The front desk is open daily from 9 AM - 5 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.
All guests must notify this property in advance of their anticipated arrival time. Please note that guests planning to arrive outside check-in hours, and those wishing to arrange early check-in, must contact the property 24 hours in advance and will be subject to a fee.
Check-in for the property is based at a different location, at the Mauna Lani Terrace located at 68-1399 Mauna Lani Drive, Kamuela, Hawaii. The office is to the left of the entrance gate (gate entry not required) and hours are 9 AM-5 PM daily.
Late-arriving guests will find an after-hours check-in box to the right of the check-in office door. The box contains a phone from which guests can call an answering service and receive a combination to open a lock box below. The lock box contains instructions for accessing guest accommodations. Guests must contact the check-in office the following morning to complete the registration process.
Guests can contact the office using the number on the reservation confirmation received after booking.