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TÓTEM Madrid, Madrid

4 stars
Hermosilla, 23MadridMadrid28001Spain, 800-491-6126
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Outstanding4.6 / 5
Location
Great location
Vibe
Awesome vibe
Amenities
Great amenities
Comfort
Comfortable
42See all 42 Hotels.com reviews
From 51 reviewsTripAdvisor Traveller Rating

TÓTEM Madrid, Madrid

Hotel Info: 866-539-8117

from $144
  • Suite (Single Use)
  • Standard Double Bed and Breakfast
  • Superior Double Room Single Use, 1 Double or 2 Single Beds
  • Suite, 1 Bedroom
  • Deluxe Penthouse (Single Use)
  • Standard Double Bed and Breakfast
  • Standard Double Advanced Bed and Breakfast
  • Standard Double Single Use Advanced Bed and Breakfast
  • Standard Room, 1 Single Bed
  • Standard Room
  • Standard Room
  • NH Special offer - non refundable
  • Standard Double Room Single Use, 1 Double or 2 Single Beds
  • Suite, 1 King Bed
  • Junior Suite, Corner (Single Use)
  • Superior Double Bed and Breakfast
  • Double Room
  • Suite
  • Standard
  • Superior Room
  • Double Room Single Use
  • Deluxe Room
  • Standard Double Room
  • Deluxe Double Room Single Use
  • Deluxe Penthouse
  • Superior Double Single Use
  • Superior Double Room
  • Junior Suite, Corner
  • Standard Double Single Use Bed and Breakfast
  • Double Advanced Bed and Breakfast
  • Standard with extra bed
  • Superior Double Single Use Bed and Breakfast
  • Superior Room, 1 Single Bed
  • Superior Room
  • Superior Double Advanced Bed and Breakfast
  • Signature Suite, 1 Bedroom
  • Superior Double Single Use Advanced Bed and Breakfast

At a glance

Key facts

Hotel size

  • This hotel has 64 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hotel Totem Madrid
  • Hesperia Hermosilla Hotel
  • Hesperia Hermosilla Hotel Madrid
  • Hesperia Hermosilla Madrid
  • Totem Madrid
  • Tótem Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Valet parking costs EUR 31 per night

Rollaway beds are available for EUR 77.00 per night

Continental breakfast is offered for an extra charge of EUR 9.5 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 70 per vehicle (one way)

Train station pick-up and train station drop-off service is offered for an extra charge

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

  • The property is a member of the Small Luxury Hotels of the World.

TÓTEM Madrid, Madrid’s small print

Also known as

  • Hotel Totem Madrid
  • Hesperia Hermosilla Hotel
  • Hesperia Hermosilla Hotel Madrid
  • Hesperia Hermosilla Madrid
  • Totem Madrid
  • Tótem Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Valet parking costs EUR 31 per night

Rollaway beds are available for EUR 77.00 per night

Continental breakfast is offered for an extra charge of EUR 9.5 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 70 per vehicle (one way)

Train station pick-up and train station drop-off service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 42 reviews

TÓTEM Madrid, Madrid
Poor1.0 / 5
Disappointing lack of flexibility
I made a pre-paid non-refundable reservation months in advance to stay at TOTEM Madrid for 6 nights. My wife and I were called home from Spain because my mother-in-law developed an acute life-threatening health problem. We asked to cancel the reservation with over two weeks advance notice and were denied any refund of the $1095.90 pre-payment. I understand the hotel's desire to protect itself against loss of revenue from empty rooms it could have sold. It would have been nice if they had considered our extenuating circumstances. They had ample time to put the room back on the market and re-sell it.
6 night romance trip
TÓTEM Madrid, Madrid
Outstanding5.0 / 5
Style & Service
We thoroughly enjoyed our stay at Hotel Totem. Not only were the rooms very nice, but every staff member was friendly and helpful going above and beyond to accommodate us during our stay. There were two instances that stood out in particular. One night I went to the room earlier than my husband, but left the door open a crack so that he could get in. There was an employee making a round checking on the rooms and noticed and knocked and asked if everything was okay. He seemed genuinely relieved to know that I had left the door open a crack on purpose and that all was well. The second and probably most outstanding customer service that we received during our stay was from Beatrice. A group of our friends met back at the hotel right as the bar was closing for the night. Not only did they allow us to bring in our own snack from the market and bottles of wine, but they took our snacks and plated them and opened our wine for us and brought us glasses and vats of water.
4 night trip with friends
TÓTEM Madrid, Madrid
Outstanding5.0 / 5
Great customer service, everyone was amazing
It was close to shopping, sight seeing and amazing restaurants. The staff was so accommodating and welcoming. They also have an amazing restaurant.
7 night business trip
TÓTEM Madrid, Madrid
Excellent4.0 / 5
Best location hotel
Very nice, well located hotel, I certainly will come back again.
5 night romance trip
TÓTEM Madrid, Madrid
Outstanding5.0 / 5
The good: the Hotel is a few blocks from Serrano metro stop in a pretty high-end shopping area with loads of bars and restaurants around. The room was a bit small but the bed was huge and super comfortable. The staff was very friendly and helpful. Had good dinner and breakfast at the hotel restaurant, Hermosos Y Malditos. The not-so-good: our room, including the ceiling, was painted a dark blue and there wasn't enough lighting to counter that. The walls were pretty thin, so heard a lot of coming and going. Also would have been nice to have coffee in room.
3 night romance trip

See all reviews

TÓTEM Madrid, Madrid

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