All hotels in Florence, Italy
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Hilton Florence Metropole Hotel, Florence

4 stars4 stars
Via del Cavallaccio 36FlorenceFI50142Italy, 855-239-9397
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.1 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Value for money
Best value for money
335See all 335 Hotels.com reviews
From 1,843 reviewsTripAdvisor Traveller Rating

Hilton Florence Metropole Hotel, Florence

Hotel Info: 855-239-9397

from $96
  • Executive Twin Room, Business Lounge Access
  • Room, 1 King Bed
  • Junior Suite, 1 King Bed (Family)
  • Deluxe Room, 1 King Bed, City View
  • Twin Room
  • Executive Twin Room, City View
  • Junior Suite, 1 King Bed
  • Deluxe Twin Room, City View
  • Room, 1 King Bed, City View
  • Executive Room, 1 King Bed, City View
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed, City View, Corner
  • Twin Room, City View
  • Executive Room, 1 King Bed

At a glance

Key facts

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • Specific rooms only *

Internet

  • Free WiFi and wired Internet access in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Free self parking

Offsite

  • Free area shuttle

Also known as

  • Florence Hilton Metropole
  • Florence Metropole
  • Florence Metropole Hilton
  • Hilton Florence
  • Hilton Florence Metropole
  • Hilton Metropole Florence
  • Hilton Metropole Hotel Florence
  • Metropole Florence
  • Hilton Florence Metropole Hotel Florence

Policies

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

Optional extras

Rollaway beds are available for EUR 30 per night

Full breakfast is offered for an extra charge of EUR 15 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 30 per pet, per stay

WiFi is available in guestrooms for EUR 15 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for EUR 15 per day (rates may vary)

In the hotel

Food and drink
  • Full breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Spa tub
Working away
  • 24-hour business center
  • Meeting rooms 10
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2004
  • Elevator/lift
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Slippers
Sleep well
  • Soundproofed rooms
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Luci Della Citta - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Hilton Florence Metropole Hotel, Florence’s small print

Also known as

  • Florence Hilton Metropole
  • Florence Metropole
  • Florence Metropole Hilton
  • Hilton Florence
  • Hilton Florence Metropole
  • Hilton Metropole Florence
  • Hilton Metropole Hotel Florence
  • Metropole Florence
  • Hilton Florence Metropole Hotel Florence

Policies

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

Optional extras

Rollaway beds are available for EUR 30 per night

Full breakfast is offered for an extra charge of EUR 15 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 30 per pet, per stay

WiFi is available in guestrooms for EUR 15 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for EUR 15 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 335 reviews

Hilton Florence Metropole Hotel, Florence
Fair2.0 / 5
The Air Conditioning Does NOT Work & Dirty Floor
Never again. The air conditioning works in the hallways, but not in the rooms. I called the front desk and ask them to turn the air on when I arrived because the room was so hot. You have no control over the air at all. In the middle of the night I woke up burning up and smothering because there was no airflow in the room. I called the desk at 2am and asked them to please give me some air. I considered cracking the door to the halls because it was a lot cooler out there, but I knew this would not be safe. I cracked the window in the room only to be kept up all night by the construction going on outside. The bathroom floor was dirty like it had not been mopped. I don't even want to know what it had all over it. I kept my shoes on. We tried to get something to eat at the bar and the staff was poorly trained. We waited forever as he tried to wait on several people. I also waited about 10 minutes for them to get me some ice. I accidentally left my curling iron in the room and when I returned to the hotel it was not in the lost and found. Also, the door to the bathroom is glass, so unless you are very comfortable with who you will be rooming with, I would not suggest staying here. Needless to say, I will not be back.
1 night romance trip
Hilton Florence Metropole Hotel, Florence
Good3.0 / 5
Cheap!
Hotel staff poorly trained and not efficient. Front desk could not answer any questions about the area. Shuttle bus to city drops off in dicey area on street below (literally) train station. At night, took taxi back to hotel. (20 euro). The hotel was cheap, so you get what you pay for!
1 night family trip
Hilton Florence Metropole Hotel, Florence
Good3.0 / 5
Nice hotel but not for historic Florence
Nice hotel but not conveniently located if your goal is to see historic Florence. There is a shuttle that runs to the center several times a day.
1 night trip with friends
Hilton Florence Metropole Hotel, Florence
Outstanding5.0 / 5
Great hotel with a shuttle and parking
The bed was very comfortable.
2 night romance trip
Hilton Florence Metropole Hotel, Florence
Excellent4.0 / 5
Good, service wasn't that good
5 night family trip

See all reviews

Hilton Florence Metropole Hotel, Florence

Is the description of this hotel not correct? Tell us