Grand Palladium Kantenah Resort & Spa All Inclusive

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Primary image
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Palladium Kantenah Resort & Spa All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property
Kantenah beachfront property with 14 restaurants and spa

8.0/10 Very Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is $261
Price available on 8/28/2022
Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • 14 restaurants and 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools and 5 spa tubs
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Premium TV channels
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Xpu-ha Beach - 5 min drive
  • Akumal Beach - 11 min drive
  • Half Moon Bay - 14 min drive
  • Dos Ojos Cenote - 36 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive
  • Cozumel Intl. Airport (CZM) - 23.6 miles/38 km

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

4-star all-inclusive property by the sea
Take advantage of a free breakfast buffet, 2 swim-up bars, and a beach bar at Grand Palladium Kantenah Resort & Spa All Inclusive. With a private beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a Thai massage, or a body treatment at Zentropia, the onsite spa. Be sure to enjoy a meal at any of the 14 onsite restaurants, which feature Mexican cuisine and more. The gym offers yoga classes and Pilates classes; other things to do include boat tours, volleyball, and basketball. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, ATM/banking services, and tour/ticket assistance
  • Games, luggage storage, and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Grand Palladium Kantenah Resort & Spa All Inclusive offer thoughtful touches such as furnished balconies and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 422 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 14 restaurants
  • 2 swim-up bars
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Waterslide
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Mini golf
  • Segway rentals/tours
  • Kayaking
  • Boat tours
  • Scuba diving
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 15 buildings/towers
  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 6 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 5 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in stairways

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Day bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This steakhouse specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Facility access costs USD 50 per person, per day
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property accepts credit cards and cash.

Also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Kantenah Resort & Spa All Inclusive offer free cancellation for a full refund?
Yes, Grand Palladium Kantenah Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?
As of Aug 20, 2022, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on Aug 28, 2022 start from $261, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Palladium Kantenah Resort & Spa All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Palladium Kantenah Resort & Spa All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Grand Palladium Kantenah Resort & Spa All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Palladium Kantenah Resort & Spa All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Palladium Kantenah Resort & Spa All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
What is there to do at Grand Palladium Kantenah Resort & Spa All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Grand Palladium Kantenah Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools, and a private beach, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Grand Palladium Kantenah Resort & Spa All Inclusive?
Yes, there are 14 onsite restaurants, featuring Mexican cuisine. Nearby restaurants include Bloved Lounge & Restaurant (3.4 mi), Cosme's Taqueria (5.8 mi), and Tequilaville (5.9 mi).
Does Grand Palladium Kantenah Resort & Spa All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.

Overall score and ratings

8.0

Very Good

8.6/10

Cleanliness

8.3/10

Staff & service

7.9/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very Good

I can definitely say this resort stay was nothing less than a dream the views are beyond amazing the staff was more than helpful they literally waited on us hand and foot there was plenty enough food, drinks and activities to do you will not be disappointed with this resort. cost efficient as well. My only complaint was the room that i paid for wasn't the room I was placed in. I paid for beach front romance suite and was giving the total opposite. so only suggestion is to make sure you are giving the room you paid for and not placed in any room that's available I guess
LaTonya Marie, 7-night romance trip
Verified Expedia guest review

6/10 Good

Tasha, 4-night trip
Verified Expedia guest review

6/10 Good

Food was not very good. Seemed understaffed and had to wait 40-60 min every night for dinner. Unable to make dinner reservations. Property is very clean and rooms are very nice. Pool area is nice but not many activities during the day.
Ashley, 5-night romance trip
Verified Expedia guest review

4/10 Fair

Property is good, overall amenities are nice but service is pretty terrible and food is not good at all. From the moment I got there the luggage guy was rude, I was going to a wedding there and I was late already so I asked him if I could just take my luggage with me so I could get ready quickly and he said “No, we have process to follow bla bla” and he wouldn’t let me. Then at the restaurants we were barely able to have dinner at one of them that was open, there were huge lines everywhere and lots of open tables, so not sure what that was about, they made it very difficult for us to have a nice dinner and the buffet food is terrible so was trying to avoid that. If you’re going and want to have a good experience, stay somewhere else, there’s plenty of other good resorts with great service out there.
Tania, 2-night romance trip
Verified Expedia guest review

6/10 Good

Gennadiy Borisovich, 7-night trip
Verified Orbitz guest review

10/10 Exceptional

Beach problem. Lots of pitfalls and algae.
Andrey, 7-night family trip
Verified Expedia guest review

8/10 Very Good

Not bad for this value. Not much entertainment, every day same activities - cooking classes and yoga. Huge lines everyday to get to the buffet, no reservations for restaurants so the lines were even bigger. Annoying employees who always trying to make extra $ on you by selling different services. Every day they tell you different price for the same thing, we got cabana for the whole day and price was from $60-90 depending on who you ask lol))) Overall experience ok.
Dmitriy, 5-night family trip
Verified Expedia guest review

8/10 Very Good

konstantino, 1-night trip
Verified Orbitz guest review

6/10 Good

Property was very nice. Service was very lacking. For not putting all the towels. Not a day went by without us having to call for towels and cleaning was a rush job. A lot of the Staff would look over us to see after other guests. (Be came very noticeable)
WILLARD, 4-night romance trip
Verified Travelocity guest review

10/10 Exceptional

Las piscinas buenísimas , las instalaciones excelentes!! Las opciones de alimentación deliciosas!! Súper sabroso , todooo!! Las bebidas con alcohol nos decepcionaron un poco . Sentimos que no eran de buena calidad . Por todo lo demás la pasamos increíble!
Walther, 5-night trip with friends
Verified Expedia guest review