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1 room, 2 adults
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Hotel La Fenice, Rome

3 stars3 stars
Via Francesco Crispi 15RomeRM00187Italy, 800-491-6126
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Good3.7 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Amenities
Great amenities
108See all 108 Hotels.com reviews
From 192 reviewsTripAdvisor Traveller Rating

Hotel La Fenice, Rome

Hotel Info: 866-539-8117

from $107
  • Basic Double Room
  • Standard Double or Twin Room
  • Standard Double Room Single Use
  • Standard Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 12 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

In the hotel

Things to do
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board (on request)
Freshen up
  • Bidet
  • Hair dryer
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Recent reviews

Good 3.7 /5 from 108 reviews

Hotel La Fenice, Rome
Good3.0 / 5
A decent hotel
a very small hotel. The room would have been ok as a double - but they sold it to us for a triple. By the time the 3rd bed was in the room, it was really tight. Also the bathtub was quite inconvenient for showering. The location is ok. The staff was very friendly and helpful. So overall I probably would choose it again. It served the purpose of a good night sleep in the historical center of Rome.
2 night family trip
Hotel La Fenice, Rome
Poor1.0 / 5
DO. NOT. STAY
Will never stay at this hotel again! Our stay was very unsatisfactory- upon checking in we found many issues with the room. The biggest issue was the broken air conditioning unit. Because of the broken unit (which they told us about after we complained in the evening), the room was too hot to sleep at night. We spoke to the reception about our issue and they said they "should" have the unit fixed by the next day, but were very dismissive about the complaint. We asked for ice to cool us down and after 45 minutes they brought us a bowl of 5 ice cubes. Later when I called down they said they couldn't bring me anymore. For the price we paid for the rooms, the hotel should have provided each guest with a fan or been much more understanding of complaints. The room also smelled like sewage, the ceiling was flaking off and the bathroom door had a hole in it. We understand maintenance issues occur at hotels, but the management needs to handle it in a proper way instead of making guests feel bad for not being satisfied with the room. We did have one great employee help us move rooms for the last few nights (even though the AC was not working their either, it was higher up that we could crack the window open without it being too loud). I have emailed a complaint to the hotel and they have not responded. Would highly advise finding another hotel in Rome thats more worth the few hundred dollars!
3 night family trip
Hotel La Fenice, Rome
Poor1.0 / 5
La Fenice Needs Repair
We booked 2 rooms at this property for our family of 5. After 3 weeks in Europe in various hotels this was by far the worst hotel we stayed in. The lobby itself smelled like sewage. By day 2 our entire family was showering in only one of the room's bathrooms because the other bathroom was nearly unusable. The tub was cracked and had obviously been cracked for a significant amount of time. There was black mold growing in the crack and water flooded onto the floor when you used the shower. The other shower also flooded onto the floor. After our room had been "cleaned" the puddle of water was still on the floor. It became a running joke placing bets on whether the puddle would be there throughout the duration of our stay. We weren't going to complain because they are obviously aware of the maintenance issues. These aren't problems that can go unnoticed by staff or owners. On day 2 after a long day of sight seeing we realized that the room had not been vacuumed and the "free mini bar" was restocked at half of the contents of the previous day. Sounds insignificant, but by day 3 when your room still hasn't been vacuumed and you have 3 people in and out of the room the lack of vacuuming is pretty apparent. Our room was not vacuumed once during our stay. Positives: Reception is friendly and the hotel is located near restaurants, shopping and sites. Taking that into account I could not consider booking at this property again after our stay.
4 night family trip
Hotel La Fenice, Rome
Excellent4.0 / 5
The rooms are a bit , but very clean. This was the cleanest hotel that we stayed at in italy. The staff was very friendly and extremely helpful.
4 night romance trip
Hotel La Fenice, Rome
Excellent4.0 / 5
Great little hotel. Room really small, but very nicely arranged. They serve wine and light snacks in their veranda every afternoon. Very nice. Great location, we walked everywhere . Would definitely recommend for someone who wants a small nice city hotel. Their breakfast was simple but tasteful.
3 night family trip

See all reviews

Hotel La Fenice, Rome

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