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Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

3.5 stars3.5 stars
8th St NorthBetween 5th Av. and the ocean, Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.1 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
144See all 144 Hotels.com reviews
From 1,368 reviewsTripAdvisor Traveller Rating

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

Hotel Info: 866-539-8117

from $132
  • Deluxe Room, 1 King Bed, Partial Ocean View (Cabanas Vision)
  • Prestige Room
  • Mirage Room
  • Mirage Balcony

At a glance

Key facts

Hotel size

  • This hotel has 45 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

In the hotel

Things to do
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Recent reviews

Excellent 4.1 /5 from 144 reviews

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Friendly helpful staff, clean spacious rooms, lots of hot water and great location within walking distance to ADO and maritime terminal
1 night family trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Fair2.0 / 5
Good Location, NO parking and No that clean rooms
The place was nice but NO parking available so you have to walk a couple of blocks looking for parking, and around the area good luck if you can find a place closer, our room was very stinky and nasty so we had move to another one that was pretty much the same, for what they charge the toiletries are to low quality and their food at the restaurant was very expensive, so i definitely would think twice to go back to that place
5 night trip with friends
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Great Stay!!!!
Great experience - Excellent Staff, welcoming, Great City, Romantic, Quiet, Less than 60 seconds to beach one way and 60 seconds to 5th Avenue other way. Cons- Firm bed and sometimes cold water. Overall- Just about everything at this hotel is great. When I come back, I plan to stay here.
7 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Close to the Beach, Large clean rooms
The staff was great at Illusion Boutique - welcoming, friendly, helpful. Service at breakfast was great. The hotel is very close to the beach. The only improvement I would suggest is that they work out an agreement with either the Pelicano Hotel, or Playa Maya so that guests can use their beach chairs.
6 night trip with friends
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Fair2.0 / 5
I was not happy with this hotel.
This Hotel looks much nicer on the website than it actually is. I paid for the most expensive "Cabana Room with a view" (Room 503) and it was not what I expected. it was a large room with a bathroom in it. The walls to the toilet did not go to the roof so there was practically no privacy. The TV was mounted crooked and was way too small for the room. The King Sized mattress on a wood frame was WAY too hard. The hotel is very stingy with towels! Only 2 bath towels and one hand towel are provided for two guests. The pool is about 10x15 and is more of a warm hot tub without the jets and is about 3 feet deep, you can't swim in it... This hotel is also very hard to find. Local Taxi Drivers and shuttle drivers could not find this hotel. Since traffic is not allowed past 5th street you have to roll your luggage about 1 block to the hotel. All the buildings around the hotel are under demolition or some type of construction. The noise was very loud! Positive points: Location is right in the center of Playa and about 100 yards to the beach. Staff seemed happy but spoke little English. I will not stay here again.
3 night romance trip

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Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

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