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Upscale beachfront property with spa, near Ecopark Kantun Chi
Fantastic family vacation! Beautiful location and amazing resort. All inclusive gives you…
Feb 4, 2021
2 km of beach well maintained, clean rooms and great shows every night.
Dec 26, 2020
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
Early check-in can be arranged for an extra charge of USD 100 (subject to availability)
Late check-in between 12:30 AM and noon can be arranged for an extra charge of USD 100
Late check-out can be arranged for an extra charge of USD 100 (subject to availability)
Babysitting/childcare is available for an extra charge
Airport shuttle service is offered for an extra charge of USD 123 per vehicle (one-way)
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Pool access available from 9:00 AM to 7:00 PM.
Parking height restrictions apply.
Guests must contact this property in advance to reserve onsite parking.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Individually-wrapped food options are available for breakfast and through room service.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property before arrival at the number on the booking confirmation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Our family of four really enjoyed our vacation at Barcelo and the resort exceeded my expectations in every way especially the amazing service from the staff at every restaurant buffet reception and even cleaning. Highly recommend, cannot praise enough, great job guys! Food at the restaurants was very good, couldn’t get reservations but was able to do walk in every night at four different places. Amazing beach, great facilities, beautiful property. I’ve stayed at the palace last year and would not pay extra again especially given how wonderful the service was here.
Oleh, 6 night romance trip, Dec 25, 2020
Verified Expedia guest review
We stayed for 8 days over Christmas and New Years - here are the pro’s con’s experienced: Pro’s - - Shows every evening we’re probably the best we’ve ever seen in Mexico. We visit 2-3 times per year and have never seen such a great production. - Bartenders are fabulous - drinks are strong. - Plenty of food to choose from all the time - The Beach is absolutely stunning. Great for snorkeling as well. Super clean! - The housekeepers did a fabulous job and our room was deep cleaned daily. - Easy to setup excursions and very reasonably priced! Con’s - not too many, but they did effect our trip negatively. - When we arrived, the line to check in was an almost 2 hour wait. We originally booked for their sister property, but due to COVID were switched - unfortunately to a lesser property with no reimbursement. They told us they were sorry they did not let us know ahead of time. Our room was much less than we expected, that was disappointing. - Although a lot of food choices, due to COVID most restaurants on property are shut down. I did call ahead a few weeks prior to verify and was told everything would be fully open by the time we arrived - it was not. My only issue with this is that people were so close together and crammed into 1 buffet and 1 snack bar. - Hotel serviced booked our taxi back to airport for wrong date and charged us a $50 fee for “no-show” even though they made the error and didn’t tell us until after. They booked for a day earlier.
7 night romance trip, Dec 25, 2020
Verified Expedia guest review
the room on the ground floor smell of mold, but in general it is a very nice and clean resort.
7 night family trip, Dec 12, 2020
Verified Orbitz guest review
Very nice place, great pools and nice staff, easy snokling with in front of the hotel. We stayed at the colonial and found the bed not large enough, and also they organize weddings on Fri and Sat night and drunk people from the wedding make a LOT of noise by yelling and talking in front of the hotel room all night that we had to change the room but it was still very noisy.
9 night family trip, Dec 11, 2020
Verified Hotels.com guest review
we have to move out to other room because plummbing issue. room cards needs to reactivate 4 times.not much choices on food comeranting last time. buffet opened not to scheshule
andrey, 8 night trip, Nov 29, 2020
Verified Expedia guest review
The beach was the most beautiful white sand. The resort is one of possibly 5 all next to each other under the Barcelo name. This was one of the less fancy. Wasn’t thrilled with the buffet food and hard to get into the specialty restaurants. The room was nice and comfortable.
Judy, 2 night trip, Nov 28, 2020
Verified Hotels.com guest review
Excellent
Jordan, 6 night family trip, Nov 21, 2020
Verified Hotels.com guest review
Staff was excellent. Temperature checks at all restaurants during COVID. Very clean and nice place. We stayed during a tropical storm and a hurricane in one week. The pace still served food and had the pool and beach cleaned up the next day.
Williams, 8 night trip with friends, Oct 2, 2020
Verified Expedia guest review
One of the best resorts in riviera maya. definitely will be back soon
Profepix, 10 night family trip, Sep 11, 2020
Verified Expedia guest review
Beautiful water and very clean facilities. The food that they serve is very good.
John, 5 night romance trip, Sep 10, 2020
Verified Orbitz guest review