6/10 Good
24 January 2023
Not like it used to be unfortunately
We booked our first night stay through hotels.com as we werent arriving until after the parks close and didnt want to pay the extra that disney would charge as they have no option to not include tickets on a particular day. So we booked our first night this way and the remainder of our stay through disney. I phoned ahead to explain and they said they'd put a note on the account so we could keep the same room for the whole stay rather than checking out and in again.
When we arrived there was no note on the account and it took ages to sort it out. After a long time we were given our keys and wed been put in the furthest away rooms possible (not sure if this reflects using hotels.com rather than disney).
On our 2nd night after a long day in the park we walked our exhausted kids to the room far, far away to.discover the key had deprogrammed (they hadnt sorted the first issue properly) so had to walk back to reception and back again.
We stayed 7 years ago and this hotel was pristine, the staff made you feel special and it was very comfortable. It is now a bit tired in parts, wasnt as clean and we didn"t receive the same level of treatment.
Beds were very hard, rooms quite small for family rooms and they didnt leave water in our room but did in my son's and our friends'room.
I probably wouldnt stay here again because of the above reasons unless it was refurbed.
The bar was also hard to get seated in. We were ignored for over half an hour despjte there being a free table.
Lisa
Lisa, 1-night family trip
Verified Hotels.com guest review