Heritage Queenstown

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Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Family Deluxe Room Non-Lakeview | In-room safe, blackout curtains, iron/ironing board

Overview of Heritage Queenstown

VIP Access

Heritage Queenstown

4.5 star property
Mountain hotel in Queenstown with outdoor pool and indoor pool

8.8/10 Fabulous

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
91 Fernhill Road, Queenstown, 9197
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Ski storage
  • Health club
  • Seasonal outdoor pool
  • Spa tub
  • In-room childcare
  • 24-hour business centre
  • Conference centre
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Stovetop
  • Premium TV channels
  • Garden

Choose dates to view prices

About this area

What's nearby

  • Heart of Queenstown

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 12 min drive

About this property

Heritage Queenstown

4.5-star luxury hotel in the city centre
You can look forward to a terrace, a garden and a library at Heritage Queenstown. Adventurous travellers may like the cycling at this hotel. For some rest and relaxation, visit the hot tub. The on-site restaurant, Mackenzies Restaurant, features al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, with pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and free newspapers
  • Meeting rooms, tour/ticket information and a porter/bellboy
  • Guest reviews speak well of the helpful staff and walkable location
Room features
All guest rooms at Heritage Queenstown boast comforts, such as air conditioning and dressing gowns, in addition to amenities, such as complimentary wireless Internet access and safes. Guest reviews speak positively of the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Free toiletries and hairdryers
  • 49-inch LCD TVs with premium channels
  • Fridges, stovetops and daily housekeeping

Languages

Czech, English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 175 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (13 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • BBQs

Travelling with children

  • Children stay free
  • Childcare in room (surcharge)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Skiing lessons nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (3079 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool umbrellas
  • Ski storage

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • An outdoor pool
  • An indoor pool
  • Hot tub

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Czech
  • English
  • Spanish

Room amenities

Be entertained

  • 49-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Stovetop

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Mackenzies Restaurant – This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 50 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of NZD 30 for adults and NZD 15 for children (approximately)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for NZD 50 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • The seasonal pool is open from January to December

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

Does Heritage Queenstown offer free cancellation for a full refund?
Yes, Heritage Queenstown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Heritage Queenstown?
As of 29 Sep 2022, prices found for a 1-night stay for 2 adults at Heritage Queenstown on 4 Oct 2022 start from $175, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Heritage Queenstown?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Heritage Queenstown?
Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Heritage Queenstown?
Sorry, pets aren't allowed.
Is parking offered on site at Heritage Queenstown?
Yes, there's free self parking.
What are the check-in and check-out times at Heritage Queenstown?
You can check in starting at 3:00 PM. Check-out time is 10 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Heritage Queenstown?
No, this hotel doesn't have a casino, but SKYCITY Wharf Casino (17-min walk) and Skycity Queenstown Casino (3-min drive) are both nearby.
What is there to do at Heritage Queenstown and nearby?
Have fun with activities such as hiking, kayaking and mountain biking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours and segway hire. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Heritage Queenstown also has a seasonal outdoor pool and a health club, as well as a garden.
Are there restaurants at or near Heritage Queenstown?
Yes, Mackenzies Restaurant offers al fresco dining.
What's the area around Heritage Queenstown like?
Heritage Queenstown is in the heart of Queenstown, a short 11-minute walk from Lake Wakatipu and 17 minutes' walk from Steamer Wharf. Travellers say that the area is walkable and ideal for skiing.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.6/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

CHRISTINE, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Rebecca, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Susan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 8-night trip
Verified Hotels.com guest review

2/10 Poor

KYUNGWOO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were great and super nice. Rooms were very decent, good size and loved how the bath and shower are separate from eachother. Parking was a little difficult at times but they were very accommodating towards us and let us park out front if parks ran out. Would definitely recommend!
Dale, 2-night romance trip
Verified Wotif guest review

10/10 Exceptional

Great stay all round and excellent room service and mulled wine.
Kerrie, 1-night trip
Verified Expedia guest review

8/10 Very good

Always nice.
Darren, 2-night family trip
Verified Expedia guest review

8/10 Very good

The sauna was a hit we loved it.
Nyarai, 1-night family trip
Verified Wotif guest review

10/10 Exceptional

4th time staying and always so clean and professional staff. We will be back again
Megan, 3-night romance trip
Verified Wotif guest review