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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Riu Palace Riviera Maya All Inclusive, Playa del Carmen

4-star4 stars
Great for familiesThis property has good facilities for families.
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710, Mexico, 800-491-6126

All-inclusive beachfront property with spa, near Quinta Avenida
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 6,434 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

WiFi
Good internet service
Service
Fantastic service
Food
Delicious food
Wellness
Wellness & sports facilities could be improved

Riu Palace Riviera Maya All Inclusive, Playa del Carmen

More Info: 866-539-8117

  • Junior Suite US
  • Jr Suite Superior US
  • Suite US
  • Junior suite -Mexico
  • Junior Suite Latam
  • Junior Suite Superior Latam
  • Junior Suite Europe
  • Junior Suite Superior Europe
  • Junior Suite Superior Mexico
  • Junior Suite (B2C)
  • Suite, Jetted Tub (B2C)
  • Superior Suite (B2C)
  • Suite (B2C)

What’s around Riu Palace Riviera Maya All Inclusive, Playa del Carmen

Landmarks

  • In Playacar
  • Quinta Avenida - 20 min walk
  • Playa del Carmen Maritime Terminal - 21 min walk
  • Playa del Carmen Main Beach - 21 min walk
  • Mamitas Beach Club - 36 min walk
  • Playacar Golf Club - 36 min walk
  • Paseo del Carmen - 18 min walk
  • Yucatek Divers - 24 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

At a glance

Key facts

Size

  • 400 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Payment types at the property

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas
Accessibility
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.

Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Riu Palace Riviera Maya All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Riu Palace Riviera Maya
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  • Riu Riviera

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 850 reviews

Exceptional 10.0
I'm sold on RIU life!
The stay was amazing! From the moment we arrived we were greeted and welcomed. Service here is A-1! Not one staff member fell short. Anything we requested we got. Staff were always aiming to please! There was never an area we entered that we weren't given a warm greeting. Staff is always asking how they can assist. They don't disturb you in your room during the morning routine. They wait until you leave and tidy it all up. Special thanks to Christy and Paulino! Christy was always at the front desk. I asked if she lived there! Here smile never dimmed and she had advice and recommendations for everything. Paulino treated us like Diamonds! He was always delicate with us and made sure we were well taken care of. Such a handsome gentleman also! My friend and I rarely go back to the same place twice but this is one place we plan to return to soon! So If anyone is like me, they want to inside tips! I preferred the balcony room off the courtyard instead of courtyard view. Gave privacy, and a break from the sun. There was a beautiful breeze a night and just enough warmth to have breakfast in the morning. The pool bar was the best bar. Those bartenders (although they are some of the same ones at the other bars) aimed to keep you hype and entertained. They remember your drink orders and just keep refreshing them without request. They get to work and play bringing shots and capturing photo ops for you. The room: Deep soaking jacuzzi tub. Could use a step stool to get in.
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Riu Palace Riviera Maya All Inclusive, Playa del Carmen

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