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Emporio Hotel & Suites Cancun, Cancun

3.5 stars
Blvd. Kukulcan, Retorno Gucumatz, Km.17Lote 49, Segunda Etapa, Zona Htl., CancunQROO77500Mexico, ‏800-491-6126
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Excellent4.0 / 5
Beach
Beautiful beach
Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
1015See all 1,015 Hotels.com reviews
From 1,506 reviewsTripAdvisor Traveller Rating

Emporio Hotel & Suites Cancun, Cancun

Hotel Info: 866-539-8117

from $90
  • Standard Room
  • Suite, 1 Bedroom, Kitchen, Ocean View
  • Suite, 2 Bedrooms, Resort View
  • Suite, 2 Bedrooms, Kitchen, Ocean View
  • Junior Suite
  • Run of the house
  • Suite, 2 Bedrooms, Beachside
  • Suite, 1 Bedroom, Kitchen, Oceanfront
  • Superior Room, Ocean View
  • Suite, 2 Bedrooms, Ocean View
  • Superior Room, Oceanfront
  • Suite, 2 Bedrooms, Kitchen, Oceanfront
  • Master Suite

At a glance

Key facts

Hotel size

  • This hotel has 399 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-7 AM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free extended parking

Other information

  • All-inclusive rates available

Also known as

  • Cancun Emporio
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Breakfast costs between MXN 200 and MXN 280 per person (approximately)

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
Things to do
  • On private beach
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 12
  • Year Built 1983
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
  • DVD player
Stay connected
  • Free WiFi
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Emporio Hotel & Suites Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Room service

Dining

Condimento Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the ocean and pool, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.

Recreation

On Site

  • Free bicycles on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Emporio Hotel & Suites Cancun, Cancun’s small print

Also known as

  • Cancun Emporio
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Breakfast costs between MXN 200 and MXN 280 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 1015 reviews

Emporio Hotel & Suites Cancun, Cancun
Outstanding5.0 / 5
Will stay here again.
We went on a family vacation. Staff was great. Room was spacious! Very clean as well. They are remodeling areas of the hotel but that caused no problem for us. Pool was lovely, for kids and adults and the food from the buffet at the hotel restaurant was delicious. I liked that the hotel was nice and peaceful.
4 night family trip
Emporio Hotel & Suites Cancun, Cancun
Good3.0 / 5
The room was a little outdated but clean and spacious. Staff was helpful and friendly. Planned activities were fun.
6 night family trip
Emporio Hotel & Suites Cancun, Cancun
Outstanding5.0 / 5
Great location and hotel is perfect if you are not looking for all inclusive hotel scene.
4 night romance trip
Emporio Hotel & Suites Cancun, Cancun
Fair2.0 / 5
Booked a 3 night stay and only stayed 1 night
Booked a three night stay but only stayed for one night due to hotel construction. Still waiting to get a possible refund. The room was really nice but the hotel service was horrible.
3 night family trip
Emporio Hotel & Suites Cancun, Cancun
Poor1.0 / 5
I don't get why this place has such high ratings. The rooms are standard at best. The layout is not the easiest to navigate initially, parts are under construction, and I've been given horrible service. Simple requests for transport assistance aren't helpful. My part of the hotel had Internet problems while the rest of the hotel was fine -- when i asked for assistance (which I had to call five times for before giving up), I was just transferred several times so they didn't have to deal with it. If you're looking for a budget hotel for the kids, this may fit it, but you get what you pay for.
2 night trip

See all reviews

Emporio Hotel & Suites Cancun, Cancun

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