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Hivernage Hotel And Spa, Marrakech

5-star5 stars
Angle Ave Echouhada Et Rue Des TemplesMarrakech40000Morocco

Luxury hotel with spa, near Koutoubia Minaret
  • Free WiFi and free parking
Very Good8.0
Location
Great location
Wellness Area
Great wellness & sports facilities
Service
Fantastic service
Amenities
Ordinary amenities
102See all 102 Hotels.com reviews
From 652 reviewsTripAdvisor Traveller Rating

Hivernage Hotel And Spa, Marrakech

from $164
  • Double Room
  • Deluxe Suite, Sauna
  • Superior Room

At a glance

Key facts

Hotel size

  • This hotel has 85 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-11 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Offsite

  • Area shuttle *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • 2 bars/lounges
  • 3 coffee shops/cafés
  • Restaurant
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Bicycle rentals on site
  • Scooter/moped rentals on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Mountain biking nearby
  • Steam room
  • Sauna
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2004
  • Elevator/lift
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Fireplace in lobby
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Recreation

On Site

  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Scooter/moped rentals on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Mountain biking nearby

Hivernage Hotel And Spa, Marrakech’s small print

Also known as

  • Hivernage Hotel
  • Hotel Hivernage
  • Hivernage Hotel Spa
  • Hivernage Hotel And Spa
  • Hivernage Hotel Marrakech

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: MAD 28.60 per person, per night

Optional extras

Rollaway beds are available for MAD 700 per night

Buffet breakfast is offered for an extra charge of MAD 200 per person (approximately)

Cribs/Infant beds are available for MAD 300 per night

Airport shuttle service is offered for an extra charge of MAD 300 per vehicle (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hivernage Hotel And Spa, Marrakech

Landmarks

  • In Hivernage
  • Jamaa el Fna - 18 min walk
  • Koutoubia Minaret - 11 min walk
  • Saadian Tombs - 20 min walk
  • Palais des Congres - 21 min walk
  • El Badi Palace - 24 min walk
  • Bahia Palace - 27 min walk
  • Ben Youssef Mosque - 28 min walk

Getting around

  • Marrakech (RAK-Menara) - 8 min drive
  • Marrakech Central Station - 8 min drive
  • Free self parking
  • Free valet parking
  • Airport pick-up service
  • Area shuttle (surcharge)

Recent reviews

Very Good 8.0 From 102 reviews

Hivernage Hotel And Spa, Marrakech
Fair4.0
Poorly managed home-brew luxury hotel
We stayed one night at Hivernage at the end of our 14 days in Morocco. It was supposed to be a nice end to a lot of travel, but it was a big disappointment. The building and rooms are pseudo-luxury, some amateur architects' ideas, that mostly do not work. For example the large wood framed bay window in this otherwise concrete structure that let all the sound from the soundblasters blasting in the courtyard late into the evening. The lighting in the building and the individual rooms tends to be gloomy and dark, and makes poor use of natural light. The staff was pretend-service oriented. When we arrived and there were no towels (at all) in our room, we called the front desk and they said we would have towels shortly. We went out, and 4 hours later returned: no towels. We called again, and an hour later there were towels. The bathroom had a faint smell of sewer gas. WiFi slow. The breakfast had a large spread, including an omelette station...there were at least 12 staff, in white and black coats, they seemed to be in some sort of dispute, we asked 4 times about having an omelette made, but none of those walking about seemed to want to take on the omelette duty. We just left. The charge for what should be a $2-4 trip to or from the airport from this hotel is 15 euros. Don't ask them to get you a taxi...they seem to get a cut of the overpriced rides. Just walk down the street, hail your own taxi, and negotiate directly with the taxi driver.
A Traveler, us1 night romance trip
Hivernage Hotel And Spa, Marrakech
Good6.0
Bad smell
Bathroom not good needs update and bad smell & bugs
Abdul, us2 night romance trip
Hivernage Hotel And Spa, Marrakech
Poor2.0
No air conditioning in desert = no sleep
Staff was friendly but the AC in the room did not work. Went down to reception 6 times (there was no instructions on the phone on how to call them) asking for it to be fixed. Maintenance man came to my room 3 times. Ended up sleeping at 10 a.m. The temperature that day was 108 Fahrenheit. Hotel is in a great location in the city but if I can't sleep then there is no point in coming back. Asked for some sort of compensation and was given none. Completely unacceptable
A Traveler, us2 night trip with friends
Hivernage Hotel And Spa, Marrakech
Very Good8.0
Rooms recently renovated. Doors were not working well. Staff was very helpful. They changed the rooms. Excellent breakfast.
saeed, us3 night romance trip
Hivernage Hotel And Spa, Marrakech
Very Good8.0
Nice hotel, looking forward to the next visit
The service was excellent and the stay was very good overall. The only negative comments are that the blow dryer did not work, the shower head did not work well, and the shower curtain could be replaced.
A Traveler, usFamily trip

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Hivernage Hotel And Spa, Marrakech

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