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Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah

4-star4 stars
Carretera ChetumalPuerto Juarez KM 256-100, KantenahQROO77710Mexico

Kantenah beachfront resort with 14 restaurants, spa
  • Free WiFi and free parking
Very Good8.2
Tasty breakfast
Beautiful beach
Good internet service
Delicious food
146See all 146 reviews
From 6,089 reviewsTripAdvisor Traveller Rating

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah

from $268
  • Deluxe Double Room
  • Junior Suite Double
  • Mayan Suite
  • Deluxe Single Room
  • Deluxe Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 422 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Other information

  • All-inclusive (gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • 14 restaurants
  • 9 bars/lounges
  • 3 beach bars
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 9
  • Swim-up bar
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Pool umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms 9
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 15
  • Year Built 2002
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

  • Aerobics
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities


Zentropia, the 7,000-square-metre full-service spa and fitness centre features an infinity pool, spa tub, and saunas with a garden view. Spa services and facilities are available for a surcharge, and include massages, facials, body scrubs and treatments, waxing, manicures and pedicures, hydro-massage, aromatherapy, and Balinese showers. Any of the 16 treatment rooms can be booked for couples or individual use, or guests can enjoy spa treatments outdoors or a massage on the beach.

Guests under age 18 are not permitted in the spa. All spa services require reservations.


On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Fishing on site
  • Miniature golf on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site


  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah’s small print

Also known as

  • Grand Palladium Kantenah Solidaridad
  • Grand Palladium Kantenah Resort All Inclusive
  • Kantenah Grand Palladium
  • Grand Palladium Kantenah
  • Grand Palladium Kantenah Resort Spa All Inclusive


Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs USD 35 per person, per day. Facilities include a sauna and a spa tub.

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah


  • Xpu-ha Beach - 3.6 mi / 5.8 km
  • Bel Air Animal Park - 4 mi / 6.5 km
  • Cenote Cristalino - 4.5 mi / 7.2 km
  • Chikinha Cenote - 5.3 mi / 8.5 km
  • Puerto Aventuras Golf Club - 5.9 mi / 9.5 km
  • Oasis Beach - 6.2 mi / 10 km
  • Puerto Aventuras Marina - 6.3 mi / 10.1 km
  • CEDAM Museum - 6.3 mi / 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 58 min drive
  • Free self parking

Recent reviews

Very Good 8.2 From 146 reviews

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah
Front desk service was very poor.
The room was small and view was terrible. The beds were very uncomfortable! The front desk service was the worst. They were rude and not accommodating at all. They over charged us after we had payed full price and were not willing to work with us. They even offered for us to go to another hotel instead of helping us out with this one that we had booked. Because of this, I will never return to this hotel. The pool area made the entire trip much more pleasant. The resort is overall beautiful with great activities for kids and adults all day. We did have one server (Gustavo) who made the whole trip worth while. He was absolutely fantastic!
Halla, us6 night trip
Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah
Great property... needs new beds, linens
Really fantastic property. Lots to do, and great food options. Two detractors are that the beds and linen aren't all that great (more of the three star hotel of quality), and the hostesses at the restaurants need better training - an empty restaurant and they will sit you in the worst tables (near kitchen, near doorway).
Eric, us7 night trip
Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah
Very Good8.0
Facilities were wonderful and staff were friendly. Food left a little to be desired, especially at the buffets (really wished there were more healthy options). The rooms were a little small (especially if staying with kids) and the lack of outlets was really annoying. We ended up unplugging all the lights in the room to have enough outlets to charge our cell phones and plug in the baby cam. They were also all on the other side of the room from the bed - so bring extension cords!
A Traveler, us6 night trip

See all reviews

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah

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