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The Royal Islander – An All Suites Resort

Photo gallery for The Royal Islander – An All Suites Resort

Sundeck
Restaurant
Pillowtop beds, in-room safe, individually decorated
Daily buffet breakfast (MXN 260 per person)
Massages

Overview of The Royal Islander – An All Suites Resort

The Royal Islander – An All Suites Resort

3.5 star property
3.5-star beachfront resort with outdoor pool, near Iberostar Cancun Golf Course
8.4 out of 10 Very Good
8.4/10 Very Good

1,009 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
The price is $149
Price available on 6/26/2023
Map
Blvd. Kukulcan, Km. 17, Lote 50, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free area shuttle
  • 2 outdoor tennis courts
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Children's pool
  • Microwave
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Iberostar Cancun Golf Course - 11 min walk
  • Delfines Beach - 15 min walk
  • El Rey Ruins - 3 min drive
  • Aquaworld - 3 min drive
  • La Isla Shopping Mall - 6 min drive
  • Chac Mool Beach - 13 min drive
  • Forum Beach - 14 min drive
  • Cancun Convention Center - 9 min drive
  • Ventura Park Cancun - 9 min drive
  • Riviera Cancun Golf Resort - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive
  • Free area shuttle

Restaurants

  • Coffee & You - 19 min walk
  • Light House - 7 min walk
  • Tun-kul - 16 min walk
  • Starcafe - 10 min walk
  • El Maguey, Restaurant - 5 min walk
Map

About this property

The Royal Islander – An All Suites Resort

At The Royal Islander – An All Suites Resort, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just a 5-minute drive from Delfines Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Dining choices include 4 restaurants and the bar/lounge is a great place to grab a cold drink. Other features include a poolside bar, a children's pool, and a snack bar/deli. Fellow travelers love the pool and overall value.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 179 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out available
  • Minimum check-in age: 25
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 25

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite extended parking

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8 AM–noon
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Free local shuttle
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Basketball
  • Shopping
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 1993
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Arcade/game room
  • Spa services
  • 2 outdoor tennis courts

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated

Freshen up

  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Free local calls

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Cleaning supplies

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Refundable deposits

  • Deposit: MXN 10000 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 79.88 per accommodation, per night
  • Sanitation services: MXN 72.62 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 260 for adults and MXN 260 for children
  • Late check-out can be arranged for an extra charge of MXN 5000 (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Housekeeping is not available on Sundays and public holidays.

Also known as

Royal Islander
Royal Islander Cancun
Royal Islander Condo
Royal Islander Condo Cancun
Royal Islander All Suites Resort Cancun
Royal Islander All Suites Resort
Royal Islander All Suites Cancun
Royal Islander All Suites
The Royal Islander An All Suites Resort
The Royal Islander
Royal Islander Suites Resort

Frequently asked questions

Does The Royal Islander – An All Suites Resort offer free cancellation for a full refund?
Yes, The Royal Islander – An All Suites Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Royal Islander – An All Suites Resort?
As of May 28, 2023, prices found for a 1-night stay for 2 adults at The Royal Islander – An All Suites Resort on Jun 26, 2023 start from $149, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Royal Islander – An All Suites Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Royal Islander – An All Suites Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Royal Islander – An All Suites Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Royal Islander – An All Suites Resort?
Yes, there's free self and extended parking.
What are the check-in and check-out times at The Royal Islander – An All Suites Resort?
You can check in from 4 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of MXN 5000 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at The Royal Islander – An All Suites Resort?
No, this resort doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at The Royal Islander – An All Suites Resort and nearby?
Have fun with onsite activities like volleyball and cycling, and practice your swing on the tennis courts. Additional recreation onsite includes basketball and volleyball. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include spa services and an arcade. The Royal Islander – An All Suites Resort also has a garden and access to a nearby outdoor pool.
Are there restaurants at or near The Royal Islander – An All Suites Resort?
Yes, there are 4 onsite restaurants.
Does The Royal Islander – An All Suites Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Royal Islander – An All Suites Resort like?
The Royal Islander – An All Suites Resort is a short 15-minute walk from Delfines Beach and 11 minutes' walk from Iberostar Cancun Golf Course. Travelers love the resort's prime location.

Reviews

8.4

Very Good

9.1/10

Cleanliness

8.7/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very Good

Nice quiet resort, OK food
The resort itself was nice; it had amazing views of the sea and the staff was very friendly. The swim-up bar at the pool was probably one of my favorite features. The service was great and the drinks were phenomenal. The food overall was ok; I would recommend either going out for food or buying food from the grocery store. This resort seemed to cater to an older customer base (which is good if you’re looking for a quiet resort and nothing too rowdy). The resort is only ~15min from the Cancun airport and about 20-25min from downtown. There are shuttle nearby which can take you downtown or to the sister resorts, but would recommend having a rental car.
Terrace view
Sun deck view
Beachside
6-night family trip
Verified Hotels.com guest review

2/10 Poor

Unsafe Property
Unfortunately I will not be recommending this Hotel to anyone and would like for everyone to be aware of the lack of attention to a dangerous situation. My family and I visited for spring break 2023. While my 11 yr old son attempted to enjoy the pool, a man approached him and became too close and personal with him however I intervened and askes my son to step out of the pool. My son moved over to the other side of the pool, far away from him, and this same man followed him, began bullying him, cursing at him and terrorized him. I called for a supervisor and the supervisor only said he would talk to him however he specifically said “Im not going to do it in public”. We immediately made our way back to our room and this Man decided to follow us, yelling obscenities but thankfully a female stopped him while the hotel supercisor just watched from a far, but we were able to get back to our room safe. At this point my son is in tremor and worried he will find out our room number and continue his aggressive behaviors. I called the front office and spoke to the supervisor who confirmed that the man was intoxicated and aggressive however he had already spoke to him about leaving us alone. I explained my son’s worries and expressed we were afraid to leave our room for the rest of our stay. The supervisor only said not to worry and to continue as if nothing had happened. The supervisor failed to help me identify security and their station in the Hotel. The supervisor suggested to just t
Daniel, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Definite repeater
Overall this is a place for families of all ages. Our rooms- 4385 a&b, adjoining suites that were laid out very nicely. The larger side, the king suite, had a round glass table with 6-8 chairs, 2 cushioned chairs, 1 sofa, 2 twin size Murphy beds, and the full size kitchen all in one space. Then a door lead into the sink area, and off that you could access the king bedroom, bathtub and toilet, or a large wall in closet large enough for a portable crib to fit into. They did have a safe in each room. Kitchen: Bring your own food it’s expensive on site. For 7 oranges, 3 liters of water, 1 bag of bagels and 1 chocolate bar we paid $32 USD. The kitchens were nice for cooking, easily 2 people could cook or prep food at once, out of the way of the rest of the apartment. Well outfitted kitchens in the king 1 bedroom suites. The smaller of the two rooms, the 2 queen room (think this was side b?) only had a mini fridge with coffee maker and no space to prep food. The beds: Very firm. We used all the spare blankets they had and stayed warm enough but the standard bedding is a piece of satin fabric on top of the sheets. The ocean: Beautiful but not usable with a toddler. Adults went out maybe 3 feet and were nearly knocked over. If you want ocean for the kiddos go north to playa langosta or playa tortuga or go south to another town like puerto Morelos. Pools: Why people come here. Lots of lounge chairs (gotta get out there early to get some). The towels are free
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice Smaller Resort with Excellent Staff
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
Elyce, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best possible resort experience.
Rifat, 1-night family trip
Verified Expedia guest review

6/10 Good

Verified Orbitz guest review

10/10 Exceptional

I liked the view of the Caribbean Ocean from my room,the palm trees,and the swimming pools . The air conditioning was great !. The room was spacious and had 2 double beds as requested. The staff were pleasant and helpful. The wait staff were especially gracious at the restaurant. W
Virginia, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Very enjoyable
Kathleen, 3-night family trip
Verified Expedia guest review

4/10 Fair

The rooms and hotel are nice, and the staff are really good at customer service. However, there isn't enough space for everyone staying there to use the pool and beach. Everyone claims a spot at 3:00 in the morning and then leaves for the day or goes back to sleep or whatever. There are tons of staked out spaces and no one using them. For guests who actually want to use the facilities, there's no room unless you get a spot in the middle of the night. That is just ridiculous and unfair. We had a nice time, but we will never return to this hotel.
Cara, 6-night romance trip
Verified Expedia guest review

8/10 Very Good

Very friendly staff
Gena, 4-night trip with friends
Verified Expedia guest review