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Hyatt Regency Hangzhou, Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
28 Hu Bin RoadHangzhouZhejiang310007China
Luxury Hangzhou hotel in Shangcheng, near West Lake
  • Free WiFi
  • Excellent Food
Very Good8.4
Location
Great location
Bar and Beverages
Bar is awesome
Food
Delicious food
Value for money
Value for money could be better
131See all 131 Hotels.com reviews
From 979 reviewsTripAdvisor Traveller Rating

Hyatt Regency Hangzhou, Hangzhou

from $132
  • 0B
  • XXXGuest room
  • x Guestroom
  • Guest Room
  • xGuestroom
  • Guestroom 2 Twins
  • Lake View
  • XXXLake View
  • xGarden King
  • xClub View King
  • Room, 1 King Bed (Garden)
  • Room, 1 King Bed, Lake View
  • Twin Room, Lake View
  • Club Room, 1 King Bed, View
  • Guest Room (Twin)
  • Standard Room, 1 King Bed
  • Guest Room-King Bed
  • Guest Room-2 single
  • Twin Room (Garden)
  • Club Room, 1 King Bed
  • Twin Room
  • Deluxe Room, 1 King Bed
  • Club Twin Room, View
  • Regency, Suite, 1 King Bed
  • Twin Room
  • Room, 1 King Bed (Garden)
  • Twin Room (Garden)
  • Room, 1 King Bed, Lake View
  • Twin Room, Lake View
  • Club Room, 1 King Bed
  • Club Room
  • Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed, View
  • Club Twin Room, View
  • Room, 1 King Bed
  • Regency, Suite, 1 King Bed
  • Twin Room
  • Club Double Room-offline
  • Club Twin Room-offline
  • Double room late view-offline
  • Twin Room, Lake View Offline
  • Guest Room, Double Room Offline
  • Guest Room, Twin Room Offline
  • Room, 1 King Bed, Garden View
  • Room, 2 Twin Beds, Garden View
  • Room, 1 King Bed, Lake View
  • Room, 2 Twin Beds, Lake View
  • Room, 1 King Bed (Club Access)
  • Room, 2 Twin Beds (Club Access)
  • Club Room, 1 King Bed (Club Deluxe)
  • Club Room, 1 King Bed, Lake View
  • Club Room, 2 Twin Beds, Lake View
  • Room, 1 King Bed
  • Regency, Suite, 1 King Bed
  • Room, 2 Twin Beds
Want more choice? Check out our other properties in Hangzhou.

At a glance

Key facts

Hotel size

  • This hotel has 390 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Health club
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2004
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

28 Hubin Road - This restaurant serves lunch and dinner.

Cafe - This buffet restaurant serves breakfast, brunch, lunch, and dinner.

Hyatt Regency Hangzhou, Hangzhou’s small print

Also known as

  • Hangzhou Hyatt
  • Hangzhou Hyatt Regency
  • Hyatt Hangzhou
  • Hyatt Regency Hangzhou
  • Hyatt Regency Hotel Hangzhou
  • Regency Hyatt Hangzhou
  • Hyatt Regency Hangzhou Hotel Hangzhou
  • Hyatt Regency Hangzhou Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 250 per night

Breakfast is offered for an extra charge of CNY 194 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hyatt Regency Hangzhou, Hangzhou

Landmarks

  • In Shangcheng
  • West Lake (11-minute walk)
  • Wushan Night Market (10-minute walk)
  • Former Residence of Sha Menghai (12-minute walk)
  • Zhejiang University First Affiliated Hospital (15-minute walk)
  • Si Cheng Church (17-minute walk)
  • Broken Bridge (18-minute walk)
  • Xihu Tiandi (18-minute walk)

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) 42-min drive
  • Hangzhou Station 12-min drive
  • Hangzhou East Railway Station 23-min drive
  • Hangzhou Yuhang Station 33-min drive
  • Longxiangqiao Station 3-min walk
  • Fengqi Road Station 15-min walk
  • Ding'an Road Station 17-min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Recent reviews

Very Good 8.4 From 131 reviews

Hyatt Regency Hangzhou, Hangzhou
Exceptional10.0
Great hotel, lovely setting, fantastic service
This hotel was just great. I travel all the time and this is now my favorite hotel! Julie at the front desk was incredibly helpful, the pool is gorgeous, perfect for laps, gym very good, restaurant and room service wonderful. Stay here!! It's location is so scenic, on West Lake which has a walking path around temples and historic sites. I was the only Western tourist I saw, lots of fun interactions with locals.
Laurel, us2 night trip
Hyatt Regency Hangzhou, Hangzhou
Exceptional10.0
Business traveller, this hotel cannot be beat!
I love this hotel!! Somehow ever time I stay, it ends up being a holiday of sorts, and it's crazy busy. (like-you've never seen an area so busy) The first time I stayed, we were unable to get a taxi to the train station because of how many people were there, so the concierge walked with us 3 blocks to the train station, bought our tickets, gave us a subway map, walked us through how to reach the station, got us THRU SECURITY, and then let us go. Who does this??!! Their service is impeccable. There was a mixup with my room reservation (In China you MUST choose smoking/non) and they immediately upgraded me without question. PS. The buffet is to DIE FOR. The local area is perfect, every time the concierge matches me with a driver (taxi, 80RMB/hr) to play tour guide driving me around to each destination I've noted. I'll never stay anywhere else when in Hangzhou. I always book thru Hotels.com, and don't even have a Hyatt #, but yet they still treat me so wonderful. The location can't be beat, shopping, food, culture, the lake, morning walks, it's my favorite place!! Don't hesitate!
A Traveler, us2 night business trip
Hyatt Regency Hangzhou, Hangzhou
Exceptional10.0
The best!
It's always the best to stay at this hotel. A great location! Lake front view! Shopping! .......
A Traveler, us2 night business trip
Hyatt Regency Hangzhou, Hangzhou
Fair4.0
Construction sight!
Very disappointed. Been going to Hangzhou more than 15 years. 1st and last time here at the Hyatt.
STEPHEN, us2 night business trip
Hyatt Regency Hangzhou, Hangzhou
Exceptional10.0
Great Experience in Hangzhou
Stunning hotel with exquisite service. Amazing rooms right on the lake. Hard to beat anywhere in the world.
David, us2 night business trip

See all reviews

Hyatt Regency Hangzhou, Hangzhou

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