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Kempinski Hotel Grand Arena, Bansko

5 stars
Pirin Street 96Bansko2770Bulgaria, 800-491-6126
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Outstanding4.7 / 5
Breakfast
Tasty breakfast
Service
Fantastic service
Pool
Great pool
Wellness
Great wellness & sports facilities
74See all 74 Hotels.com reviews
From 749 reviewsTripAdvisor Traveller Rating

Kempinski Hotel Grand Arena, Bansko

Hotel Info: 866-539-8117

from $68
  • Junior Suite, 1 King Bed, City View
  • Executive Room
  • Deluxe Room, 1 King Bed, City View
  • Junior Suite, 1 King Bed, Mountain View
  • Deluxe Room, 1 King Bed, Mountain View

At a glance

Key facts

Hotel size

  • This hotel has 157 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets allowed *

  • 1 per room (up to 10 kg)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Valet parking *

Offsite

  • Area shuttle *

Also known as

  • Arena Grand Hotel
  • Kempinski Hotel Grand Arena Bansko
  • Kempinski Hotel Bansko
  • Kempinski Resort Grand Arena
  • Grand Arena Hotel
  • Grand Hotel Arena
  • Hotel Grand Arena
  • Kempinski Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Grand Arena Hotel
  • Kempinski Grand Hotel Arena
  • Kempinski Hotel Grand Arena

Policies

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the fitness facility.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 0.67 per person, per night. This tax does not apply to children under 6 years of age.
  • Christmas Eve (24 December) Gala Dinner per adult: EUR 55
  • Christmas Eve (24 December) Gala Dinner per child: EUR 27.50 (from 6 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 110
  • New Year's Eve (31 December) Gala Dinner per child: EUR 55 (from 6 to 12 years old)
  • Resort fee: EUR 0.67 per person, per night

Optional extras

Self parking costs EUR 5 per day

Valet parking costs EUR 10 per day

Rollaway beds are available for EUR 20 per stay

Cribs/Infant beds are available for EUR 20 per stay

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25

Airport shuttle service is offered for an extra charge of EUR 160 per person (one way)

Area shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free breakfast
  • 3 restaurants
  • 2 poolside bars
  • 2 coffee shops/cafés
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Number of indoor pools - 3
  • Number of outdoor pools - 2
  • Ski-in/ski-out access
  • Ski storage
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Outdoor seasonal pool
  • Tennis on site
  • Steam room
  • Children's pool
  • Sauna
Working away
  • Meeting rooms 4
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Year Built 2005
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 27-inch LCD TV
  • Cable TV channels
Stay connected
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Kempinski The SPA has 12 treatment rooms. Services include Thai massages, massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

Dining

Gallery Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Come Prima Restaurant - Overlooking the pool and garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Sushi Bar and Teppanyaki - This restaurant specializes in sushi and serves dinner only. Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Kempinski Hotel Grand Arena, Bansko’s small print

Also known as

  • Arena Grand Hotel
  • Kempinski Hotel Grand Arena Bansko
  • Kempinski Hotel Bansko
  • Kempinski Resort Grand Arena
  • Grand Arena Hotel
  • Grand Hotel Arena
  • Hotel Grand Arena
  • Kempinski Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Grand Arena Hotel
  • Kempinski Grand Hotel Arena
  • Kempinski Hotel Grand Arena

Policies

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the fitness facility.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 0.67 per person, per night. This tax does not apply to children under 6 years of age.
  • Christmas Eve (24 December) Gala Dinner per adult: EUR 55
  • Christmas Eve (24 December) Gala Dinner per child: EUR 27.50 (from 6 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 110
  • New Year's Eve (31 December) Gala Dinner per child: EUR 55 (from 6 to 12 years old)
  • Resort fee: EUR 0.67 per person, per night

Optional extras

Self parking costs EUR 5 per day

Valet parking costs EUR 10 per day

Rollaway beds are available for EUR 20 per stay

Cribs/Infant beds are available for EUR 20 per stay

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25

Airport shuttle service is offered for an extra charge of EUR 160 per person (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.7 /5 from 74 reviews

Kempinski Hotel Grand Arena, Bansko
Outstanding5.0 / 5
the best hotel in Bansko
clean, comfortable hotel with magnificent mountain view and excellent services
2 night family trip
Kempinski Hotel Grand Arena, Bansko
Outstanding5.0 / 5
Luxury
Everything was perfect: the service, the area, the room, and the breakfast was outstanding.
2 night family trip
Kempinski Hotel Grand Arena, Bansko
Outstanding5.0 / 5
Good hotel, great sevices
5 night family trip
Kempinski Hotel Grand Arena, Bansko
Excellent4.0 / 5
Relaxing holiday place
Comfortable, but overcrowded
4 night family trip
Kempinski Hotel Grand Arena, Bansko
Outstanding5.0 / 5
Wonderful experience!
Amazing! Have visited in the summer and winter and will keep coming back! Appreciate the great customer service that Kempinski offers. The spa services are some of the best I have experienced!
2 night family trip

See all reviews

Kempinski Hotel Grand Arena, Bansko

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