• For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

• Cooked-to-order breakfast is offered for an extra charge of approximately COP 65000–90000 for adults, and COP 65000–90000 for children
• Airport shuttle service is offered for an extra charge of COP 75000 per person (one-way)
• Area shuttle service is offered for an extra charge
• Early check-in can be arranged for an extra charge (subject to availability)
• Late check-out can be arranged for an extra charge (subject to availability)

• Babysitting is available for an extra charge
• Airport shuttle service for children costs COP 0.00 (roundtrip)
• If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

• Parking height restrictions apply

• Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
• Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a COP 280000 fee, and antigen/rapid COVID-19 testing is available for a COP 160000 fee; reservations are required for on-site testing.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 1 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).