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Hotel Puerta América

Photo gallery for Hotel Puerta América

In-room safe, desk, blackout drapes, soundproofing
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Junior Suite | Living room | TV with digital channels

Overview of Hotel Puerta América

VIP Access

Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants, near Santiago Bernabeu Stadium

8.6/10 Fabulous

466 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is $121
Price available on 12/19/2022
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Nightclub
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • In Prosperidad
  • Santiago Bernabeu Stadium - 27 min walk
  • El Retiro Park - 34 min walk
  • Las Ventas - 7 min drive
  • WiZink Center - 10 min drive
  • Puerta de Alcala - 14 min drive
  • Gran Via Street - 16 min drive
  • Plaza de Castilla - 15 min drive
  • IFEMA - Feria de Madrid - 13 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 17 min drive
  • Prado Museum - 17 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive
  • Madrid Recoletos Station - 5 min drive
  • Madrid Chamartín Station - 7 min drive
  • Nuevos Ministerios Station - 30 min walk
  • Cartagena Station - 3 min walk
  • Prosperidad Station - 10 min walk
  • Avenida de America Station - 10 min walk


  • Min - 4 min walk
  • Rias Bajas - 4 min walk
  • Reblochón - 4 min walk
  • Vila Brasil - 4 min walk
  • Peggy Sue's - 5 min walk

About this property

Hotel Puerta América

Hotel Puerta América puts you within a 15-minute drive of Santiago Bernabeu Stadium and features a nightclub and a rooftop terrace. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers like that it's just a short walk to public transportation: Cartagena Station is 3 minutes away and Prosperidad Station is 10 minutes.


English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 315 rooms
  • Arranged over 12 floors


  • Check-in time from 2:00 PM - anytime
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite self parking (EUR 26.00 per day)
  • Onsite extended parking (EUR 26.00 per night)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

Working away

  • Business center
  • 5 meeting rooms
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness center
  • Seasonal outdoor pool
  • Nightclub


  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk


  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


The Observatory - This fine-dining restaurant serves dinner only. Reservations are required.
Karrara Terrace - This fine-dining restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Lobby Bistro - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 50 per night

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 11 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from October 27 2021 to December 31 2022 (dates subject to change):
  • One of the dining venues
  • Entertainment facilities
The following facilities are closed seasonally each year. They will be closed from September 15 to June 18:
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 60 per night


  • Self parking costs EUR 26.00 per day
  • Extended parking costs EUR 26.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from noon to 7:00 PM
  • The seasonal pool is open from June 18 to September 15
  • Children under 18 years old are not allowed in the fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América offer free cancellation for a full refund?
Yes, Hotel Puerta América does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Puerta América?
As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at Hotel Puerta América on Dec 19, 2022 start from $121, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Puerta América?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Puerta América?
Yes, there's a seasonal outdoor pool. Guests have pool access from noon to 7:00 PM.
Are pets allowed at Hotel Puerta América?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Puerta América?
Yes. Self parking costs EUR 26.00 per day. Extended parking costs EUR 26.00 per night.
What are the check-in and check-out times at Hotel Puerta América?
You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
Is there an onsite casino at Hotel Puerta América?
No, this hotel doesn't have a casino, but Casino de Madrid (7-min drive) and Casino Gran Via (7-min drive) are both nearby.
What is there to do at Hotel Puerta América and nearby?
Hotel Puerta América has 2 bars, a nightclub, and a seasonal outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Hotel Puerta América?
Yes, there are 2 onsite restaurants. One of the dining venues will be unavailable from October 27 2021 to December 31 2022 (dates subject to change). Nearby restaurants include Min (4-min walk), Rias Bajas (4-min walk), and Reblochón (4-min walk).
What's the area around Hotel Puerta América like?
Hotel Puerta América is in Prosperidad, a short 3-minute walk from Cartagena Station. Travelers say that the hotel is in a great location.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

RAUL, 1-night trip
Verified guest review

8/10 Very Good

A very interesting hotel
The hotel is unique in style and worth visiting. We had some initial trouble with working out the in-room lighting system but managed ok in the end. The design of the room is interesting and quirky. Not everything is practical but it is fun. Staff were great. We were missing towels and though it took two phone calls it was sorted out eventually. The breakfast is one of the best I’ve had in any hotel. Skybar has great views but is very expensive. All round we enjoyed our stay.
James, 3-night trip
Verified guest review

10/10 Exceptional

younes, 3-night trip
Verified guest review

4/10 Fair

All That Glitters Is Not Gold
We splurged on a very pricey junior suite, and when you spend that kind of money in a 5-star hotel, you expect Class A room and service. The room made a spectacular first impression. We were greeted with a stunning view over Madrid through a curved glass wall in the living room. Then the disappointments started. Although we booked the 2-twin option expressly made available on, upon arrival we were told that junior suites have one bed. To have separate beds, we would have to take a standard room at the same price as the junior suite. In the U.S., that's called bait-and-switch, and it's against the law. The junior suite included access to the "executive lounge," but the lounge was a complete joke. We found it locked, and when the desk sent someone to open it for us, we found no food, no wine, no drinks - just a refrigerator with some sodas and beer. The room TV had no English channels 3 of 4 nights we were there - one night only, a French news station's English language channel was available. CNN Int'l was on the TV guide, but that channel had been dropped from the hotel's service. The in-room coffee was instant, no creamer, and even that wasn't replenished after the first morning. The hotel has a severe staffing problem - long waits at the desk and at the bar. Long lines at the only coffee-maker in the breakfast room. We got an extra sheet on our first night, then the housekeeping staff took it away. We do not recommend this hotel.
Charles, 4-night trip
Verified guest review

10/10 Exceptional

Helena, 1-night trip
Verified guest review

10/10 Exceptional

Michael, 2-night trip
Verified guest review

6/10 Good

Glitchy technology in elk s
Beautiful hotel. Room technology was very glitchy, the ac was freezing we turned it up but it would not get warmer, in the middle of the night it actually went down. Also the lights in the room were glitchy and you had to press the button a bunch of times before it turned off. Didn’t like the breakfast either, some of the items like the fruit and pastries were food but eggs and meat were not. Overall gorgeous design and friendly service
david, 2-night trip
Verified guest review

10/10 Exceptional

Audair, 2-night business trip
Verified Expedia guest review

6/10 Good

3-night business trip
Verified guest review

10/10 Exceptional

1-night trip with friends
Verified guest review