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Hard Rock Hotel Palm Springs, Palm Springs

4 stars
150 S Indian Canyon DrPalm SpringsCA92262United States of America, 800-491-6126
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Good3.8 / 5
Location
Great location
Vibe
Awesome vibe
Pool
Ordinary pool
Cleanliness
Could use a good cleaning
1404See all 1,404 Hotels.com reviews
From 857 reviewsTripAdvisor Traveller Rating

Hard Rock Hotel Palm Springs, Palm Springs

Hotel Info: 866-539-8117

from $99
  • Room Selected at Check-In
  • Premium Room, 1 Queen Bed, Patio
  • Premium 2 Queen Mountain and Pool View
  • Deluxe Room, 2 Queen Beds, City View
  • Premium King Mountain and Pool View
  • Premium Room, 2 Queen Beds, Pool View
  • Premium Room, 1 King Bed, Pool View
  • Premium Room, 2 Queen Beds, Pool View
  • Premium King, Pool Front Patio
  • Pool Terrace 2 Queen
  • Pool Terrace 1 King
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 2 Queen Beds, City View
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 1 King Bed, City View
  • Premium Room, 1 King Bed, Pool View

At a glance

Key facts

Hotel size

  • This hotel has 163 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only) *

  • 1 per room (up to 50 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free airport shuttle during limited hours *

Parking

  • Valet parking *

Offsite

  • Free area shuttle

Other information

  • No alcohol allowed onsite

Also known as

  • Hard Rock Hotel Palm Springs
  • Hard Rock Palm Springs
  • Palm Springs Hard Rock Hotel
  • Zoso Resort Palm Springs
  • Zoso Hotel Palm Springs
  • Zoso Palm Springs

Policies

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 100.00 per night

  • Resort fee: USD 36.00 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Spa access (may be limited)
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Faxes
  • In-room safe
  • In-room coffee
  • Concierge/valet service
  • Valet parking
  • Parking
  • Housekeeping

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking costs USD 10.00 per night

Refrigerators are available for USD 25.00 per stay

Rollaway beds are available for USD 25.00 per day

Pets are allowed for an extra charge of USD 125 per accommodation, per stay

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool cabanas (surcharge)
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Nightclub
  • Pool sun loungers
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 11
  • Conference space size (feet) - 29,000
  • Conference space size (meters) - 3
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe

Hard Rock Hotel Palm Springs, Palm Springs’s small print

Also known as

  • Hard Rock Hotel Palm Springs
  • Hard Rock Palm Springs
  • Palm Springs Hard Rock Hotel
  • Zoso Resort Palm Springs
  • Zoso Hotel Palm Springs
  • Zoso Palm Springs

Policies

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 100.00 per night

  • Resort fee: USD 36.00 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Spa access (may be limited)
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Faxes
  • In-room safe
  • In-room coffee
  • Concierge/valet service
  • Valet parking
  • Parking
  • Housekeeping

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking costs USD 10.00 per night

Refrigerators are available for USD 25.00 per stay

Rollaway beds are available for USD 25.00 per day

Pets are allowed for an extra charge of USD 125 per accommodation, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 1404 reviews

Hard Rock Hotel Palm Springs, Palm Springs
Fair2.0 / 5
Expensive!
Incredibly expensive for what they have to offer. I would not go back.
3 night family trip
Hard Rock Hotel Palm Springs, Palm Springs
Excellent4.0 / 5
The Hard Rock Hotel was just fine. My complaint is with Hotels.com. They were not upfront about the true cost of the hotel which included a resort fee. I booked the hotel because the nightly rate was under my employer per diem, then I was surprised to find that every night I stayed was +$40. I now have to eat that cost myself. Thanks Hotel.com. Please be less deceptive in showing the true cost of a hotel room. Don't bury it in the fine print.
4 night business trip
Hard Rock Hotel Palm Springs, Palm Springs
Good3.0 / 5
Great Hotel - very bad housekeeping services
Great hotel on the surface with tons of potential. Housekeeping services were the WORST I've experienced in a very long time. The pool is very rowdy and heavy party zone, so if you're looking for relaxing and quiet this may not be the best choice for you.
2 night romance trip
Hard Rock Hotel Palm Springs, Palm Springs
Fair2.0 / 5
Disappointed
To be honest, this was a get away that was much anticipated, however very disappointing. We arrived at 1230pm (admittedly early) and did an early check in. We asked the employee working to give us a reasonable expectation for check in and she replied, 2-3pm. We returned at 315 and were told it would be 4pm (same as check in time) as there were no rooms available. We again returned at 415 (mind you check in was 4pm) and were informed there were still no rooms ready. After inquiring as to the reason, we were told that 4pm was merely when check in began, but didn't mean our room would be ready. We were finally given our room at 445pm. Room was great inside; roomy, clean, comfortable and well decorated, but it was so NOISY. We were facing the pool on the ground level and there was a DJ at the pool. It was just absurdly loud, the whole time during our stay. The rest of our stay wasn't bad, but it certainly was good or great. This is a nice hotel that has the capability to be great, but service across all departments was lacking. This was evidenced one final time when we called down to have the car ready and it took 4 phone calls before someone at the front desk finally answered, then 40 minutes later after checking out, we had to request AGAIN AT valet for our car be pulled around. Not even close to worth it, especially at $250+ a night.
2 night romance trip
Hard Rock Hotel Palm Springs, Palm Springs
Outstanding5.0 / 5
awsome
3 night trip

See all reviews

Hard Rock Hotel Palm Springs, Palm Springs

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