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Oaks on Collins, Melbourne

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
480 Collins StreetMelbourneVIC3000Australia, 800-491-6126
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Good3.7 / 5
  • The apartment was lovely except we were not advised, when booking or checking in, that we…Sep 21, 2016
  • We had the 1 bedroom. Toilet design was a disaster. Open shower was next to toilet bowl…Aug 8, 2016
693See all 693 Hotels.com reviews
From 1,102 reviewsTripAdvisor Traveller Rating

Oaks on Collins, Melbourne

Hotel Info: 866-539-8117

from $83
  • Studio Apartment (No External View)
  • Executive Studio Apartment (Summer Special)
  • Executive Studio Apartment (High Floor)
  • One Bedroom Cosmo Apartment
  • Executive Studio Apartment
  • Executive Studio Apartment (Unserviced)
  • Deluxe Studio Rooftop Apartment
  • Studio Apartment (No External View) - Unserviced
  • Studio Apartment (No External View)

At a glance

Key facts

Hotel size

  • This hotel has 270 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 10 AM

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Parking

  • Discounted offsite parking

Also known as

  • Oaks Collins
  • Oaks Collins Apartment
  • Oaks Collins Aparthotel
  • Oaks Collins Aparthotel Melbourne
  • Oaks Collins Melbourne
  • Oaks Hotel Melbourne
  • Oaks Melbourne
  • Oaks On Collins Street Hotel Melbourne
  • Oaks On Collins Street Melbourne
  • Oaks Collins Apartment Melbourne

Policies

The Deluxe Studio Rooftop Apartment is accessible by stairs only. For more details, please contact the office using the information on the reservation confirmation received after booking.

Mandatory fees

Deposit: AUD 75.00 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Rollaway beds are available for AUD 44.00 per night

Buffet breakfast is offered for an extra charge of AUD 17 per person (approximately)

Cribs/Infant beds are available for AUD 20.00 per night

WiFi is available in guestrooms for AUD 18.00 per 24-hour period (rates may vary)

WiFi is available in public areas for AUD 18.00 per 24-hour period (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Sauna
  • Bicycle rentals nearby
  • Golfing nearby
Working away
  • Business center
  • Number of meeting rooms - 7
  • Meeting rooms 7
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen

Special features

Dining

1st Floor Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Oaks on Collins, Melbourne’s small print

Also known as

  • Oaks Collins
  • Oaks Collins Apartment
  • Oaks Collins Aparthotel
  • Oaks Collins Aparthotel Melbourne
  • Oaks Collins Melbourne
  • Oaks Hotel Melbourne
  • Oaks Melbourne
  • Oaks On Collins Street Hotel Melbourne
  • Oaks On Collins Street Melbourne
  • Oaks Collins Apartment Melbourne

Policies

The Deluxe Studio Rooftop Apartment is accessible by stairs only. For more details, please contact the office using the information on the reservation confirmation received after booking.

Mandatory fees

Deposit: AUD 75.00 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Rollaway beds are available for AUD 44.00 per night

Buffet breakfast is offered for an extra charge of AUD 17 per person (approximately)

Cribs/Infant beds are available for AUD 20.00 per night

WiFi is available in guestrooms for AUD 18.00 per 24-hour period (rates may vary)

WiFi is available in public areas for AUD 18.00 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 693 reviews

Oaks on Collins, Melbourne
Fair2.0 / 5
Very disappointing
In two words, "very disappointed". I was really looking forward to my stay at Oaks on Collins after rave reviews and feature articles on travel TV programs, like Postcards. I made the mistake of paying extra to stay in a "rooftop apartment", which definitely was not worth the money in my case, as the room did not look anything like the pictures online, and we were shoved into room 2002; the only room confined to the 20th floor. The room was very pokey and awkward, and I was constantly hitting my head on the low hanging bulkheads! The bathroom was also cramped with no room to move, once the cavity slider was opened. It was showing signs of deterioration and age, and also smelled really bad, which was not pleasant being so close to the bed. We had issues with the TV, there was no minibar and overall the room was dirty and not at all what we expected at this property. The rooftop balcony and view were the only positive (as well as the location and proximity to Southern Cross Station and Collins Street), but of course this was overshadowed by our bad experience with the state of the hotel room and unhelpful staff. I wasn't even asked how everything was upon checking out, which added to my overall disappointment, and I would not recommend this hotel.
2 night family trip
Oaks on Collins, Melbourne
Fair2.0 / 5
Over rated. A 2 star at best
How does a hotel have no towel rails, a shelf of any size for toiletries, a lamp at the desk? Aside form location, this is a very basic hotel and dies not deserve a 4.5 star rating.
3 night trip
Oaks on Collins, Melbourne
Good3.0 / 5
one night maybe
Pros..good position, friendly staff, spacious room... cons...bathroom is literally a built in robe , no room to do anything, no shelving, teeny basin, bed sloped outward, pancake pillows. Good kitchen but only two spoons, one knife in drawer. .no forks or teaspoons..really uncomfortable chairs and sofa. .normally a loyal oaks guestbuf would not go back to this one
3 night romance trip
Oaks on Collins, Melbourne
Good3.0 / 5
Our stay was a little disappointing as firstly when we parked our car as advised by reception, we had trouble locating the exit, which was via a stairwell that was not signed so we couldn't find the correct exit to the access the hotel. When I mentioned it to the desk the receptionist responded with a vague I don't know. The car park had signs requesting we leave the car keys at reception, I offered them and they declined to take them. This led to an altercation between the car park attendants and my partner on check out. After a comfortable sleep, we went out. On returning in the afternoon our room was half cleaned and a bathroom scourer was left on the bench. On check out I asked to speak to the supervisor, she happened to be the person serving us. I relayed all of this for feedback, rather than a complaint as I am a country based Travel Agent, not one word was written down and an oh I'm so sorry about that was all I received. Needless to say, I will not be returning and I will not be booking for others.
2 night romance trip
Oaks on Collins, Melbourne
Excellent4.0 / 5
Convenient hotel
The images of the room when booking appeared a lot larger and bathrooms were quite uncomfortable. However staff were great and helpful and overall it was a great stay.
2 night trip with friends

See all reviews

Oaks on Collins, Melbourne

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