Holiday Inn Express Stroudsburg - Poconos, an IHG Hotel

There was no hot water. When I asked about this at the front desk, she told me they were working on it about 10 am and checkout was at 11 am. She did not offer any solutions, such as offer me another room to shower in. She told me I could complain to her manager that arrived at 3 pm. I called hotels.com who I booked through and I was on the phone for 45 minutes trying to explain the situation. She called the Holiday Inn to confirm my water issue and they went back and forth for over 25 minutes. I had to leave and no shower. This was the worst hotel experience I have had and costumer service was bad.

This was the worst hotel that I’ve stayed in in the past 3 years and in that time I’ve been to about 10 hotels with similar rankings. The hotel ran out of breakfast and had almost nothing left for me my wife and my 4 year old son to eat. Also, we asked for an extra blanket- no sorry we don’t have any. We asked for 2 extra pillows- no sorry we don’t have any. We asked for 2 extra bath towels and had to wait until the next day. No housekeeping over a 3 day stay so we couldn’t come back to a clean room. Whenever I tried to call the front desk either from the phone in the room or my own phone I couldn’t get anyone on the phone. I recently stayed at a Home2Suites by Hilton about 25 minutes from here and the experience was stellar and it’s a similar hotel ranking, so staying here was again quite a disappointment. Basically my wife and I felt like the staff either didn’t care or that the hotel didn’t have anything additional to provide for a guests comfort which at a hotel stay is a pretty reasonable and customary request. When we checked out I figured I’d be asked “How was everything?” , but no I wasn’t . Poor communication with hotel guests! So now in my review I’ll let everyone know how poorly we were treated. There are other hotels within a 5 mile radius to this one that deserve your reservation but not this one. I’m highly disappointed and I should have asked for half of my money to be refunded. That’s how disappointed I was, steer clear of Holiday Inn Express!

Parking was present, great free breakfast. Stock piled some food for the ski trip. Friendly staff, decent coffee. Would prefer thicker curtains some light does get through if your a sensitive to light sleeper

Our room had no toilet paper, no bar soap, no shampoo and conditioner in the shower bottles that are on the wall. Tape all over the ceiling and beds were uncomfortable.

Nice big room for 5! They never give me another blanket. Laundry room is small and doesn’t work properly. Breakfast is limited

So happy that everything in the room was clean. Not a finger print to see on anything. Only was the towels were limited not enough.

The room seem outdated and not well maintained

It was a very clean establishment. The workers were very friendly. It was quiet and close to all other attractions. I loved it there and recommend it to anyone. I was well pleased with our stay. It was my birthday weekend.

If you like a firm mattress this place is for you. The mattress was cement. Other than that the room was spacious and clean. The bathroom had no toilet paper dispenser so it just sat on the counter which was weird and there was no hand soap. The only soap was a small face soap to wash your hands. When we asked the front desk they said we can use the soap pumps in the shower to wash our hands. Um weird. Overall nice stay with some quirky aspects.

The front desk staff was awesome. It was all downhill after that. In my room on my bed were 2 long curly black hairs on the white spread. I was wiping all areas with Lysol wipes due to COVID and in the bathroom there was toothpaste left from the last guest squeezed on the counter. Parking lot had garbage in it. I used lobby bathroom and alerted them it needed toilet paper, came back two hours later and it was not restocked.