Lees Hotel, Kaohsiung

Rooms were Smokey and dirty. it took the staff 45 minutes to find us a room that was not filled with cigarette smoke and dirty. It was an unfortunate start to our trip. Staff seemed upset that we were not willing to take the first room, saying "it's just a little smoke". Overall front desk staff were unaccomodating and not welcoming. All other staff were amazing, and hotel is in good location.

Lees Hotel was our last stop of our 8-day road trip around the southern part of taiwan. Having stayed in a multitude of 4*-5* hotels along our journey, we were not at all surprised that Lees Hotel maintained the cleanliness and beauty of the hotel rooms that we had experienced. The hotel also has a spa area (Caribbean Leisure Spa), but note that a swim cap is required. It can be purchased for NT$120 at the counter. The one area we are terribly unhappy about is the inflexible customer service when it came to breakfast. Our room accommodation was supposed to include breakfast. However, due to our long distance road trip, we arrived at Lees Hotel the previous evening around 8pm and checked in. By the time our toddler and us awoke, we had missed the buffet breakfast cut off timing by 10 mins. As in a couple of hours we were to set off to the airport for our flight, we requested for the hotel to allow us to have breakfast, and that we were happy to have anything that was not yet kept, even if it were just toast. We were flatly denied. We tried to ask for alternatives, such a takeaway cake or sandwich from the lobby cafe, but the hotel customer service were simply too inflexible to consider other options. I urge Lees Hotel to consider their breakfast hours and arrangements for their guests especially for guests who due to circumstances or timezone differences are unable to meet their 10am breakfast cut off timing.

I was pleased and I would say it is a great hotel. They didn't seem so equipped to handle English speakers so well. A little cultural challenge working with me. I live in Taiwan and am used to that so It was okay. I wanted to use a business room to have a meeting and they would not let me and only told me to go to the business center. No one was using the meeting room they just said no. In my mind there was no logic behind it and they would not tell my why. overall it was a very nice hotel and would recommend it.

It was overall a great stay. The room and bathroom are clean and bright. The housekeeper left us chocolates on our beds after housekeeping. It was nice. On the other hand, it was my first time staying at a hotel that uses trandtional room keys instead of those electric keys. It was an interesting experience for me. The down side of staying at this hotel is that the location is a little bit far from public transportation. It requires around 10mins walk to the nearest subway station, and the pedestrian walkways in Taiwan are not that safe.

Excellent hotel, good location, nice room, good personell, enjoyed the pool and gym, very good breakfast, especially given the price.