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Grand Mercure Shenzhen Oriental Ginza, Shenzhen

4 starsFor the benefit of our customers, we have provided a rating based on our rating system.
Shennan Boulevard West, Futian DistrictShenzhenGuangdong518040China, 800-491-6126
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Good3.8 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Breakfast
Breakfast is average
126See all 126 Hotels.com reviews
From 729 reviewsTripAdvisor Traveller Rating

Grand Mercure Shenzhen Oriental Ginza, Shenzhen

Hotel Info: 866-539-8117

from $68
  • Suite, 1 King Bed, View
  • Deluxe Room (Package)
  • Executive Room, 2 Twin Beds
  • Superior Room (Package)
  • Deluxe Room, Multiple Beds
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Superior Room, 2 Twin Beds

At a glance

Key facts

Hotel size

  • This hotel has 461 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Also known as

  • Grand Mercure Oriental Ginza Shenzhen
  • Grand Mercure Oriental Ginza
  • Grand Mercure Oriental Ginza Shenzhen Hotel
  • Mercure Oriental Ginza
  • Shenzhen Grand Mercure
  • Grand Accor Oriental Ginza Shenzhen
  • Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
  • Grand Mercure Shenzhen Oriental Ginza Hotel
  • Grand Mercure Oriental Ginza Hotel
  • Grand Mercure Shenzhen Oriental Ginza

Optional extras

Rollaway beds are available for CNY 288 per night

Breakfast costs between CNY 100 and CNY 160 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 400 per vehicle (one way)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Sauna
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • In-room safe

Special features

Dining

Coffee Shop - This coffee shop serves breakfast, lunch, and dinner.

Chinese Restaurant - This restaurant serves lunch and dinner.

Kenzo Teppanyaki - This restaurant specializes in sushi and serves lunch and dinner.

Garden BBQ - This diner serves dinner only.

Sports Bar - Onsite pub.

Grand Mercure Shenzhen Oriental Ginza, Shenzhen’s small print

Also known as

  • Grand Mercure Oriental Ginza Shenzhen
  • Grand Mercure Oriental Ginza
  • Grand Mercure Oriental Ginza Shenzhen Hotel
  • Mercure Oriental Ginza
  • Shenzhen Grand Mercure
  • Grand Accor Oriental Ginza Shenzhen
  • Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
  • Grand Mercure Shenzhen Oriental Ginza Hotel
  • Grand Mercure Oriental Ginza Hotel
  • Grand Mercure Shenzhen Oriental Ginza

Optional extras

Rollaway beds are available for CNY 288 per night

Breakfast costs between CNY 100 and CNY 160 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 400 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 126 reviews

Grand Mercure Shenzhen Oriental Ginza, Shenzhen
Excellent4.0 / 5
Good access to Subway at a reasonably priced hotel
Breakfast at the hotel is expensive, no dining around hotel as alternative to hotel. Elevator is slow and 2 of the 4 will not reach the top floors!
2 night business trip
Grand Mercure Shenzhen Oriental Ginza, Shenzhen
Poor1.0 / 5
Won't be back!
We had never stayed at this hotel before, and will never again. we found many things wrong with hotel: CONS: Poorly trained staff The breakfast buffet was "Fair" at best- constantly running out of food and not being refilled. In talking with the manager, he basically rolled his eyes at me, and made excuses for the hotel. Poor location for visiting tourist locations.
3 night family trip
Grand Mercure Shenzhen Oriental Ginza, Shenzhen
Outstanding5.0 / 5
Excellent hotel in Shenzhen
Excellent staff, courteous and friendly.
3 night business trip
Grand Mercure Shenzhen Oriental Ginza, Shenzhen
Excellent4.0 / 5
Everything alright except too hot
The location is amazing - the hotel is just above the mtr station. The staff was very nice and upgraded us to a deluxe room. Everything is alright except the air conditioner. The air conditioner is centralised and we cannot adjust it on our own. It was extremely hot like 30 degree! We were forced to open the window and waited until mid-night for the temperature to cool down.
1 night trip with friends
Grand Mercure Shenzhen Oriental Ginza, Shenzhen
Excellent4.0 / 5
Great service, convenient to metro, bit noisy
The staff were extremely helpful and provided me with an electric fan when I asked. The room was clean and pretty large, with steady WiFi. There were some maintenance issues - i.e. the shower head bracket wasn't tight enough and was liable to drop the shower head. The main downside to this hotel was that the doors were very thin. I could hear a lot of noise from people in the corridor. The bed was also very firm. The spa is strange. It was advertised as being open until 2:00am, but when I visited at 11:30pm most of the lights were turned off and so were the saunas. The desk staff there were quite unprofessional and the whole process was confusing - i.e. they brought me to a locker but didn't give me the key to unlock it, so I had to go into the lobby and ask for their help twice. There are no attractions in the immediate surroundings of the hotel. Not a big problem though considering the hotel is directly beside a metro station, conveniently halfway between Futian and Nanshan. There are a few shops and eateries in the bus station on the opposite side of Shannan Road.
2 night trip

See all reviews

Grand Mercure Shenzhen Oriental Ginza, Shenzhen

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