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Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

3.5 stars3.5 stars
8th St NorthBetween 5th Av. and the ocean, Playa del CarmenQROO77710Mexico
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Excellent4.1 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Food
Delicious food
138See all 138 Hotels.com reviews
From 1,305 reviewsTripAdvisor Traveller Rating

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

from $161
  • Deluxe Room, 1 King Bed, Partial Ocean View (Cabanas Vision)
  • Prestige Room
  • Mirage Room
  • Mirage Balcony

At a glance

Key facts

Hotel size

  • This hotel has 45 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • No parking

Also known as

  • Hotel Illusion
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Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Breakfast costs between MXN 150 and MXN 350 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 2208 per person (roundtrip)

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Maison Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen’s small print

Also known as

  • Hotel Illusion
  • Illusion Boutique Xperience Hotels Playa del Carmen
  • Illusion Boutique Xperience Hotels
  • Illusion Boutique Xperience Hotels Adults
  • Illusion Boutique
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  • Illusion Boutique Hotel Playa del Carmen
  • Illusion Boutique Playa del Carmen
  • Illusion Hotel
  • Illusion Boutique Hotel By Xperience Playa Del Carmen
  • Illusion Boutique Hotel Xperience Hotels Playa del Carmen
  • Illusion Boutique Hotel Xperience Hotels

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Breakfast costs between MXN 150 and MXN 350 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 2208 per person (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 138 reviews

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Fair2.0 / 5
I was not happy with this hotel.
This Hotel looks much nicer on the website than it actually is. I paid for the most expensive "Cabana Room with a view" (Room 503) and it was not what I expected. it was a large room with a bathroom in it. The walls to the toilet did not go to the roof so there was practically no privacy. The TV was mounted crooked and was way too small for the room. The King Sized mattress on a wood frame was WAY too hard. The hotel is very stingy with towels! Only 2 bath towels and one hand towel are provided for two guests. The pool is about 10x15 and is more of a warm hot tub without the jets and is about 3 feet deep, you can't swim in it... This hotel is also very hard to find. Local Taxi Drivers and shuttle drivers could not find this hotel. Since traffic is not allowed past 5th street you have to roll your luggage about 1 block to the hotel. All the buildings around the hotel are under demolition or some type of construction. The noise was very loud! Positive points: Location is right in the center of Playa and about 100 yards to the beach. Staff seemed happy but spoke little English. I will not stay here again.
3 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Technical Manager
I really enjoy my vacations day and the Hotel confort
5 night family trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Good3.0 / 5
Too noisy and if you want to check out on 1:00 they will try to charge you 10USD
2 night trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Stayed here for three nights, definite upgrade from the place we were at (maya Bric) which is closeby. Wifi is super fast and available in the room. Between the beach and ave 5, but not close enough to get the noise. Beach is not the most desirable spot but for the price... Who cares. Just walk a bit :) Staff is all really young and it was kind of funny to see them trying so hard to do a great job. I just wanted to be like "relax guys, you're doing great, don't worry". Don't pay the extra price for the breakfast, I only did once but still got it every morning, I think it's included. Bottom line, this place is good for the price
1 night trip with friends
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Excellent4.0 / 5
Excellent service
The hotel service was excellent. Luis greeted us with a smile and was very informative. The hotel room was spotless. They first gave us a room with 2 double beds but we asked to change to a king bed. Within minutes Luis had us changed to another spotless room. The only flaw for the hotel is that the pool could use a little upgrading and the pool bar only opens from 12 to 5. The bar wasn't a turn off because the room had a small fridge and a small store next door. The neighborhood was almost great, it was just a few steps to 5th ave but there was two construction sites on the front and side of the hotel. We couldn't hear it in our rooms only when we were at the pool. Great vacation overall.
3 night romance trip

See all reviews

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

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