I stay in remote, no-hotel-reception hotels frequently. This one was a uniquely terrible and inconsistent experience, especially for the price. I'd rather have stayed in a cheap motel, honestly.
The first night, the fridge had an issue where it made a noise every 15mins. It kept me up at night, but I told the hotel chat the next morning and they sent someone over the same day. I was optimistic that the reviews were exaggerated and the customer service was good.
Then, the next day, the TV remote stops working (probably dead batteries), and the Roku disconnects from the wifi so I can't use the Roku app. I chat the hotel again, asking for another remote or new batteries. They say they'll fulfill it, but never give me an ETA. I check in after a few hours, they still say they'll have someone over, but no ETA. It takes them two full days to replace the batteries. I told them I can just get the batteries myself but the customer service kept telling me they would fulfill my request then not do anything about it. I was only slightly annoyed at not having a TV, but just dealing with this back and forth, having to follow up every 6 hours for a simple task, drove me crazy. And they replaced it only the night before I check out.
I'm annoyed, but I can use my laptop for Netflix, so whatever. But then, an hour before I check out (you have to pay for late check out too, which many hotels give you for free), I get a knock on my door while I'm changing. I tell the person to wait, but they j