Pudong Shangri-La East Shanghai, Shanghai

Our family of three stayed for one night; got upgraded into a room with fantastic view of the Bund; the horizon club lounge is amazing on 29th level. Our son enjoys the view of the Pearl Tower as well as that of all the buildings on the Bund. The hotel staff at the Horizon Club is very helpful and nice, trying to make our stay comfortable and pleasant.

Family vacation

Stayed in the river wing. The view was amazing. Enjoyed the same from the bar on the 36the floor

They put me in their old tower (grand tower). And when I asked for the new tower they wanted to charge me extra. After I complained the staff had a non-caring attitude. I will not stay here anymore.

For me as a Western Traveler with only occasional visits to China, Shanghai is an amazing, but too busy, traffic bound,and impersonal city. The Shangri-La Hotel is right in the middle of the newest and most ambitious part. New Skyscrapers everywhere. Brand name Malls and Stores. Restaurants on every floor of almost every building. Big downside is the traffic if you have to interact with the Puxi (West and Historic) side of the river. Can take an hour by taxi with a good chunk of it in the under-river tunnel. The functional breakfast and lunch food in the club lounges is good. Service is almost overwhelming. If you can't see your menu, someone appears with a flashlight over your shoulder. If you need a taxi, they run a quarter mile to flag one down. You have to run a gauntlet of greeters at every entrance, every elevator bank, every restaurant or club lounge. Nice Health club, pool, locker room, sauna, hot tub (could have been hotter). spa. Nothing bad to say except that it is culturally distant and therefore makes for an isolating stay.