8/10 Very Good
Jun 26, 2022
Broken Air Conditioner in heatwave
The air conditioner did not work. It was 25+ degrees Celsius. Told the receptionist in the morning and I was told they send someone to fix it during the day. When I can back in the evening it was hot! The air conditioner did not work. I told reception again they said no one had looked at it but could send someone. A maintenance person came and told me it’s broken and can’t be fixed, and that reception would call me within 5 minutes. After half an hour a I went down again. I was told it is too late to change rooms and I got a fan. Was told to come back in the morning. I did and they suggested I check out and check back in later and if I wanted to se the room I had to stay at the hotel all day. And all the time they had to ask “a manager”. Completely incapable of making any decisions at all.
I felt I was politely told to f**k off and don’t bother them over and over.
And at my checkout they tried to charge me a second time!! And for the breakfast I was given as a compensation for the broken Air conditioner. So service is non existing. Would not recommend his hotel to anyone. All thank s to the receptionists lack of doing anything.
Location is great, but luckily there are plenty other hotels around for my next visit.
Caroline, 3-night trip
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