All hotels in Kantenah, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah

4.5 stars
Carretera ChetumalPuerto Juarez KM 256-100, KantenahQROO77710Mexico, 800-491-6126
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.8 / 5
Pool
Great pool
Beach
Beautiful beach
WiFi
Good internet service
Food
Delicious food
149See all 149 Hotels.com reviews
From 4,951 reviewsTripAdvisor Traveller Rating

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah

Hotel Info: 866-539-8117

from $196
  • Deluxe Room
  • Mayan Suite
  • Junior Suite, Single Use
  • Deluxe Single Room
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 422 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (gratuities included)

Also known as

  • Grand Palladium Kantenah
  • Grand Palladium Kantenah Resort All Inclusive
  • Kantenah Grand Palladium
  • Grand Palladium Resort All Inclusive

Policies

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs USD 10 per person, per day. Facilities include a sauna, a spa tub, and a swimming pool.

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • 14 restaurants
  • 9 bars/lounges
  • 3 beach bars
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 9
  • Swim-up bar
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Pool umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms 9
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 15
  • Year Built 2002
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed size double
Things to enjoy
  • In-room massage available
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia, the 7,000-square-metre full-service spa and fitness centre features an infinity pool, spa tub, and saunas with a garden view. Spa services and facilities are available for a surcharge, and include massages, facials, body scrubs and treatments, waxing, manicures and pedicures, hydro-massage, aromatherapy, and Balinese showers. Any of the 16 treatment rooms can be booked for couples or individual use, or guests can enjoy spa treatments outdoors or a massage on the beach.

Guests under age 18 are not permitted in the spa. All spa services require reservations.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Fishing on site
  • Miniature golf on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah’s small print

Also known as

  • Grand Palladium Kantenah
  • Grand Palladium Kantenah Resort All Inclusive
  • Kantenah Grand Palladium
  • Grand Palladium Resort All Inclusive

Policies

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs USD 10 per person, per day. Facilities include a sauna, a spa tub, and a swimming pool.

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 149 reviews

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah
Outstanding5.0 / 5
Perfect Honeymoon!
I can't say enough about this resort! We went for our honeymoon and had a wonderful time. It was set in the jungle with pathways throughout, loved the wildlife as we explored the resort. The beach was beautiful with lots of lounge chairs, hammocks, swaying palm trees and palm umbrella huts for tons of shade. We went snorkeling right off the beach right into lots of beautiful fish and even a saw a large stingray! The beach also winds around to the rocky oceanside that has a large natural swimming pool with the fish and waves coming right in. Buffets could have been a little better but the restaurants were absolutely delicious. There were bars all throughout to grab a drink at any time, loved the tropical drink menu! Had lunch every day right on the beach at the beach restaurant/bar. The shows were fun every evening and we had so much fun listening to the live music that started at 10pm each night. Incredibly nice staff everywhere we went and fun bartenders! One day we had a couples massage and spent the rest of the afternoon enjoying all of the spa. It had lots of waterfalls, hot tubs, beautiful pool, and sauna. The rooms were clean, spacious, had comfortable beds, and modern bathrooms with nice water pressure and lots of hot water. The resort was huge so you can easily be around the fun atmosphere or find a space for a quiet nap. We also went on a few excursions and it was so close to lots of fun stuff to do. We just loved it and will definitely be back!!
6 night romance trip
Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah
Outstanding5.0 / 5
Second trip. Still love it.
This was our second trip here. We love it. It is particularly great for kids, with the water park, kids club, and trains that bring you from lobby to lobby. The staff is fantastic. The food is pretty good. The facilities are excellent.
1 night family trip
Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah
Outstanding5.0 / 5
Family vacation summer 2015
It's a very nice Hotel build into the tropival rain forrest. Very nice and big rooms. Excellent food Alacard and in the Buffet Restaurants. Nice Gym and big pools.
9 night family trip
Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah
Outstanding5.0 / 5
Wedding
Stayed at the resort for a wedding. Everything was perfect. Lovely room, excellent food, beautiful wedding ceremony on the beach.
4 night trip with friends
Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah
Excellent4.0 / 5
A decent resort, but not blown away
We booked three rooms in the Grand Palladium Kantenah for a getaway. When we arrived we were "upgraded" to suites in the Grand Palladium Riviera. If you are made this offer, reject it. This property is four connected resorts, each with its own lobby, and with a "train" that will take you from one to the next. We were essentially moved from one end of the resort to the other, which happened to be further from the main entrance and what appeared to be the nicer portion of the hotel. We did not get to see rooms in Kantenah but our junior suite was nothing special. It was clean and comfortable and the staff did a great job, but it certainly didn't feel like much of an upgrade. Other than that, we had a very nice stay. The pools are large and clean, the beach was nice. The food at the buffets was decent and the food at the a-la-carte was good but required somebody to stand in line before 8 a.m. to get reservations. The on-site tour offerings were very competitively priced. The staff were all very helpful and polite.You could tell that some parts of the property had seen better days especially the many water features. Over all it was a decent value but I would try a new place if I went back.
5 night family trip

See all reviews

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah

Is the description of this hotel not correct? Tell us