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Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

4.5 stars4.5 stars
Carr. Federal 307 Chet-Pto. JuarezKm 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto MorelosQROO77580Mexico
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Outstanding4.7 / 5
Room
Great room
Location
Great location
Vibe
Awesome vibe
Amenities
Great amenities
763See all 763 Hotels.com reviews
From 11,171 reviewsTripAdvisor Traveller Rating

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

from $473
  • Excellence club two story roof terrace
  • Junior Suite, Pool View
  • Junior Ste Spa-Pool View Swim-Up
  • Jr Ste Ocean View
  • Two-Story Rooftop Terrace Suite Spa/Poolview
  • Excellence Club Jr Suite OCF
  • Excellence Club Jr Suite Swim Up OV
  • Excellence Club Honeymoon Suite Ocean Front OCF

At a glance

Key facts

Hotel size

  • This hotel has 440 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
The check-in location differs from the property location. To check in, go to Excellence Club

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Food and drink
  • Free breakfast
  • 10 restaurants
  • 10 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • On private beach
  • Number of outdoor pools - 6
  • Free pool cabanas
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Swim-up bar
  • Tennis on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 104410
  • Conference space size (meters) - 9700
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built 2004
  • Elevator/lift
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Separate living room
  • Separate sitting area
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Excellence Riviera Cancun features MIILE SPA offering massages, aromatherapy and hydrotherapy treatments, body treatments and wraps, facial treatments, manicures and pedicures. The Spa includes 14 treatment rooms, hot springs/mineral springs, sauna, spa tub, spa boutique, and garden views. Advanced reservations are required for spa treatments and massages. Guests under 18 are not allowed in the spa.

Dining

Toscana - This restaurant specializes in Italian cuisine and serves dinner only.

Agave - This restaurant specializes in Mexican cuisine and serves dinner only.

Spice - This restaurant specializes in Asian cuisine and serves dinner only.

Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only.

Basmati - This restaurant specializes in Indian cuisine and serves dinner only.

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos’s small print

Also known as

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.7 /5 from 763 reviews

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Does not get any better!
Does not get any better!
3 night family trip
Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Beach was amazing, really fine sand and No rocks under water, Room had screens which is great because we like to sleep with open windows and without AC which did not work well and smelled moldy. Food was great, we liked the Barcelona Buffet, French and Indian restaurants were the best of the 10 on the property. None felt crowded.
5 night romance trip
Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Absolutely stunning resort with great food!
This resort is spectacular! We were told it was fully booked, but it never felt that way. We ate at several different restaurants and the food was equally as good at each. I was surprised by how delicious everything was! Even the buffet, which I'm normally not a fan of. The service at all but the French restaurant was slow, but we were never in a hurry. All of the waiters were super friendly, although their English wasn't tremendously good - however, we were in their country so I think it's only fair. They kept trying to get our daughters to speak Spanish - which I though was good practice for them. We especially liked Antonio, "the crepe guy". We were always first in line at 4pm to get our crepes with Nutella & his homemade caramel sauce! Delicious! The resort is somewhat compact, but every building seems to have their own pool. The main pool features the swim-up bar, which is nice. We also used the heated pool & the one by our building. Waiters would make their way to each pool about every 15 minutes or so. It was delightful!
2 night family trip
Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Staff was very friendly and accomodating and resort has pretty much everything you need.
4 night romance trip
Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Excellent4.0 / 5
Warm Christmas
I enjoyed this resort, it was worth the extra money. The food and customer service were wonderful. I wouldn't splurge for the swim up room on the next visit because the lazy river was freezing. The swim up bar was also very cold. There are so many fun activities that we did not want to leave the resort for an excursion.
5 night family trip

See all reviews

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

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