10/10 Exceptional
22 February 2023
Padmanabhan
Padmanabhan, 5-night trip
Verified Expedia guest review
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Elite Vacation Club
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Overview of Elite Vacation Club
Elite Vacation Club
Punta Sam beachfront resort with spa, beach bar
8.2 out of 10 Very good
8.2/10 Very good
38 verified Hotels.com guest reviews
Property highlights
- Pool
- Spa
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
Carretera Punta Sam Km 5.1, Punta Sam, QROO, 77400
Main amenities
- Daily housekeeping
- On the beach
- 6 restaurants and 5 bars/lounges
- Full-service spa
- 5 outdoor pools
- Breakfast available
- Free children's club
- Free supervised childcare
- 24-hour fitness centre
- Free beach cabanas
- Beach umbrellas
- Beach sunloungers
Feel at home
- Babysitting (surcharge)
- Children's pool
- Playground on site
- Children's club (free)
- Connecting/adjoining rooms available
- Premium TV channels
Room options
About this area
What's nearby
- On the beach
- Playa Mujeres Golf Club - 8 min drive
- Garrafon Natural Reef Park - 66 min drive
- Ultramar Ferry Puerto Juárez - 8 min drive
- Terminal Marítima Isla Mujeres - 78 min drive
- Norte Beach - 78 min drive
- Cancun Mall - 10 min drive
- Puerto Cancun Marina Town Center - 12 min drive
- Plaza Las Americas - 11 min drive
- Dubai Palace Casino - 12 min drive
- Punta Sur - 85 min drive
Getting around
Restaurants
- Hiroshi Bar - 6 min walk
- Caprichos Villa del Palmar - 4 min walk
- Davinos - 4 min walk
- El Suspiro - 6 min drive
- Restaurant Flamingos - 2 min drive
About this property
Elite Vacation Club
All-inclusive
All-inclusive room rates at Elite Vacation Club are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Water activities
Kayaking
Land activities
Fitness facilities
Volleyball
Children's club
Lessons/classes/games
Aerobics
Yoga
Entertainment
On-site entertainment and activities
Languages
English, Italian
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.
At a glance
Hotel size
- 415 units
- Arranged over 9 floors
Arriving/Leaving
- Check-in time from 4:00 PM until midnight
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age – 25
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
- If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 25
Children
- Babysitting*
- Free supervised childcare
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
Parking
- Free on-site self-parking
- Free on-site valet parking
- Wheelchair-accessible parking on site
Transfers
- Airport shuttle on request (available 24 hours a day)*
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 7:00 AM–11:30 AM
- 6 restaurants
- 5 bars/lounges
- Beach bar
- Coffee shop
- Coffee/tea in a common area
- 24-hour room service
- Snack bar/deli
Travelling with children
- Free children's club
- Children's pool
- Playground
- Free supervised childcare/activities
- Local/corner shop
What to do
- On the beach
- Beach volleyball
- Kayaking
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Free newspapers in reception
- Wedding services
- Multilingual staff
- Porter/bellhop
- Free beach cabanas
- Beach sunloungers
- Beach towels
- Beach umbrellas
- Romance packages
Facilities
- 3 buildings/towers
- ATM/banking
- Garden
- Terrace
- 24-hour fitness centre
- 5 outdoor pools
- Full-service spa
- Massage/treatment rooms
Accessibility
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible public bathroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair-accessible fitness centre
- Wheelchair-accessible restaurant
- Accessible airport shuttle
- Wheelchairs available on site
Room amenities
Be entertained
- 50-inch flat-screen TV
- Premium satellite channels
Home comfort
- Air conditioning (climate-controlled)
- Ceiling fan
- Minibar
- Espresso maker
- Dressing gowns and slippers
- Iron/ironing board
- Window screens
Sleep well
- Pillow menu
- Blackout curtains
- Premium bedding
What to enjoy
- Furnished balcony
- Individually furnished and decorated
Freshen up
- Shower only
- Free toiletries
- Hairdryer
- Towels
Stay connected
- WiFi
- Phone
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Access via exterior corridors
Special features
Spa
The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
La Casona STK – This steakhouse only serves dinner.
Davino Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast and dinner. Open daily.
Zama Restaurant – This restaurant serves lunch and dinner. Open daily.
Hiroshi Restaurant – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Caprichos – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Refundable deposits
- Deposit: USD 0 per accommodation, per day
Optional extras
- Buffet breakfast is offered for an extra charge of approximately USD 35 to 50 per person
- Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one-way. Maximum occupancy 4)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
- Guests under 18 years old are not allowed in the spa
- Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.
This property accepts credit cards. Cash is not accepted.
Property Registration Number TRM180530UU8
Also known as
Elite Vacation Club Resort
Elite Vacation Club Punta Sam
Elite Vacation Club All Inclusive
Elite Vacation Club Resort Punta Sam
Frequently asked questions
Reviews
8.2
Very good
9.3/10
Cleanliness
9.2/10
Staff & service
8.7/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
19 February 2023
Jeremaine
Jeremaine, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 February 2023
Chelsea
Chelsea, 3-night romance trip
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8/10 Very good
8 February 2023
Kimberly
Kimberly, 4-night romance trip
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8/10 Very good
28 January 2023
Daniel Esteban
Daniel Esteban, 3-night romance trip
Verified Expedia guest review
6/10 Good
26 January 2023
ZHAMAL
ZHAMAL, 6-night trip
Verified Expedia guest review
10/10 Exceptional
23 January 2023
Kerry
Kerry, 4-night trip
Verified Expedia guest review
8/10 Very good
30 December 2022
lorena
Verified Expedia guest review
10/10 Exceptional
15 December 2022
Sean
Verified Expedia guest review
10/10 Exceptional
14 December 2022
Guadalupe
Verified Expedia guest review
Additional information about Expedia Group
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