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Holiday Inn Cancun Arenas, Cancun

3 stars
Blvd Kukulkan Km 2.5Zona Hotelera, CancunQROO77500Mexico, 855-239-9227
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Good3.3 / 5
Location
Great location
Value
Value for money could be better
Wellness
Wellness & sports facilities could be improved
96See all 96 Hotels.com reviews
From 785 reviewsTripAdvisor Traveller Rating

Holiday Inn Cancun Arenas, Cancun

Hotel Info: 855-239-9227

from $89
  • Standard Room Ocean View
  • Standard Room (All Inclusive)
  • Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, View
  • Standard Room Garden View
  • Room, 2 Double Beds, Smoking
  • Standard Room
  • Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Smoking (Leisure)
  • Room, 1 King Bed, Non Smoking (Leisure)
  • One King Bed Accessible Smoking
  • Room, 2 Double Beds, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 209 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Arenas Cancun
  • Holiday Inn Cancun Arenas
  • Holiday Inn Cancun Arenas Hotel Cancun
  • Holiday Inn Cancun Arenas Hotel
  • Holiday Inn Arenas Cancun
  • Cancun Arenas
  • Cancun Arenas Holiday Inn
  • Cancun Holiday Inn
  • Cancun Holiday Inn Arenas
  • Holiday Inn Arenas
  • Holiday Inn Arenas Hotel
  • Holiday Inn Arenas Hotel Cancun
  • Holiday Inn Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Day (25 December) Gala Dinner per adult: MXN 9000.00
  • Christmas Day (25 December) Gala Dinner per child: MXN 450.00 (from 5 to 12 years old)
  • New Year's Day (1 January) Gala Dinner per adult: MXN 1000.00
  • New Year's Day (1 January) Gala Dinner per child: MXN 500.00 (from 5 to 12 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: MXN 1249.00

Optional extras

Buffet breakfast is offered for an extra charge of MXN 269 for adults and MXN 129 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 450 per pet, per night

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • On private beach
  • Beach cabanas (surcharge)
  • Outdoor pool
  • 24-hour fitness facilities
  • Kayaking on site
  • Golfing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Marina on site
  • Beach umbrellas
  • Beach towels
Working away
  • Business center
  • Meeting rooms 2
  • Conference space size (feet) - 272
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Arenas - This restaurant serves breakfast, lunch, and dinner.

Diletto - This restaurant specializes in Italian cuisine and serves dinner only.

Ocean Grill Tequila - This restaurant specializes in Mexican cuisine and serves dinner only.

Holiday Inn Cancun Arenas, Cancun’s small print

Also known as

  • Arenas Cancun
  • Holiday Inn Cancun Arenas
  • Holiday Inn Cancun Arenas Hotel Cancun
  • Holiday Inn Cancun Arenas Hotel
  • Holiday Inn Arenas Cancun
  • Cancun Arenas
  • Cancun Arenas Holiday Inn
  • Cancun Holiday Inn
  • Cancun Holiday Inn Arenas
  • Holiday Inn Arenas
  • Holiday Inn Arenas Hotel
  • Holiday Inn Arenas Hotel Cancun
  • Holiday Inn Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Day (25 December) Gala Dinner per adult: MXN 9000.00
  • Christmas Day (25 December) Gala Dinner per child: MXN 450.00 (from 5 to 12 years old)
  • New Year's Day (1 January) Gala Dinner per adult: MXN 1000.00
  • New Year's Day (1 January) Gala Dinner per child: MXN 500.00 (from 5 to 12 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: MXN 1249.00

Optional extras

Buffet breakfast is offered for an extra charge of MXN 269 for adults and MXN 129 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 450 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.3 /5 from 96 reviews

Holiday Inn Cancun Arenas, Cancun
Poor1.0 / 5
This Hotel was not what it was advertised as. No bath towels Bad smell Limited hot water
5 night romance trip
Holiday Inn Cancun Arenas, Cancun
Good3.0 / 5
Not for businesses
Hotel is not for business. Is definitely an economy option for family stay.
1 night business trip
Holiday Inn Cancun Arenas, Cancun
Fair2.0 / 5
Holiday Out at this Holiday Inn
There's not enough parking spaces. You have to give the hotel "security" your car keys so they can move your car in case other people need to park as well. The front desk never answered any of our calls over the course of four days we were there. Housekeeping finally answered once after never leaving us towels. We had to switch rooms since the first room they put us in didn't have a working AC. Appreciated the room upgrade with ocean view. The hotel service stinks. No one smiled. No one greeted us. The front desk people rather answer the people and talk with the person on the phone rather than finishing up helping you, who is standing right in front of them. The ice machine did not work three of the four days we were there. No water in the gym. We informed the front desk. The day after there was still no water so we decided to stop using or asking for anything else, including never staying at another holiday inn.
4 night romance trip
Holiday Inn Cancun Arenas, Cancun
Good3.0 / 5
Bad nights at the Arenas......
The stay in Cancun was the best but, the hotel needs lots of help. The day we arrived we called the Lobby to report that it was hotter inside the room that it was outside. They sent someone right away to fix it and we were told it was a bad the thermostat and that they would replace it the following day. We were there 5 nights and it was bad it never got fixed and we were never offered a room change because hotel was full. I would ask about the thermostat and we were told "waiting for it to come in". I think it was ordered in China or something...
5 night family trip
Holiday Inn Cancun Arenas, Cancun
Excellent4.0 / 5
Good Value
Clean and well appointed.
1 night trip

See all reviews

Holiday Inn Cancun Arenas, Cancun

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