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Oaks on Collins, Melbourne

4.5 starsThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
480 Collins StreetMelbourneVIC3000Australia, 800-491-6126
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Good3.7 / 5
  • Wanted to stay a night in CBD Was surprised with the size of bathroom beacase it is the…Apr 4, 2017
  • The apartment was lovely except we were not advised, when booking or checking in, that we…Sep 21, 2016
573See all 573 Hotels.com reviews
From 1,162 reviewsTripAdvisor Traveller Rating

Oaks on Collins, Melbourne

Hotel Info: 866-539-8117

from $80
  • Studio Apartment (No External View)
  • Executive Studio Apartment (Summer Special)
  • Executive Studio Apartment
  • Executive Studio Apartment (High Floor)
  • Executive Studio Apartment (No Housekeeping)
  • One Bedroom Cosmo Apartment
  • Executive Studio Apartment
  • Executive Studio Apartment (Unserviced)
  • Deluxe Studio Rooftop Apartment
  • Studio Apartment (No External View) - Unserviced
  • Studio Apartment (No External View) - Unserviced
  • Studio Apartment (No External View)

At a glance

Key facts

Hotel size

  • This hotel has 270 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 10 AM

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Parking

  • Discounted offsite parking

Also known as

  • Oaks Collins
  • Oaks Collins Apartment
  • Oaks Collins Aparthotel
  • Oaks Collins Aparthotel Melbourne
  • Oaks Collins Melbourne
  • Oaks Hotel Melbourne
  • Oaks Melbourne
  • Oaks On Collins Street Hotel Melbourne
  • Oaks On Collins Street Melbourne
  • Oaks Collins Apartment Melbourne

Policies

The Deluxe Studio Rooftop Apartment is accessible by stairs only. For more details, please contact the office using the information on the reservation confirmation received after booking.

Mandatory fees

Deposit: AUD 75.00 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Rollaway beds are available for AUD 44.00 per night

Buffet breakfast is offered for an extra charge of AUD 17 per person (approximately)

Cribs/Infant beds are available for AUD 20.00 per night

WiFi is available in guestrooms for AUD 18.00 per 24-hour period (rates may vary)

WiFi is available in public areas for AUD 18.00 per 24-hour period (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Sauna
  • Bicycle rentals nearby
  • Golfing nearby
Working away
  • Business center
  • Number of meeting rooms - 7
  • Meeting rooms 7
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen

Special features

Dining

1st Floor Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Oaks on Collins, Melbourne’s small print

Also known as

  • Oaks Collins
  • Oaks Collins Apartment
  • Oaks Collins Aparthotel
  • Oaks Collins Aparthotel Melbourne
  • Oaks Collins Melbourne
  • Oaks Hotel Melbourne
  • Oaks Melbourne
  • Oaks On Collins Street Hotel Melbourne
  • Oaks On Collins Street Melbourne
  • Oaks Collins Apartment Melbourne

Policies

The Deluxe Studio Rooftop Apartment is accessible by stairs only. For more details, please contact the office using the information on the reservation confirmation received after booking.

Mandatory fees

Deposit: AUD 75.00 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Rollaway beds are available for AUD 44.00 per night

Buffet breakfast is offered for an extra charge of AUD 17 per person (approximately)

Cribs/Infant beds are available for AUD 20.00 per night

WiFi is available in guestrooms for AUD 18.00 per 24-hour period (rates may vary)

WiFi is available in public areas for AUD 18.00 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 573 reviews

Oaks on Collins, Melbourne
Good3.0 / 5
Room not well designed for comfort
We had the 1 bedroom. Toilet design was a disaster. Open shower was next to toilet bowl with tiny curtain. After each shower, the whole toilet was flooded. Sink in toilet was so small, more for deco and you can't really put any toiletries around. Round dining set was not practical and taken up all the walking space around it. Staff at reception gave us wrong information and not very familiar with eateries around the hotel. Lots of steps in front of building and no one came to help with our luggages.
5 night family trip
Oaks on Collins, Melbourne
Fair2.0 / 5
Very disappointing
In two words, "very disappointed". I was really looking forward to my stay at Oaks on Collins after rave reviews and feature articles on travel TV programs, like Postcards. I made the mistake of paying extra to stay in a "rooftop apartment", which definitely was not worth the money in my case, as the room did not look anything like the pictures online, and we were shoved into room 2002; the only room confined to the 20th floor. The room was very pokey and awkward, and I was constantly hitting my head on the low hanging bulkheads! The bathroom was also cramped with no room to move, once the cavity slider was opened. It was showing signs of deterioration and age, and also smelled really bad, which was not pleasant being so close to the bed. We had issues with the TV, there was no minibar and overall the room was dirty and not at all what we expected at this property. The rooftop balcony and view were the only positive (as well as the location and proximity to Southern Cross Station and Collins Street), but of course this was overshadowed by our bad experience with the state of the hotel room and unhelpful staff. I wasn't even asked how everything was upon checking out, which added to my overall disappointment, and I would not recommend this hotel.
Family trip
Oaks on Collins, Melbourne
Excellent4.0 / 5
Decent location
Location was good, and facilities were fine. Only issue was when a staff member in a suit knocked on the room door before check out time and abruptly asked " when are you checking out?".
2 night romance trip
Oaks on Collins, Melbourne
Excellent4.0 / 5
Always a pleasure
Oaks is everything I have come to expect from this hotel group, always a pleasant experience.
3 night business trip
Oaks on Collins, Melbourne
Good3.0 / 5
Or all Oaks hotels are equal. We normally stay at Oaks on William which is great but I would not recommend or go back to Oaks on Collins. Great location but the room & bathroom configuration were not good. We had three people in a room and the mattress supplied fora rollout bed was terrible. We had it changed 3 times & none were acceptable for an adult to sleep on. We ended up in a room that did not have a private window. It pointed to the passage way thoroughfare so we could not open the drapes. The bathroom was tiny and the sink was so small and narrow it was hard to get your head over it. A down light was out making the room dark and there was a cheap alarm clock that went off at midnight both nights waking us from a deep sleep even though it did not appear to be set. I will say the staff were helpful in addressing issues that could be addressed.
3 night family trip

See all reviews

Oaks on Collins, Melbourne

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