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The Royal Islander - An All Suites Resort, Cancun

3.5 stars3.5 stars
Blvd. Kukulcan, Km. 17, Lote 50Zona Hotelera, CancunQROO77500Mexico, 800-491-6126
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Excellent4.1 / 5
Room
Great room
Location
Great location
Value for money
Best value for money
Vibe
Vibe is not too good
436See all 436 Hotels.com reviews
From 1,901 reviewsTripAdvisor Traveller Rating

The Royal Islander - An All Suites Resort, Cancun

Hotel Info: 866-539-8117

from $119
  • 2 Bedroom Master Suite with Fully Equipped Kitchen
  • 1 Bedroom Suite with Fully Equipped Kitchen
  • Standard Room (HOT DEAL)
  • Suite, 2 Bedrooms (HOT DEAL)
  • Suite, 2 Bedrooms, Resort View (Located at adjacent The Royal Mayan)
  • Suite, 1 Bedroom (HOT DEAL)
  • Double Standard Room
  • Junior Suite, Resort View (Located at adjacent The Royal Mayan)
  • Suite, 1 Bedroom, Resort View (Located at adjacent The Royal Mayan)

At a glance

Key facts

Hotel size

  • This hotel has 179 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 25

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Extended parking

Offsite

  • Free area shuttle

Also known as

  • Royal Islander
  • Royal Islander Cancun
  • Royal Islander Condo
  • Royal Islander Condo Cancun
  • Royal Islander All Suites Resort Cancun
  • Royal Islander All Suites Resort
  • Royal Islander All Suites Cancun
  • Royal Islander All Suites

Policies

Housekeeping is not available on Sundays and public holidays.

Mandatory fees

Deposit: MXN 1500 per night

Optional extras

Late check-out can be arranged for an extra charge of MXN 1500

Breakfast is offered for an extra charge of MXN 200 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Health club
  • Outdoor tennis courts - 3
  • Spa services on site
  • Swim-up bar
  • Tennis on site
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 8
  • Year Built 1993
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
More
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Recreation

On Site

  • Health club
  • Outdoor tennis courts - 3
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

The Royal Islander - An All Suites Resort, Cancun’s small print

Also known as

  • Royal Islander
  • Royal Islander Cancun
  • Royal Islander Condo
  • Royal Islander Condo Cancun
  • Royal Islander All Suites Resort Cancun
  • Royal Islander All Suites Resort
  • Royal Islander All Suites Cancun
  • Royal Islander All Suites

Policies

Housekeeping is not available on Sundays and public holidays.

Mandatory fees

Deposit: MXN 1500 per night

Optional extras

Late check-out can be arranged for an extra charge of MXN 1500

Breakfast is offered for an extra charge of MXN 200 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 436 reviews

The Royal Islander - An All Suites Resort, Cancun
Good3.0 / 5
TOO EXPENSIVE
I was given a dirty used room that was not ready!! There was no sheets or towels they were on the floor dirty. The guess before had left a mess.!!
1 night trip with friends
The Royal Islander - An All Suites Resort, Cancun
Outstanding5.0 / 5
Great place to stay
The Royal Islander met all of our expectations. It had everything and more! Not loud or overly busy. Clean and convenient. Close to the airport. Convenience store. Basketball, tennis, ping pong, volleyball. Great beach and surf! Attentive staff. Fantastic weather! Great food! No need to go anywhere else unless you crave wild nightlife.
6 night romance trip
The Royal Islander - An All Suites Resort, Cancun
Fair2.0 / 5
Terrible bed and reception, blah food
The beds were TERRIBLE. There were 2 very small "queen" beds, which I'm pretty sure must've been made out of rocks. We woke up broken every day. Also, the reception people NEVER know what is going on. Every piece of information they gave us, about general tourism, bus routes, or even the stuff happening inside their own hotel, was wrong. FYI, the restaurants inside the hotel close at 9p.m. The laundry is only open from 9am to 5pm, and you cannot leave your stuff there past that, no matter what the reception people tell you. And the R-1 bus will not take you to Puerto Juarez (it's hard to get there). The breakfast buffet was ok, the omelets were pretty amazing. Don't buy the breakfast included option when you book because they charge more that way. Breakfast was about U$25 for both of us. Other than breakfast, avoid the food from the restaurants there at all costs. It's awful. The people who work there try hard to be accommodating, but there's no going around the lack of quality. The location is ok I guess. It's up a steep hill hidden behind the main road (I first thought we were being kidnapped when taxi pulled over). It's about a 15 minute bus ride to the beginning of any life on the hotel strip, or a $10 cab drive away. If you want to go further to the ferry, or to the markets, the bus ride can easily become 1 hour long. Coffee for your room coffee maker is only free on the first night. They penny-pinch you to death.
9 night romance trip
The Royal Islander - An All Suites Resort, Cancun
Outstanding5.0 / 5
Totally enjoyed our stay.
4 night romance trip
The Royal Islander - An All Suites Resort, Cancun
Outstanding5.0 / 5
Returning guest
Beautiful resort. Friendly staff.
4 night trip with friends

See all reviews

The Royal Islander - An All Suites Resort, Cancun

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