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Pet-friendly hotel with 1 indoor pools, connected to the convention center, near Elsinore Theater
Beautiful Hotel, delicious breakfast, great location
Jun 5, 2022
Great hotel. Excellent service and very friendly people. You’re in the city so as…
May 25, 2022
Remember, collect 10 stamps, get 1 reward* night
You'll be asked to pay the following charges by the property at check-in or check-out:
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
*See fees and policies for additional details or extra charges
The staff is amazing!! Love Russell too!! They were all so friendly & helpful. The breakfast innthe morning way AWESOME! The lady running it was rhe cutest thing ever!
deanna, 1 night business trip, May 16, 2022
Verified Hotels.com guest review
Staff is amazing. Hotel itself looks beautiful. However, we did not appreciate the fact that we could not adjust the thermostat as it is preset by the hotel. The toilet seemed shorter than a standard toilet, which was not comfortable, and the toilet tissue was subpar. At the price I would expect better quality. The beds are no better than the regular "Phoenix Inn" down the street, which we had stayed the night before but wanted to be closer to the hospital due to a family member being there. Both hotels had amazing staff which was so nice to have after the hard days we were enduring at the hospital. I guess I was just expecting a bit more than the Grand provided since the price was so much more. Very clean and again, truly appreciated the friendly staff so very much.
Denise, 1 night family trip, Apr 22, 2022
Verified Hotels.com guest review
It was excellent!
PAUL, 1 night family trip, Apr 15, 2022
Verified Hotels.com guest review
nice hotel downtown. if they give you a room on the second floor with an odd number you should ask for a different one. these rooms have a view of a fence on the roof of the hotel. i don't know why they gave this room to me. my main complaint. the hotel was not full when i was there!
2 night business trip, Apr 9, 2022
Verified Hotels.com guest review
Staff was incredible. I appreciate all the help and knowledge the staff provided. Wonderful group of people.
Michelle, 1 night trip, Mar 26, 2022
Verified Expedia guest review
The property is easy to find, check in was quick friendly and efficient, and the parking was very close and easy to access. The property, room and pool/spa were all very nice and we had a very relaxing stay. When we return, and we will, we hope the restaurant will be re-opened but we were able to walk to any kind of restaurant we could have wanted during our stay.
Andrew, 2 night family trip, Mar 24, 2022
Verified Expedia guest review
The women at checkin were delightful and very helpful about the area. There was a wedding party having photos taken in the lobby which was no surprise as it is a beautiful setting. Breakfast was plentiful and delicious in a spacious room. Room was comfortable with sitting area, desk and bed and plenty of space to move around. We’d enjoy staying again in this centrally located hotel.
1 night trip, Mar 19, 2022
Verified Hotels.com guest review
I liked Everything!!! Thank you very much
Alvin, 1 night trip with friends, Mar 18, 2022
Verified Orbitz guest review
Only issue I had was how small the tvs where and the sink in the room I was staying kept dripping no matter how much I tried to turn it off. Got to the point where it sounded like someone was popping a cork every few minutes other than that it was amazing.
Deanta, 1 night romance trip, Mar 3, 2022
Verified Expedia guest review
Well booked a 1 night stay for early morning doctor appointment. Check in was fine Tuesday night. Attempted to use the shower but no hot water. Called front desk and was told they were having a “minor inconvenience with the hot water system “. Was told maintenance was coming in tomorrow morning. Okay fine. Things happen. Well went to doctor appointment and found out needed to come back 6 hours later. Stopped by the front desk to request late checkout at 2. No problem and was given an apology about the limited hot water available. The Grand Hotel has been dealing with this since wait for it since FRIDAY. I MADE THE RESERVATION ON SUNDAY. At no time was I informed about limited hot water. Not at booking. Not at check in. The hot water was not limited it was nonexistent. As we start to check out still no hot water. If I had known about the hot water I certainly would have booked at another hotel. And yet they continue to take reservations? IDK. But might want to ask before making a reservation if hot water is limited or nonexistent. For $200 a night, we did expect moderate amount of hot water. No one has offered any compensation yet but I certainly will be talking to the hotel manager.
Barbara, 1 night family trip, Mar 1, 2022
Verified Expedia guest review