was gone, but came back on our last day....#4 we asked for clean towels, it took 3 calls to the front desk, after 3hrs later....very frustrated!!!....# 5 didnt like the fact of being rushed for breakfast if you were late...apparently they close restsurant at 11;30am. One thing i would say: front desk very nice, fast n friendly, along with waiters at don manolo n sports bar.
5 night family trip
Riu Palace Riviera Maya All Inclusive, Playa del Carmen
Excellent4.0 / 5
Family vacation
Just got back from a 6 night stay. The hotel was nice and the service was great. Our first trip to Playacar was 13 years ago and the hotel we stayed at then was amazing, but adults only. This trip we needed a family friendly hotel. We tried a few of the restaurants. The service at the Botofogo was terrible so we found ourselves going to the buffet. The service there was fantastic. Regarding the room: the room service was good. We immediately asked for a roll away bed for our 10 year old. The second night the maid service did not leave a top sheet for this bed. The king size bed was nice and roomy, but not the most comfortable bed. My opinion since I like a soft pillow top bed and I felt like I was sleeping on a box spring. My husband didn't find it as too uncomfortable. We used the free Kayaks and took advantage of floating in the AMAZING ocean blue water! Took the 2 hour boat trip to snorkel at the nearby reefs. Overall we had a great trip!
6 night family trip
Riu Palace Riviera Maya All Inclusive, Playa del Carmen
Good3.0 / 5
Mixed Feelings
The reason for my average rating was that this resort did so many things SO WELL, yet to be offset by other things that they dropped the ball on. the Good: -The Beach. -Strong wifi. -Buffet. I'm a bit of a food snob, but this buffet at the Don Manolo was top notch, rivaling the $50 buffets in Vegas. -Beautiful resort. Let's just say none of the photos were doctored on the listing sites. -Spring Break Policy. the Bad: -Restaurants. Not worth the effort of trying to make their reservation window. Stick with the Buffet. -Beds were uncomfortable, like sheets on wooden planks stiff. -Their lame beach towel card policy; one to a customer. -Entertainment goes through midnight. Our room was furthest out from the venue near the beach, and we can still hear the music at 12am. -Drink selection. Horrible wine selection, and only Dos Equis beer served. Really? -Construction policy. They put us in a room next door to a unit they were in the process of gutting down to the subframe. Turns out the humidity in the area is bubbling the floor tiles up. But what gets me here is that Maintenance decides to start work at 730am, chiseling the grout from the floors. It's not like we're on vacation and would like to sleep in a little. Other little gripes, no work out towels in the gym.
3 night romance trip
Riu Palace Riviera Maya All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Great Family Vacation spot!!
Food was Great. Pool and Beach are great. Hotel amenities and service are Great.
4 night family trip
Riu Palace Riviera Maya All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Great Stay at the RIU
Great stay at the RIU. The only issue is that the safe in one of our rooms was not working. It was brought to the attention of the front desk but not repaired during our visit.
5 night romance trip

See all reviews

Riu Palace Riviera Maya All Inclusive, Playa del Carmen

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