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Hilton Tulum Riviera Maya All-Inclusive Resort

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

8 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
Premium bedding, free minibar, in-room safe, individually decorated
9 restaurants, lunch, dinner served; Asian cuisine
Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV, fireplace

Overview of Hilton Tulum Riviera Maya All-Inclusive Resort

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
Tulum beachfront property with 9 restaurants and spa
8.4 out of 10 Very Good
8.4/10 Very Good

503 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
The price is $314
Price available on 7/9/2023
Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 3 beach bars
  • 3 poolside bars and 3 bars/lounges
  • Full-service spa
  • 8 outdoor pools
  • Free children's club
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • On the beach
  • Akumal Beach - 8 min drive
  • Xel-Há Park - 11 min drive
  • Yal-ku Lagoon - 13 min drive
  • Half Moon Bay - 23 min drive
  • Dos Ojos Cenote - 16 min drive
  • Soliman Bay - 22 min drive
  • Tulum National Park - 15 min drive
  • Cenote Azul - 16 min drive
  • Tulum Mayan Ruins - 22 min drive
  • Gran Cenote - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 84 min drive
  • Cozumel Intl. Airport (CZM) - 28.5 miles/45.8 km

Restaurants

  • Thali Restaurant - 7 min drive
  • Restaurante Yucatan - 6 min drive
  • Restaurant Kukulkan - 7 min drive
  • Restaurante Arlequin - 7 min drive
  • Piscis snack bar - 7 min drive
Map

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

At Hilton Tulum Riviera Maya All-Inclusive Resort, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be within a 10-minute drive of Akumal Beach. 8 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and body treatments. Noriku, one of 9 restaurants, serves Asian cuisine and is open for dinner. Other highlights at this luxurious property include 3 beach bars, a free kid's club, and a children's pool. Fellow travelers say great things about the breakfast.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

This information is provided by our partners.

At a glance

Hotel size

  • 735 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:30 AM
  • 9 restaurants
  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • Coffee shop
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Shopping

Working away

  • Business center
  • 7 meeting rooms
  • Computer station
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 12 buildings/towers
  • Built in 2022
  • Safe-deposit box at front desk
  • 8 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Handrails in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Children's robes

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Fireplace
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The onsite spa has 13 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Dining

Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Guests can access their rooms with a mobile device.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Frequently asked questions

Does Hilton Tulum Riviera Maya All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Tulum Riviera Maya All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?
As of Jun 10, 2023, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on Jul 9, 2023 start from $314, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Hilton Tulum Riviera Maya All-Inclusive Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there's free valet parking.
What are the check-in and check-out times at Hilton Tulum Riviera Maya All-Inclusive Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Hilton Tulum Riviera Maya All-Inclusive Resort and nearby?
Hilton Tulum Riviera Maya All-Inclusive Resort has 3 poolside bars and 3 beach bars, as well as a spa and beach cabanas.
Are there restaurants at or near Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there are 9 onsite restaurants, featuring beachfront dining, Asian cuisine, and ocean views.
Does Hilton Tulum Riviera Maya All-Inclusive Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Reviews

8.4

Very Good

9.4/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

8/10 Very Good

Amazing family vacation!
Trip was relaxing for is traveling with our 6-year-old son. Kids club is amazing with great service and fun activities for kids his age including a water park overlookkng the ocean!
Nydia, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Disappointing food but lovely condition Hotel
It was my first time trying all inclusive and I had expected food to be better as it’s a big part of the experience. I had the worst ever burger on room service, tasted rubbery and like fart, it could not have been fresh and takes over an hour. The fries were always cold or tasted off/stale whether in restaurant or room service. You get an evening meal in the restaurants but if you are staying a week you will get bored as there are only 4. I did like the buffets though, particularly breakfast and also liked the churreria, felt like these were the only places I could get fresh food. I think it’s a well maintained hotel, with some beautiful views and the staff are pleasant and helpful but I got bored after a while, the beach and pools were ok, gym was small/under equipped for a resort of that size…I wish I only stayed 1 or 2 nights, as maybe it’s best suited to families. I definitely had a lot more fun in Tulum Hotel zone and enjoyed the flexibility for food and things to do there.
3-night trip
Verified Hotels.com guest review

8/10 Very Good

Okay not bad
It’s a beautiful location very nice rooms the restaurants are ok food nothing more than that. The service seems like they really want to help you but by the end nothing gets done.
henry, 6-night family trip
Verified Hotels.com guest review

8/10 Very Good

Great place for Families
Had a really nice stay. The entire staff really went above and beyond to make the trip special. Food was decent and the reservation restaurants were really good. The churreria was probably our favorite.
Todd, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

People were amazing. Rooms were new and beautiful although great for a couple, difficult for friends as the bathroom and shower have opaque swinging doors and limited privacy. Hotel sits on rock. Swimming in Caribbean Sea is very limited. Buffets are small. If you have kids who need chicken fingers, fries and pizza- there is none.
pamela, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gerald Lloyd, 9-night trip
Verified Expedia guest review

6/10 Good

The food is OK overall. There is no good bread nor good guacamole. Our ground floor toilet had some odors from time to time. Or room floor was waxed and very very slippery. Our in room safe did not work at first but someone came to address it. The snacks and drinks in the fridge were good. Room service is very limited and very slow. Place is beautiful overall.
Amar, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

This resort exceeded my expectations. It is practically new which is a plus. All the a La carte restaurants were 5 stars in food quality, presentation and service. The pool bars and main hotel had excellent drinks and food. The lobby bar had some of the best chicken wings I’ve ever had (embarrassing to say how many we ate). The other bars in front of Casa 3 also provided great drink service (out of a yellow Volkswagen van) and snacks. There was a whole section for kids with a huge water park and buffet restaurant. The breakfast buffets were incredible and we dined at one dinner buffet (Mediterranean night) which had hot and cold lobster tails, huge shrimp, oysters, octopus, beautiful salads, pastas, etc. The dessert selections looked and tasted like they were from a professional pastry shop. Getting around via shuttle was never an issue or long wait. The only problem is bad seaweed which caused smells around Casa 3 but they worked hard to remove it. Which wasn’t the case in Akumal where it was terrible looking, smelling and the resorts were not working so hard. If you’re looking for a white sand beach, swimmable water experience this is not the place. They do have a little lagoon area carved out. But the grounds and surrounding area, rocks and and waves is a gorgeous setting. We have stayed at many all inclusive resorts in the Rivera Maya over the decades and this was the best ever. And the price with Expedia were the lowest by comparison. Highly recommend this resort!
Susan, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

The resort is beautiful and the staff and service where impeccable…. definitely would go back!
kelly R, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Madeline, 5-night trip
Verified Expedia guest review