The Royal Islander - An All Suites Resort, Cancun

This was a stop over for a couple of days - very nice timeshare property with large pool area, easy beach access, plenty of lounging accommodations on the beach, 3 on-site restaurants (one of them is a bit high-end for dress/price), large grocery store in the lobby (bigger than most timeshare properties I've been too), tour and transportation desk in the lobby, buffet breakfast was very good, room rates, restaurant/grocery store product prices were very reasonable in our opinion. A bit of a drive from the airport if you're just staying a short time like we did, but we would stay again. Our room didn't have a coffee maker/toaster, but I guess we could have had one sent up if we'd asked. We did have a microwave, and the room products were nice, i.e., shampoo, conditioner, body lotion. Big room safe, walk in closet with plenty of storage for luggage. On site sea turtle conservation program.

Food is not that great

The hotel is a bit outdated. One thing that everybody should take note is this is a timeshare. They asked us to move rooms which is inconvinient. Plus the lady in the front desk is a bit snob. The bell boy and the people infront arranging the car service are super nice. Food in the hotel cayo largo was awful. Another thing they assign you a personal concierge who will sell you the timeshare however we did not meet her and she told us she we had time they will show us around what they do there and she will give us discount. Since she did not had a chance to sell to us she said no discount.

the stay started great. We thought the hotel was great. Unfortunately we were moved to another room in another tower with several issues: 1) AC didn't control the temparature, we our baby got sick. 2) Cold water would cut out and only scolding hot water would come out the drain 3) Lights didn't work (like several, over the kitchenette, the sink, and headboard on one of the beds) 4) Furnishings were really old or dated (I sat in a chair and it almost broke...couldn't sit in chairs anymore) 5) the freezer is too small for the items you buy from their store. our 1st room was great, but this other tower was dreadful and we left a little frustrated. we called to try to get a different room or be reaccommodated, but were told "All the rooms are exactly the same senor" the beach is nice. the pools are nice. the food in the restaurants were OK. it will either be great, or not.

They've finally finished construction!!!!! And the result is a large yet intimate hotel w/a gorgeous beach, multiple amenities, and caring staff! The staff is very courteous and helpful, especially Liliana! She not only inquired about our well being on numerous occasions but also she contacted our vendors Best Choice Mexico and Super Shuttle when they did not come pick us up as previously arranged. Not only did she speak with both companies at length, but she also went to bat for us when the Super Shuttle personnel neglected to pick us up after an hour wait despite being pre-arranged and pre-paid. Her involvement in these two situations not only kept us calm but facilitated our pick up for our Tulum, Cenote, Copa, & Playa de Carmen tour as well as for our safe and timely transfer to the airport via taxi that ultimately had to be paid for by Super Shuttle since they failed to provide us the service we paid for. I can't thank her enough!!!!! Royal Islander, you have an absolute gem in Liliana!