Hilton Garden Inn Springfield, Springfield

Great Staff

Stayed for 2 nights and housekeeping did not show up at all. Front desk didn’t see a reason noted why they didn’t clean it and apologized. Didn’t bother us too much since room was still clean. Thin walls though and was a busy hotel that weekend, so was pretty noisy at times. Stayed on third floor.

Had a room with whirlpool tub. Bottom of tub was cracked and peeling. Wanted to use it but didn't. Germs could be under the peeling. Would suggest removing the tubs from the rooms or replace and maintain them,

The room smelled. The toilet didn’t flush and smelled like sewer. The rest of the room felt damp. We called and they said do you want me to come up. Didn’t offer help and they said can we talk tomorrow. They said the could t do anything because we booked 3rd party. We had to shower in a different room in the morning. Very including inconvenient! They eventually said we would get a refund and we did not! We only slep there 5 hrs.

I gave this a lower score because When we got to room every single drawer was open including frig & microwave. TV was blaring. I called down to ask what was going on and he laughed & said “oh someone was airing it out”???? What? The mattress had some kind of fleece under fitted sheet which seemed very unsanitary unless this is washed each change??? Fitted Sheet popped off on the night so we were in direct contact with this open fleece. Made for a very uncomfortable sleep experience and a bit concerned about cleanliness.