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All properties in Shenzhen, Guangdong, China

Grand Mercure Shenzhen Oriental Ginza

4-star Shenzhen hotel with 1 indoor pools, connected to a shopping center

  • Free WiFi and free parking

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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    Shennan Boulevard West, Futian District, Shenzhen, 518040, Guangdong, China
    8.2.Very Good.
    • The English speaking staff, didnt understand English. Example: no one could give us…

      Jan 14, 2020

    • This hotel was very comfortable to stay at and it was only 1 block walk to the nearest…

      Dec 5, 2019

    See all 142 reviews

    Official standards

    This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

    Enhanced health and safety measures

    This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Property is cleaned with disinfectant
    • Staff wears personal protective equipment
    • Property confirms they are implementing enhanced cleaning measures
    • Social distancing measures are in place
    • Protective clothing is available to guests
    • Masks are available to guests
    • Individually-wrapped food options are available
    • Guests are provided with free hand sanitizer

    Guests rated location

    Convenient
    Safe
    Quiet
    Transportation options
    • Free parking
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 461 guestrooms
    • Daily housekeeping
    • 3 restaurants and 4 bars/lounges
    • Indoor pool
    • Rooftop terrace
    • Breakfast available

    For families

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Rollaway/extra beds (surcharge)
    • Private bathroom
    • Separate bathtub and shower
    • Separate bedroom

    What’s around

    • In Futian
    • Shenzhen International Garden and Flower Expo Park - 11 min walk
    • Donghai Cultural Square - 15 min walk
    • Shenzhen Bay - 16 min walk
    • St. Anthony's Catholic Church - 18 min walk
    • Happy Coast - 23 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room, 1 King Bed, Sea View
    • Deluxe Room, 1 King Bed, Business Lounge Access (Executive)
    • Superior Room, 1 King Bed, City View
    • Superior Room, 2 Twin Beds, City View
    • Deluxe Room, 2 Twin Beds, Sea View
    • Executive Suite, 1 King Bed, Business Lounge Access
    • Deluxe Room, 2 Twin Beds, Business Lounge Access (Executive)
    • Superior Room, 2 Twin Beds, City View

    What’s around

    Landmarks

    • In Futian
    • Shenzhen International Garden and Flower Expo Park - 11 min walk
    • Donghai Cultural Square - 15 min walk
    • Shenzhen Bay - 16 min walk
    • St. Anthony's Catholic Church - 18 min walk
    • Happy Coast - 23 min walk
    • Splendid China Folk Village - 26 min walk
    • Mangrove Seashore Ecological Park - 38 min walk
    • He Xiangning Art Museum - 39 min walk
    • Yitian Holiday Plaza - 41 min walk
    • Window of the World - 42 min walk

    Getting around

    • Shenzhen Intl. Airport (SZX) - 19 min drive
    • Hong Kong International Airport (HKG) - 35 min drive
    • Hong Kong Lok Ma Chau Station - 6 min drive
    • Shenzhen North Railway Station - 10 min drive
    • Shenzhen Station - 10 min drive
    • Zhuzilin Station - 14 min walk
    • Chegongmiao Station - 17 min walk
    • Qiaocheng East Station - 21 min walk
    • Airport shuttle (surcharge)
    map
    See on map
    Shennan Boulevard West, Futian District, Shenzhen, 518040, Guangdong, China

    At a glance

    Hotel size

    • This hotel has 461 rooms
    • This hotel is arranged over 25 floors

    Arriving/leaving

    • Check-in time 2:00 PM-anytime
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Babysitting/childcare*

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Free onsite self parking
    • Onsite parking limited
    • Electric vehicle charging point on site
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 3 restaurants
    • 4 bars/lounges
    • Coffee shop/café
    • 24-hour room service
    • Barbecue grills

    Things to do

    • Number of indoor pools - 1
    • Fitness facilities
    • Spa services on site
    • Spa treatment room(s)
    • Steam room
    • Sauna

    Working away

    • Business center
    • Number of meeting rooms - 1

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or town car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff

    Facilities

    • Number of buildings/towers - 1
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Rooftop terrace
    • Garden

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Assistive listening devices available
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk

    Languages Spoken

    • English
    • French
    • Hungarian

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board (on request)

    Sleep well

    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service

    Things to enjoy

    • In-room massage available

    Freshen up

    • Private bathroom
    • Separate bathtub and shower
    • Free toiletries
    • Hair dryer

    Be entertained

    • LCD TV
    • Satellite TV channels

    Stay connected

    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include massages.

    Dining

    Coffee Shop - This coffee shop serves breakfast, lunch, and dinner.

    Chinese Restaurant - This restaurant serves lunch and dinner.

    Kenzo Teppanyaki - This restaurant specializes in sushi and serves lunch and dinner.

    Garden BBQ - This diner serves dinner only.

    Sports Bar - Onsite pub.

    Awards and affiliations

    This property has signed the UNESCO Sustainable Travel Pledge.

    Fees & policies

    Optional extras

    • Breakfast costs between CNY 100 and CNY 160 per person (approximately)
    • Airport shuttle service is offered for an extra charge of CNY 400 per vehicle (one way)

    Children and extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Rollaway beds are available for CNY 288.0 per night
    • Babysitting/childcare is available for an extra charge

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Individually-wrapped food options are available through room service.

    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

    Policies

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property accepts credit cards. Cash is not accepted.

    Also known as

    • Grand Mercure Oriental Ginza Shenzhen
    • Grand Mercure Oriental Ginza
    • Grand Accor Oriental Ginza Shenzhen
    • Accor Oriental Ginza Shenzhen
    • Grand Accor Oriental Ginza Shenzhen
    • Grand Mercure Shenzhen Oriental Ginza Hotel
    • Grand Mercure Shenzhen Oriental Ginza Shenzhen
    • Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
    • Grand Mercure Shenzhen Oriental Ginza Hotel Shenzhen
    • Grand Mercure Oriental Ginza Shenzhen Hotel
    • Mercure Oriental Ginza
    • Shenzhen Grand Mercure
    • Grand Accor Oriental Ginza Shenzhen
    • Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
    • Grand Mercure Shenzhen Oriental Ginza Hotel
    • Grand Mercure Oriental Ginza Hotel
    • Grand Mercure Shenzhen Oriental Ginza

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Grand Mercure Shenzhen Oriental Ginza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
    • Yes, there's an indoor pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
    • Yes, there are 3 onsite restaurants, featuring sushi. Nearby restaurants include Starbucks (2 mi), 10 Gong Guan (2.1 mi), and 10 Gong Guan (2.1 mi).
    • Yes, an airport shuttle is available. The charge is CNY 400 per vehicle one way.
    • Grand Mercure Shenzhen Oriental Ginza has 4 bars, an indoor pool, and a sauna, as well as a steam room and a garden.
    8.2.Very Good.
    • 10.0.Exceptional

      Well managed property, nice restaurant, good service.

      Walt, 9 night trip, Jul 21, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Subway right outside of the hotel. Very convenient to go around. Staff were very helpful, helping us call taxi, lending us extra umberlla, and sending out overnight delivery packages. Room is spacious. Bed is equivalent to king size bed in states. Bathroom has tub and shower. I am sure hotel was top notch when it was first opened. Over the time, lack of high quality of maintenance, the hotel now shows its age, such as carpet. But still clean and acceptable. The only problem we encountered is, our booking indicated free breakfast. But hotel only offers 2 people per room when we checked in. They were able to honor 4 of us when they reviewed our booking. Breakfast was high quality, combination of western and Chinese style food. Overall, we are very happy with our stay

      4 night family trip, Apr 9, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Seriously one of the most amazing checked in ever I was very exhausted they made it easy and fast thank you so much Serena this girl is amazing and super friendly and welcoming I had a real good time there

      1 night business trip, Apr 8, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Very good price for such a clean and big hotel

      Lai chau, 1 night family trip, Mar 22, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Old but really good

      The furniture in the room is super dated but it is clean, extremely spacious, has a kitchenette with a fridge/freezer and everything was in good working order. The view (on the bay) was fantastic. Pressure in the shower was great, hot water immediately. The only issue we had was that the AC temperature did not seem to go up when we wanted it to, it just stayed at 23C, which was too cold for our baby but we turned it off and opened the window and that was fine. It was lovely to be greeted by housekeeping staff in the corridor whenever we passed, you don't always get that.Free parking and a a great location, very close to OCT Harbour, Shenzhen Bay Park..

      2 night family trip, Aug 7, 2020

      Verified Hotels.com guest review

    • 4.0.Fair

      I cannot believe the water pressure is so bad, no cold water at shower, only super hot water during shower.

      1 night romance trip, Dec 24, 2019

      Verified Expedia guest review

    • 8.0.Very Good

      It was in a convenient location, right next to the metro station. Nearby can find some local restaurants.

      1 night trip, Dec 13, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      All the staff really help ful.

      1 night business trip, Oct 16, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Shenzhen October 19

      Great experience stayed here many times and always a good service. Assistant manager LI Fan (Serena) very attentive and always on hand to make it a Pleasureable stay

      Chris, 2 night business trip, Oct 4, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      Convenient. Helpful staff, helped me on speed post, safe keeping of food. But after 2 days from checking out, I am still waiting for the reroof ¥2000 deposit

      2 night business trip, Jul 31, 2019

      Verified Expedia guest review

    See all 142 reviews