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Emporio Hotel & Suites Cancun, Cancun

3.5 stars
Blvd. Kukulcan, Retorno Gucumatz, Km.17Lote 49, Segunda Etapa, Zona Htl., CancunQROO77500Mexico, 800-491-6126
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Excellent4.0 / 5
Beach
Beautiful beach
Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
1089See all 1,089 Hotels.com reviews
From 1,659 reviewsTripAdvisor Traveller Rating

Emporio Hotel & Suites Cancun, Cancun

Hotel Info: 866-539-8117

from $153
  • Standard Room
  • Suite, 1 Bedroom, Kitchen, Ocean View
  • Suite, 2 Bedrooms, Resort View
  • Suite, 2 Bedrooms, Kitchen, Ocean View
  • Junior Suite
  • Run of the house
  • Suite, 2 Bedrooms, Beachside
  • Suite, 1 Bedroom, Kitchen, Oceanfront
  • Superior Room, Ocean View
  • Suite, 2 Bedrooms, Ocean View
  • Superior Room, Oceanfront
  • Suite, 2 Bedrooms, Kitchen, Oceanfront
  • Master Suite

At a glance

Key facts

Hotel size

  • This hotel has 399 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-7 AM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free extended parking

Other information

  • All-inclusive rates available

Also known as

  • Cancun Emporio
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Breakfast costs between MXN 200 and MXN 280 per person (approximately)

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
Things to do
  • On private beach
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 12
  • Year Built 1983
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
  • DVD player
Stay connected
  • Free WiFi
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Emporio Hotel & Suites Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Room service

Dining

Condimento Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the ocean and pool, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.

Recreation

On Site

  • Free bicycles on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Emporio Hotel & Suites Cancun, Cancun’s small print

Also known as

  • Cancun Emporio
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Breakfast costs between MXN 200 and MXN 280 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 1089 reviews

Emporio Hotel & Suites Cancun, Cancun
Poor1.0 / 5
I booked Superior room, ocean view with Emporio. While checking in I made sure its the same room and the receptionist said "YES" ,my room was on second floor and when I reached room, I could see a wall view from my balcony. I went back to the reception and asked if this is a ocean view room , the lady at the reception says Yes and even though we see a wall, this room falls under the category of ocean view and when asked to changed the room she just bluntly says there is no availability and keeps arguing that this comes under the same category and I have to stay in the same room as they dont have any other room available. As I asked her to call the manager, she went inside spoke something and then said she will check. I am really not happy with there service, we go on vacation and most of the time is wasted running over these guys. And the receptionist was so rude, she just started questioning whether you need the room or not. After insisiting so mnay times she calls out the manager and he being in the next dorr does not want to come out and speak. Would never go back again nor suggest anyone
1 night romance trip
Emporio Hotel & Suites Cancun, Cancun
Good3.0 / 5
Unexpected fees charged at check-in
Very unhappy with check-in process. I reserved a room with 2 beds, without realizing that I had selected "one adult". When my husband and I checked in they charged us an additional $142 for having 2 people in the room. I objected but desk clerk insisted we owed money (we did not do an all inclusive). Made no sense since room provided for up to 4 people. I have gone on hotels.com to try reserving room again for one adult, then for two adults, and the price is the same. I believe we were unfairly charged. Also checkout process very slow, took 25 minutes to basically just drop off keys.
3 night romance trip
Emporio Hotel & Suites Cancun, Cancun
Excellent4.0 / 5
Family of 5
It is a very good hotel, however as it is big you have to make a lot of stairs and walk a lot, but hotel is great!!
2 night family trip
Emporio Hotel & Suites Cancun, Cancun
Fair2.0 / 5
Paid more then advertised rate of 109...
4 night romance trip
Emporio Hotel & Suites Cancun, Cancun
Outstanding5.0 / 5
Beautiful and comfortable
It was a great place. Everything wonderful and the staff so friendly and courteous. We will com back.
7 night romance trip

See all reviews

Emporio Hotel & Suites Cancun, Cancun

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