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The Royal Islander - An All Suites Resort, Cancun

3.5 stars
Blvd. Kukulcan, Km. 17, Lote 50Zona Hotelera, CancunQROO77500Mexico, ‏800-491-6126
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Excellent4.1 / 5
Value for money
Best value for money
Room
Great room
Service
Fantastic service
Wellness Area
Poor wellness & sports facilities
389See all 389 Hotels.com reviews
From 1,565 reviewsTripAdvisor Traveller Rating

The Royal Islander - An All Suites Resort, Cancun

Hotel Info: 866-539-8117

from $100
  • 2 Bedroom Master Suite with Fully Equipped Kitchen
  • 1 Bedroom Suite with Fully Equipped Kitchen
  • Standard Room (HOT DEAL)
  • Suite, 2 Bedrooms (HOT DEAL)
  • Suite, 2 Bedrooms, Resort View (Located at adjacent The Royal Mayan)
  • Suite, 1 Bedroom (HOT DEAL)
  • Double Standard Room
  • Junior Suite, Resort View (Located at adjacent The Royal Mayan)
  • Suite, 1 Bedroom, Resort View (Located at adjacent The Royal Mayan)

At a glance

Key facts

Hotel size

  • This hotel has 179 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details. Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 25

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

  • Extended parking

Offsite

  • Free area shuttle

Also known as

  • Royal Islander
  • Royal Islander Cancun
  • Royal Islander Condo
  • Royal Islander Condo Cancun
  • Royal Islander All Suites Resort Cancun
  • Royal Islander All Suites Resort
  • Royal Islander All Suites Cancun
  • Royal Islander All Suites

Policies

Housekeeping is not available on Sundays and public holidays.

Mandatory fees

Deposit: MXN 1500 per night

Optional extras

Late check-out can be arranged for an extra charge of MXN 1500

Breakfast is offered for an extra charge of MXN 200 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 480 per person (roundtrip)

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Spa services on site
  • Swim-up bar
  • Health club
  • Tennis on site
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 8
  • Year Built 1993
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
More
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts - 3
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

The Royal Islander - An All Suites Resort, Cancun’s small print

Also known as

  • Royal Islander
  • Royal Islander Cancun
  • Royal Islander Condo
  • Royal Islander Condo Cancun
  • Royal Islander All Suites Resort Cancun
  • Royal Islander All Suites Resort
  • Royal Islander All Suites Cancun
  • Royal Islander All Suites

Policies

Housekeeping is not available on Sundays and public holidays.

Mandatory fees

Deposit: MXN 1500 per night

Optional extras

Late check-out can be arranged for an extra charge of MXN 1500

Breakfast is offered for an extra charge of MXN 200 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 480 per person (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 389 reviews

The Royal Islander - An All Suites Resort, Cancun
Good3.0 / 5
Nice outdated hotel- timeshare
The hotel is a bit outdated. One thing that everybody should take note is this is a timeshare. They asked us to move rooms which is inconvinient. Plus the lady in the front desk is a bit snob. The bell boy and the people infront arranging the car service are super nice. Food in the hotel cayo largo was awful. Another thing they assign you a personal concierge who will sell you the timeshare however we did not meet her and she told us she we had time they will show us around what they do there and she will give us discount. Since she did not had a chance to sell to us she said no discount.
5 night trip with friends
The Royal Islander - An All Suites Resort, Cancun
Good3.0 / 5
Hit or Miss
the stay started great. We thought the hotel was great. Unfortunately we were moved to another room in another tower with several issues: 1) AC didn't control the temparature, we our baby got sick. 2) Cold water would cut out and only scolding hot water would come out the drain 3) Lights didn't work (like several, over the kitchenette, the sink, and headboard on one of the beds) 4) Furnishings were really old or dated (I sat in a chair and it almost broke...couldn't sit in chairs anymore) 5) the freezer is too small for the items you buy from their store. our 1st room was great, but this other tower was dreadful and we left a little frustrated. we called to try to get a different room or be reaccommodated, but were told "All the rooms are exactly the same senor" the beach is nice. the pools are nice. the food in the restaurants were OK. it will either be great, or not.
3 night trip
The Royal Islander - An All Suites Resort, Cancun
Outstanding5.0 / 5
Royal Islander...again! And hopefully, again!
They've finally finished construction!!!!! And the result is a large yet intimate hotel w/a gorgeous beach, multiple amenities, and caring staff! The staff is very courteous and helpful, especially Liliana! She not only inquired about our well being on numerous occasions but also she contacted our vendors Best Choice Mexico and Super Shuttle when they did not come pick us up as previously arranged. Not only did she speak with both companies at length, but she also went to bat for us when the Super Shuttle personnel neglected to pick us up after an hour wait despite being pre-arranged and pre-paid. Her involvement in these two situations not only kept us calm but facilitated our pick up for our Tulum, Cenote, Copa, & Playa de Carmen tour as well as for our safe and timely transfer to the airport via taxi that ultimately had to be paid for by Super Shuttle since they failed to provide us the service we paid for. I can't thank her enough!!!!! Royal Islander, you have an absolute gem in Liliana!
2 night romance trip
The Royal Islander - An All Suites Resort, Cancun
Outstanding5.0 / 5
Great Place
Nice Quiet place on the main strip. Super clean property and great very clean rooms.
6 night family trip
The Royal Islander - An All Suites Resort, Cancun
Outstanding5.0 / 5
Great Cancun escape
Great escape in a relaxed and comfortable atmosphere. Easy to get around the grounds, due not being too big of a resort. Older looking lobby area, but resort has beautiful ocean views, nice pool area and very attentive wait staff.
6 night trip with friends

See all reviews

The Royal Islander - An All Suites Resort, Cancun

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