All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Riu Palace Riviera Maya All Inclusive, Playa del Carmen

4-star4 stars
Avenida Xaman-ha, Mza 9 and 10, L1Playacar Riu Resort Complex, Playa del CarmenQROO77710Mexico

Playa del Carmen beachfront resort with 6 restaurants, spa
  • Free hot/cold buffet breakfast, free WiFi, and free parking
  • Collect nightsFor every 10 nights, get 1 free!
Fabulous8.6
  • We were taken care of on our vacation. There was so much to eat and drink on the resort.…Jun 20, 2018
  • Had a great 3 day getaway at this place. Everyone was very friendly and welcoming. Only…Jun 17, 2018
563See all 563 Hotels.com reviews
From 6,015 reviewsTripAdvisor Traveller Rating

Riu Palace Riviera Maya All Inclusive, Playa del Carmen

from $228
  • Junior Suite
  • Suite Jacuzzi
  • Jr Suite Superior
  • Suite
  • Junior suite -Mexico
  • Junior Suite Latam
  • Junior Suite Superior Latam
  • Junior Suite Europe
  • Junior Suite Superior Europe
  • Junior Suite Superior Mexico
  • Junior Suite (B2C)
  • Suite, Jetted Tub (B2C)
  • Superior Suite (B2C)
  • Suite (B2C)

At a glance

Key facts

Hotel size

  • This hotel has 400 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Dining

Don Manolo - This restaurant serves breakfast, lunch, and dinner. Open daily.

Botafogo - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Open daily.

Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Tennis on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby

Riu Palace Riviera Maya All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Riu Palace Riviera Maya
  • Riu Riviera Maya Palace
  • Maya Riviera All Inclusive
  • Riu Palace Maya
  • Riu Palace Riviera
  • Riu Palace Riviera Maya
  • Riu Palace Riviera Maya All Inclusive
  • Riu Palace Riviera Maya All Inclusive Playa del Carmen
  • Riu Palace Riviera Maya Playa del Carmen
  • Riu Riviera

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee (October - December): MXN 10.00 per accommodation, per night

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

What’s around Riu Palace Riviera Maya All Inclusive, Playa del Carmen

Landmarks

  • In Playacar
  • Playacar Golf Club - 2 min walk
  • Playa del Carmen Main Beach - 22 min walk
  • Playa del Carmen Maritime Terminal - 23 min walk
  • Yucatek Divers - 25 min walk
  • Central Square - 30 min walk
  • Nuestra Senora del Carmen Catholic Church - 32 min walk
  • Quinta Alegría Shopping Mall - 35 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 98 min drive
  • Free self parking

Recent reviews

Fabulous 8.6 From 563 reviews

Riu Palace Riviera Maya All Inclusive, Playa del Carmen
Very Good8.0
Riu in Playa Del Carmen pretty good!
I’ve stayed at two other Riu hotels in the past and everything was the same, great service, nice pool, and it’s on the beach. I will say the food at this particular one was really good; you could taste the freshness and I really liked that.
Brittany, us3 night trip with friends
Riu Palace Riviera Maya All Inclusive, Playa del Carmen
Exceptional10.0
When we arrived they had the wrong booking for us and charged us an additional $700 on top of the $1200 we already paid. Then, they also tried to put us in a single bed room when the reservation was for 2 beds and a couch. Everything after that was great, except that because we had to argue to actually get what we paid for in the beginning, every experience with the front desk after that was uncomfortable. I wish that when we had gotten there everything was just as we had arranged and paid almost $2k for. The last thing we wanted to do was arrive in a foreign country on vacation and find out that we were being swindled because we had no where else to go. Everything after that and the whole weekend was great after we finally got into a room and away from the check-in.
James, us3 night trip with friends

See all reviews

Riu Palace Riviera Maya All Inclusive, Playa del Carmen

Is the description of this hotel not correct? Tell us