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ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai

5-star5 stars
287, Dr. Babasaheb Ambedkar RoadParel, MumbaiMaharashtra400012India
Family-friendly Mumbai hotel in Parel, near Siddhi Vinayak Temple
  • Free WiFi in lobby and free parking
Fabulous8.8
Service
Fantastic service
Breakfast
Tasty breakfast
Vibe
Awesome vibe
WiFi
Complaints about WiFi
108See all 108 Hotels.com reviews
From 2,287 reviewsTripAdvisor Traveller Rating

ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai

from $116
  • Executive Club
  • The Towers
  • ITC One
  • Executive Room
  • Signature Room (ITC One)
  • Premier Room, Tower (The Towers)
  • Executive Room (Club)
  • Executive Room (Exclusive)
  • Room
Want more choice? Check out our other properties in Mumbai.

At a glance

Key facts

Hotel size

  • This hotel has 242 rooms
  • This hotel is arranged over 30 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa.
Taxes are subject to change based on Goods and Services Tax (GST) implementation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas (4-device limit)

  • WiFi and wired Internet access in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Health club
  • Sauna
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 3
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Kaya Kalp - The Spa has 6 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

Kebabs and Kurries - This restaurant serves lunch and dinner.

Shanghai Club - This restaurant serves lunch and dinner.

Hornbys Pavilion - This restaurant serves breakfast, brunch, lunch, and dinner. Open 24 hours.

ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai’s small print

Also known as

  • ITC Grand Central Mumbai
  • ITC Grand Central Luxury Collection Mumbai
  • ITC Grand Central Luxury Collection
  • ITC Hotel Mumbai Grand Central
  • ITC Mumbai Grand Central
  • Itc Grand Central Hotel Mumbai (Bombay)
  • ITC Grand Central Mumbai Hotel
  • ITC Grand Central Hotel
  • ITC Grand Central
  • ITC Grand Central Luxury Collection Hotel Mumbai
  • ITC Grand Central Luxury Collection Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for INR 1500.0 per night

Breakfast is offered for an extra charge of INR 982 per person (approximately)

Airport shuttle service is offered for an extra charge of INR 1588 per vehicle (one way)

WiFi is available in guestrooms for INR 600 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for INR 600 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for INR 600 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai

Landmarks

  • In Parel
  • Siddhi Vinayak Temple (34-minute walk)
  • KEM Hospital (8-minute walk)
  • High Street Phoenix Mall (25-minute walk)
  • Powai Lake (28-minute walk)
  • Jijamata Udyaan (29-minute walk)
  • Mahalaxmi Racecourse (36-minute walk)
  • Plaza Cinema (38-minute walk)

Getting around

  • Mumbai (BOM-Chhatrapati Shivaji Intl.) 34-min drive
  • Mumbai Parel Station 16-min walk
  • Mumbai Lower Parel Station 20-min walk
  • Mumbai Dadar Station 7-min drive
  • Free self parking
  • Free valet parking
  • Airport shuttle (surcharge)

Recent reviews

Fabulous 8.8 From 108 reviews

ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Exceptional10.0
Great welcome!
Amazing experience!! Check in was easy and the staff went above and beyond to make me feel comfortable. The price was very reasonable, but part of that was because you have to pay for internet separately. If you add that amount into your total bill, it is still a very good value!
Megan, us5 night business trip
ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Exceptional10.0
It was a very comfortable stay, great food.
A Traveler, us1 night business trip
ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Good6.0
Disappointed by all the added charges!
The management chooses to nickle and dime with extra charges which quickly add up. I booked multiple night stay on Executive Club level. Where most 5 star hotels include complimentary free one way airport shuttle, this property did not. Additionally there was a high priced added charge for WIFI where most of the other Club Level rooms offer complimentary WIFI. Finally, This management chooses to charge the upgrade price for Executive CLUB LEVEL but in reality, there is little to no added benefit from rooms described as Executive Level. Typically Club Level rooms at other 5 Star Hotels include a free pass to the Club Lounge, but not at the ITC Grand Central. After arrival, they wanted to charge me for and additional daily fee to access the Club Lounge! I booked the room because of the "attractive" room rate which turned out to not be at all attractive after all the added charges! This kind of marketing is counter intuitive to good business sense. I felt like I was ripped off! Until they clean up their act, I will not be a customer of ITC Hotels in Mumbai. Finally, this property is situated close to an hour from BOM Airport, very inconvenient location for me personally and additionally is on the doorstep of slums. It appears that an effort is under way to re-build and modernize the area, but it will likely be a long term effort, it will be.
A Traveler, us2 night business trip
ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Exceptional10.0
Travel to shopping took lot of time due to traffic
bhairvi, us3 night family trip
ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai
Poor2.0
The room was not ready. Then they gave me a room for one person rather than 2.
A Traveler, us4 night business trip

See all reviews

ITC Grand Central, a Luxury Collection Hotel, Mumbai, Mumbai

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