Swissôtel Wellness Resort Alatau Almaty
Lakefront hotel in Nauryzbay District with 3 restaurants and spa
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Swissôtel Wellness Resort Alatau Almaty
Photo gallery for Swissôtel Wellness Resort Alatau Almaty
Overview of Swissôtel Wellness Resort Alatau Almaty
7.8
Good
Property highlights
- Pool
- Spa
- Airport transfer
- Free WiFi
- Free parking
- Air conditioning
Tausamaly 50A, Almaty, A32BOF2
Main amenities
- Daily housekeeping
- 3 restaurants and bar/lounge
- Full-service spa
- 4 outdoor pools and indoor pool
- Breakfast available
- Fitness centre
- Steam room
- Children's pool
- Pool bar
- Coffee shop/cafe
- Conference centre
- Business centre
Feel at home
- Children's pool
- Connecting/adjoining rooms available
- Private bathroom
- Television
- Daily housekeeping
- Laundry facilities
Room options
View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)
Classic Room, 1 King Bed, Mountain View (Panoramic)
View all photos for Classic Twin Room, 2 Single Beds, Mountain View
Classic Twin Room, 2 Single Beds, Mountain View
View all photos for Classic Room, 1 King Bed, Mountain View
Classic Room, 1 King Bed, Mountain View
View all photos for Grand Suite, 1 King Bed with Sofa bed
Grand Suite, 1 King Bed with Sofa bed
View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)
Executive Suite, 1 King Bed, Mountain View (Panoramic)
View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)
Junior Suite, 1 King Bed, Mountain View (Panoramic)
View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)
Grand Suite, 1 King Bed, Mountain View (Panoramic)
View all photos for Presidential Suite, 1 King Bed
Presidential Suite, 1 King Bed
View all photos for Deluxe Suite, 1 King Bed
Deluxe Suite, 1 King Bed
View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)
Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)
View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)
Deluxe Room, 1 King Bed, Mountain View (Panoramic)
View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View
Deluxe Twin Room, 2 Single Beds, Mountain View
View all photos for Deluxe Room, 1 King Bed, Mountain View
Deluxe Room, 1 King Bed, Mountain View
View all photos for Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)
Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)
About this area
What's nearby
- In Nauryzbay District
Getting around
Restaurants
- Ресторан Тұлпар - 6 min drive
- Largo Karaoke Club - 7 min drive
- Луна - 6 min drive
- Лагманхана "Ифтар - 8 min drive
- Пинта Bar & Grill - 7 min drive
About this property
Swissôtel Wellness Resort Alatau Almaty
Languages
English, Russian, Turkish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.
At a glance
Hotel size
- 222 rooms
Arriving/Leaving
- Check-in time from 3:00 PM until noon
- Minimum check-in age – 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
Children
- No cots (infant beds)
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free Wi-Fi (speed: 25+ Mbps) and wired Internet access in rooms
Parking
- Free on-site self-parking
- Wheelchair-accessible parking and van parking on site
Transfers
- Airport shuttle on request (available 24 hours a day)*
Other information
- Designated smoking area (fines apply)
Property amenities
Food and drink
- Buffet breakfast (surcharge) 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
- 3 restaurants
- Bar/lounge
- Poolside bar
- Coffee shop
- Coffee/tea in a common area
- Snack bar/deli
- Water dispenser
Travelling with children
- Children's pool
Working away
- Business centre
- 5 meeting rooms
- Conference centre (646 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Porter/bellhop
- Golf caddy on-site
- Pool loungers
- Romance packages
Facilities
- ATM/banking
- Safe-deposit box at front desk
- Communal living room
- Fitness centre
- 18 holes of golf
- 4 outdoor pools
- An indoor pool
- Designer shops on-site
- Full-service spa
- Steam room
- Lockers available
- Banquet hall
- Reception hall
Accessibility
- Lift
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Wheelchair-accessible public bathroom
- Wheelchair-accessible concierge desk
- Assistive listening devices in meeting rooms
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness centre
- Wheelchair-accessible business centre
- Wheelchair-accessible restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Handrails in hallways
- Handrails in stairwells
- Wheelchairs available on site
- Well-lit path to entrance
- Step-free path to entrance
- Pool access ramp on site
Room amenities
Be entertained
- 49-inch Smart TV
- Digital TV channels
Home comfort
- Air conditioning
- Minibar
- Dressing gowns and slippers
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Blackout curtains
- Soundproofed rooms
- Turndown service
- Premium bedding
- Day bed
What to enjoy
- Heated floor (bathroom)
Freshen up
- Private bathroom
- Bath or shower
- Bidet
- Designer toiletries
- Hairdryer
- Towels
- Toothbrush and toothpaste
- Toilet paper
Stay connected
- Desk
- Complimentary wireless Internet access (speed of 25+ Mbps) and free wired Internet
- Phone
- Desk chair
- Electrical adapters/chargers
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- Guidebooks/recommendations
- Local maps
- Restaurant dining guide
Special features
Spa
Purovel Spa & Sport has couples treatment room(s). Services include sports massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately KZT 14000 to 14000 for adults and KZT 7000 to 14000 for children
- Airport shuttle service is offered for an extra charge of KZT 15000 per vehicle (one-way)
Pool, spa, & gym (if applicable)
- Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
- Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available for breakfast and through room service.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).