Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Mexico City, Mexico
1 room, 2 adults

W Mexico City

4.5-star4.5 stars
Campos Eliseos 252 Chapultepec, Mexico City, CDMX, 11560, Mexico

Luxury hotel with spa, near Chapultepec Park
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Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • I was the first person to stay at the hotel since the pandemic shut down the hotels. They…Jul 7, 2020
  • Great stay with friendly staff, great location and amazing food!Mar 28, 2020

W Mexico City

from $110
  • Wonderful Room, Room, 1 King Bed, Non Smoking, City View
  • Wonderful Room, Room, 2 Queen Beds, Non Smoking, City View
  • Spectacular Room, Room, 2 Queen Beds, Non Smoking, City View
  • Spectacular Room, Room, 1 King Bed, Non Smoking, City View
  • Fabulous Room, Room, 1 King Bed, Non Smoking, City View
  • Fabulous Room, Room, 2 Queen Beds, Non Smoking, City View
  • Cool Corner Room, Suite, 1 Bedroom, City View, Corner
  • Fantastic Room, Suite, 1 Bedroom, City View, Corner
  • Marvelous Room, Suite, 1 Bedroom, Non Smoking
  • House, 1 King Bed, Non Smoking, City View (SW-M)

What’s around W Mexico City

Landmarks

  • In Polanco
  • Chapultepec Park - 5 min walk
  • Auditorio Nacional - 7 min walk
  • Museo Nacional de Antropologia - 19 min walk
  • Paseo de la Reforma - 32 min walk
  • The Angel of Independence Monument - 44 min walk
  • Parque Zoologico de Chapultepec - 19 min walk
  • Museo Soumaya - 29 min walk

Getting around

  • Mexico City Intl. Airport (MEX) - 12 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 40 min drive
  • Mexico City Buenavista Station - 7 min drive
  • Mexico City Fortuna Station - 9 min drive
  • Tlalnepantla de Baz Station - 15 min drive
  • Auditorio Station - 11 min walk
  • Polanco Station - 12 min walk
  • San Joaquin Station - 28 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 237 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only) *

  • 1 per room (up to 44 lbs)

Internet

  • WiFi in public areas *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking * on site

  • Electric vehicle charging point

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Bar/lounge
  • 24-hour room service
Things to do
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 9
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2003
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Lowered locks/deadbolt
  • Grab bar - near toilet
  • Lever door handles
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Satellite TV channels
  • Video-game console
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Away Spa has 4 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

Living Room Bar - This cocktail bar specializes in Mexican cuisine.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

W Mexico City’s small print

Also known as

  • Mexico City W
  • W Hotel Mexico City
  • W Mexico City
  • w Hotels Mexico City
  • w Mexico City Hotel Mexico City
  • Hotel W Mexico City
  • W Mexico City Hotel
  • W Mexico City Mexico City
  • W Mexico City Hotel Mexico City

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in is available.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott) guidelines.

The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Pet deposit: MXN 1250 per stay

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Valet parking costs MXN 90 per night

Breakfast costs between MXN 282 and MXN 700 per person (approximately)

Pets are allowed for an extra charge of MXN 300 per pet, per day, plus a one-time cleaning fee of MXN 1350

Airport shuttle service is offered for an extra charge of MXN 1340 per vehicle (one-way)

WiFi is available in public areas for MXN 190 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for W Mexico City

  • Does W Mexico City offer free cancellation for a full refund?
    Yes, W Mexico City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at W Mexico City?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at W Mexico City?
    Yes. Valet parking costs MXN 90 per night. Electric vehicle charging is available.
  • Are pets allowed at W Mexico City?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 300 per pet, per day, and there's also a deposit of MXN 1250 per stay.
  • What are the check-in and check-out times at W Mexico City?
    You can check in from 3 PM - midnight. Check-out time is 1 PM. Late check-out is available for a charge (subject to availability). Contactless check-in is available.
  • Are there restaurants at or near W Mexico City?
    Yes. Nearby restaurants include Biscottino (4-min walk), Chapulin (4-min walk), and Cebichería Agua & Sal (4-min walk).
  • Is airport shuttle service offered by W Mexico City?
    Yes, an airport shuttle is available. The charge is MXN 1340 per vehicle one-way.

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Recent reviews

Fabulous 8.8 From 375 reviews

Fair 4.0
Concierge desk was the only good service. One day our room wasn’t made up until 5 pm. General condition of the hotel is shabby.
us4 night trip
Very Good 8.0
Very comfortable and the staff was incredibly accommodating. The location is central making it city to get everywhere. I will go back!
Renee, us4 night romance trip
Poor 2.0
Property was OK, Overall staff very friendly. The bar area was always completely dead. Had an issue during check out hence my poor rating
Kiran, us4 night trip with friends
Exceptional 10.0
High end Hotel
The hotel is well located and the facilities very modern and high end. The restaurant is one of the best in the area, compared with the highest rated restaurants. Will go back on my next trip to Mexico City.
Maria, us6 night trip
Exceptional 10.0
Una estadía excelente el personal fue de lo mejor. Tuve un problema con mi reserva de carro con Hertz y el joven del Help Desk estuvo muy disponible y totalmente involucrado para ayudarme. Los felicito por tener una cultura de servicio de primera. Muy feliz y definitivamente regreso.
Luis, us3 night romance trip
Exceptional 10.0
everything went very well. The room was very nice with all the amenities. Friendly staff, great spa/gym. Will definitely be back.
us4 night trip with friends
Exceptional 10.0
W Polanco
worked out perfectly, great hotel, safe and convenient location, staff was friendly, lobby bar is a bit strange but that's the crowd you get when you stay at a W hotel.
Stephen, us3 night trip
Good 6.0
Ok stay but great location
We stayed in the hotel for 7 days . The location is great but the rooms are old and the cleaning service does not do a good job cleaning.Service is slow. We had to call multiple times for towels or water. We had the same experience at the W in Miami but thought may be we should give it another chance but ended up being the same. Concierge service is very good , they try very hard to make our experience first class. Check in on the other hand no smile , very stern feels like their job is a burden. May be JW Marriot next might have been better.
Sudhindra, us2 night family trip
Very Good 8.0
Four Stars
Overall, great hotel in walking to many restaurants, bars, and shopping in Polanco. Only down side, the standard room is somewhat cramped.
Loc, us3 night trip with friends
Very Good 8.0
Great location in cdmx. Cool property and the staff super nice.
us3 night romance trip

W Mexico City