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Emporio Hotel & Suites Cancun, Cancun

3.5 stars3.5 stars
Blvd. Kukulcan, Retorno Gucumatz, Km.17Lote 49, Segunda Etapa, Zona Htl., CancunQROO77500Mexico, 866-209-9122
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Excellent4.0 / 5
Room
Room is all right
Location
Great location
Beach
Beautiful beach
Pool
Great pool
1160See all 1,160 Hotels.com reviews
From 1,789 reviewsTripAdvisor Traveller Rating

Emporio Hotel & Suites Cancun, Cancun

Hotel Info: 866-209-9122

from $147
  • Standard Room
  • Suite, 1 Bedroom, Kitchen, Ocean View
  • Deluxe Double Room
  • Suite, 2 Bedrooms, Resort View
  • Suite, 2 Bedrooms, Kitchen, Ocean View
  • Junior Suite
  • Run of the house
  • Suite, 2 Bedrooms, Beachside
  • Suite, 1 Bedroom, Kitchen, Oceanfront
  • Superior Room, Ocean View
  • Suite, 2 Bedrooms, Ocean View
  • Superior Room, Oceanfront
  • Suite, 2 Bedrooms, Kitchen, Oceanfront
  • Master Suite
  • Deluxe Double Room

At a glance

Key facts

Hotel size

  • This hotel has 399 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-7 AM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free extended parking

Other information

  • All-inclusive rates available

Also known as

  • Cancun Emporio
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Breakfast costs between MXN 200 and MXN 280 per person (approximately)

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
Things to do
  • On private beach
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 12
  • Year Built 1983
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
  • DVD player
Stay connected
  • Free WiFi
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at this resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Room service

Dining

Condimento Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the ocean and pool, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.

Recreation

On Site

  • Free bicycles on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Emporio Hotel & Suites Cancun, Cancun’s small print

Also known as

  • Cancun Emporio
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Family
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Breakfast costs between MXN 200 and MXN 280 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 1160 reviews

Emporio Hotel & Suites Cancun, Cancun
Excellent4.0 / 5
Just ok
Its our 4th time staying at Emporio and probably the worst. I would stay again but will never buy the all inclusive package. The food is barely ok and the drinks were AWFUL. After throwing away 9 of my 12 margaritas, I went across the street and bought my own bottle of liquor. Yes, hard to believe that they can't get a margarita correct in Mexico but they were hideous. They ran out of beer twice and were serving my husband warm beer out of a can - they would not give me cans to put in my refrigerator which was infuriating. Two mornings we ate our entire breakfast without them brining anything to drink. When I went up to the bar to get the water myself I was told to "sit down". Two days our room was never cleaned and on most days they came to clean when we were trying to get ready for dinner and then they just never came back. The service this time was not good....and neither was my tipping.
8 night romance trip
Emporio Hotel & Suites Cancun, Cancun
Poor1.0 / 5
This hotel is under construction January 2017
This would have been a nice hotel to vacation the room was set up nicely and the kitchen was clean. The beach access was excellent. We arrived in the afternoon on Saturday and the first day was good. The facility is a little dated and the work out room does not have much to it. Some free weights, two machines and a half a dozen cardio machines. The real problem was that the building next to the front desk was under construction. The front desk staff decided to put us next to that building. Like I said this was no big deal on Saturday or Sunday as there were no workers working. However, Monday morning at 6:45 a.m. we were woke to the sound of hammering. I called the front desk to complain about the noise. By 7 a.m. our wall next to the construction zone was vibrating due to the sounds of saws, hammers, drills and workers. A second call to the front desk did nothing to halt the noise. By the time the manager arrived to work at 8 a.m. the work was in full swing. The manager offered us free breakfast but did nothing else to remedy the the problem. Hotels.com did not indicate the property was under construction or we would have chosen another hotel. From the conditions of the facility, I believe this hotel will be under construction for quite some time. I have photos of the property but the web page will not allow them to be down loaded.
2 night family trip
Emporio Hotel & Suites Cancun, Cancun
Fair2.0 / 5
Meh
Average would be the best grade I can give my experience. The hotel is doing extensive remodeling which we were not told about up front. It was noisy. The front desk staff was rude when the keys to our room didn't work and we were locked out (cold and wet from the pool). They were also rude at fd at check out. Bellman and waiters were very nice and prompt. Housekeeping was hit or miss. Pool was dirty almost everyday and sometimes too cold to swim in...
5 night family trip
Emporio Hotel & Suites Cancun, Cancun
Excellent4.0 / 5
Great service, clean place from the 80's
I love the courtesy and the friendliness of the personnel. They addressed issues with the room immediately. However, I wouldn't return until the rooms are updated . The rooms are soooooo old and haggard. I don't care how much they cleaned, the room looked dreary.
5 night trip
Emporio Hotel & Suites Cancun, Cancun
Good3.0 / 5
It was fair.
Went there for a business trip. Currently it's being remodeled. Convention location a little difficult to get to maze wize but it's beautifully remodeled. Bedrooms definitely need to be updated - it seems there working on it for the future. Room service is just pizza and sandwiches. Wished they had authentic regional food. Looks nice for families. It needs signs on the update easy to get lost and its not fun having to carry a map for everything. Overall it was a decent stay for the price.
1 night business trip

See all reviews

Emporio Hotel & Suites Cancun, Cancun

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