Skip to main content.
All hotels in Heraklion, Greece
1 room, 2 adults

Castello City Hotel, Heraklion

4-star4 stars
62 Martyron 1, AvenueHeraklionCrete Island71304Greece

4-star hotel with restaurant, near Natural History Museum of Crete
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.6
Service
Fantastic service
Breakfast
Tasty breakfast
Location
Great location
Room
Great room
137See all 137 Hotels.com reviews
From 584 reviewsTripAdvisor Traveller Rating

Castello City Hotel, Heraklion

from $41
  • Deluxe Single Room
  • Deluxe Double Room
  • Deluxe Double Room, City View
  • Deluxe Double Room, Sea View
  • Deluxe Triple Room, City View
  • Deluxe Room (Family)

What’s around Castello City Hotel, Heraklion

Landmarks

  • Natural History Museum of Crete - 10 min walk
  • Heraklion Archaeological Museum - 19 min walk
  • Hania Gate - 2 min walk
  • Freedom National Stadium - 2 min walk
  • Kapetan Mihalis Korakas - 2 min walk
  • Venetian Walls - 5 min walk
  • Agia Ekaterini Church - 8 min walk
  • St. Minas Cathedral - 9 min walk

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 14 min drive
  • Free self parking
  • Free parking nearby
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 68 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

  • Free nearby parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) -
  • Conference space size (meters) -
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers -
  • Year Built
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
Languages Spoken
  • English
  • French
  • German
  • Greek
  • Italian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Egyptian-cotton sheets
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Castello City Hotel, Heraklion’s small print

Also known as

  • Castello City
  • Castello City Heraklion
  • Castello City Hotel
  • Castello City Hotel Heraklion
  • Castello Hotel

Policies

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Tourism fee: EUR 3 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge of EUR 25

Safes in guestrooms can be used for EUR 2 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 15 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.6 From 137 reviews

Castello City Hotel, Heraklion
Exceptional10.0
I would stay here again
Easy check in, the free parking was not close. I was able to find street parking a few steps from the hotel. The location was excellent and was an easy walk to the pedestrian zone. Decent breakfast, but the wine at dinner was very bad and smelt like rubbing alcohol. The waiter just said it was fine. :(
A Traveler, us1 night trip
Castello City Hotel, Heraklion
Very Good8.0
Clean, comfortable and great breakfast!
We arrived late from the airport and left right after breakfast so mostly was just a place to sleep. Room was clean and mostly comfortable (the couch bed was hard as a rock) but the toilet ran all night. Nice breakfast buffet with amazing views. Friendly service at the front desk.
Jill, us1 night trip
Castello City Hotel, Heraklion
Exceptional10.0
Nice
Great location
Angela, us2 night trip
Castello City Hotel, Heraklion
Fair4.0
Avoid this hotel and Heraklion
I would not recommend staying here at all. The staff was friendly but as soon as we walked into our room, it wreaked like a public restroom. The bed was very hard and the sheets had holes in them. It's in the city so the traffic noise can be heard.
Claudia, us1 night family trip
Castello City Hotel, Heraklion
Exceptional10.0
Staff was extremely helpful, patient with our many questions, and they even provided an early breakfast when we had to leave early for the airport. Rooftop restaurant the mornings we could eat at leisure most pleasant.
Kathy, caOther trip

See all reviews

Castello City Hotel, Heraklion

Is the description of this hotel not correct? Tell us