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Castello City Hotel

Photo gallery for Castello City Hotel

Front of property – evening/night
Deluxe Room, Sea View | Balcony
Deluxe Triple Room, City View | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk
Family Room (Family) | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk
Deluxe Triple Room, City View | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Overview of Castello City Hotel

Castello City Hotel

4.0 star property
4-star hotel with restaurant, near Heraklion Port

7.6/10 Good

428 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304

Room options

About this area

What's nearby

  • Heraklion Port - 29 min walk

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Mavros katis - 8 min walk
  • Vourvouladiko - 9 min walk
  • Pastarella - 9 min walk
  • Lakkos - 10 min walk
  • Meze meze - 11 min walk

About this property

Castello City Hotel

Castello City Hotel puts you within a 15-minute drive of Heraklion Port and offers an airport shuttle (available 24 hours) for EUR 15 per vehicle. For a bite to eat, guests can visit The 5th floor, which serves Greek cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a rooftop terrace, a bar/lounge and a snack bar/deli. Fellow travellers like the helpful staff and nice bathrooms.

Languages

English, French, German, Greek, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Health First (Greece)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 17 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 68 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 17 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free off-site parking within 328 ft
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference centre (70 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1981
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace

Accessibility

  • Lift

Languages

  • English
  • French
  • German
  • Greek
  • Italian

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Memory-foam mattress
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The 5th floor – Overlooking the ocean, this restaurant specialises in Greek cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 15 per vehicle (one-way)
  • Late checkout can be arranged for an extra charge of EUR 25 (subject to availability)
  • Safes in guest rooms can be used for EUR 2 per night

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

At check-in, guests must provide either a negative Antigen COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 17 and over, and test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p> <p>Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Does Castello City Hotel offer free cancellation for a full refund?
Yes, Castello City Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Castello City Hotel?
As of 5 Feb 2023, prices found for a 1-night stay for 2 adults at Castello City Hotel on 26 Feb 2023 start from $44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Castello City Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Castello City Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Castello City Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Castello City Hotel?
Yes, an airport shuttle is available. The charge is EUR 15 per vehicle one-way.
What are the check-in and check-out times at Castello City Hotel?
You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 25 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Are there restaurants at or near Castello City Hotel?
Yes, The 5th floor offers Greek cuisine and ocean views. Nearby restaurants include mavros katis (8-min walk), Vourvouladiko (9-min walk) and Pastarella (9-min walk).
What's the area around Castello City Hotel like?
Castello City Hotel is a short 13-minute walk from Historical Museum of Crete and 18 minutes' walk from Heraklion Archaeological Museum. Travellers say that the area is quiet and good for shopping.

Reviews

7.6

Good

7.9/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.5/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Borislava, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Tiffany, 3-night trip
Verified Expedia guest review

6/10 Good

Thomas, 3-night trip
Verified Expedia guest review

2/10 Poor

Terrible cleanliness
Loukas, 5-night trip
Verified Hotels.com guest review

6/10 Good

Nice place
The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is too old and the bed is noisy
Felipe, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Parsooramen, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Awesome hotel, great location, friendly staff!
The hotel is very clean and we'll kept. The staff is very friendly and welcoming. Especially Rula at the front desk!!! Great views of the city in an awesome location. Walking distance from the sea!
Nicholas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location, and pretty economical. Nothing special but it does the job and the staff were very accomodating and nice.
Adam, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Good stay
2-night trip
Verified Hotels.com guest review